log in to reason studios site screwy

[moneykube]

does not except password or user name which has not changed... reset password multiple times and get logged in each time... logout... it does not accept password or username... endless loop

[electrofux]

Same for me. Didnt change the password though. Think i wait it out.

[RetouchControl]

Same here.

[RobBarnett]

Same here. Was trying to log in to buy Pearls Player RE but getting incorrect user name or password

[RobBarnett]

I’d post a support ticket but err…….

[WOO]

I just tried to log in and I'm getting the same message incorrect user name and password. What is going on with this company?

[bxbrkrz]

Ignition key out. Login is fine for me.

[Djstarski]

Same problem here . I have Reason 12

[Floyd42]

Same Problem here. Login to RS Account fails...
https://reasonstudios.com/

[Popey]

Is everyone affected on the new rs v12 authorisation. I only ask as I am on r11 and having no issue?

[TritoneAddiction]

Is everyone affected on the new rs v12 authorisation. I only ask as I am on r11 and having no issue?

Works for me too. I'm also on R11.

[RobBarnett]

Same here. Was trying to log in to buy Pearls Player RE but getting incorrect user name or password

Working again for me now

[Tiny Montgomery]

Same here last night using chrome on mac. Fine on my old tablet. Glad it wasn't just me! Put me off a couple of impulse buys in sale, shame!

[Tiny Montgomery]

Fixed this morning, just logged in.

[Djstarski]

All good here

[bxbrkrz]

Until next time...

[loopzeugflieger]

I can login on website but Authorizer cant download newly bought rack extension.....

Anybody else ?

[Zerosity]

Brings so much excitement for Sept. 25

[VIVIsect]

I can login on website but Authorizer cant download newly bought rack extension.....

Anybody else ?

Yeah, I was trying to download a trial and it fails every time.

[TritoneAddiction]

I can login on website but Authorizer cant download newly bought rack extension.....

Anybody else ?

Yeah, I was trying to download a trial and it fails every time.

I had the same problem earlier today with downloading a trial, but now it worked.

[moneykube]

I waited two days. I tried Safari and Chrome today>>> I still need to reset password to get in... when I logout, the endless cycle continues even when reseting password...the site does not recognize my email or user name and new password ... wtf... Using reason 12.6.1> "incorrect user name or password" every time unless I reset password... then I am in until I log out... then I try to log in again with the new password, and I get a message that says incorrect user name or password message every time... Please fix your site reason studios I contacted support just now with a support ticket although others likely have...
This is RIDICULOUS
Two days and they can't fix this on their site? Who do they hire to make their web page... trained hamsters?
Nothing on my system has changed to cause this.

[Floyd42]

I waited two days. I tried Safari and Chrome today>>> I still need to reset password to get in... when I logout, the endless cycle continues even when reseting password...the site does not recognize my email or user name and new password ... wtf... reason 12.6.1
"incorrect user name or password" every time unless I reset password... then I am in until I log out... then I try to log in again with the new password, and I get a message that says incorrect user name or password message every time...
Please fix your site reason studios I contacted support just now with a support ticket although others likely have...
This is RIDICULOUS
Two days and they can't fix this on their site? Who do they hire to make their web page... trained hamsters?
Nothing on my system has changed to cause this.

Try to clear the cache of your browsers and try again. The problems with the login two days ago, have been fixed.

[moneykube]

I waited two days. I tried Safari and Chrome today>>> I still need to reset password to get in... when I logout, the endless cycle continues even when reseting password...the site does not recognize my email or user name and new password ... wtf... reason 12.6.1
"incorrect user name or password" every time unless I reset password... then I am in until I log out... then I try to log in again with the new password, and I get a message that says incorrect user name or password message every time...
Please fix your site reason studios I contacted support just now with a support ticket although others likely have...
This is RIDICULOUS
Two days and they can't fix this on their site? Who do they hire to make their web page... trained hamsters?
Nothing on my system has changed to cause this.

Try to clear the cache of your browsers and try again. The problems with the login two days ago, have been fixed.

I clean all caches multiple times a day... so that is not the problem.
To test your theory I just cleaned them again. I get this.

Screen Shot 2023-06-23 at 1.21.22 PM.png (8.3 KiB) Viewed 4123 times

[Floyd42]

Try to clear the cache of your browsers and try again. The problems with the login two days ago, have been fixed.

I clean all caches multiple times a day... so that is not the problem.
To test your theory I just cleaned them again. I get this.Screen Shot 2023-06-23 at 1.21.22 PM.png

That`s strange.... i had the same issues, but the next day in the morning it was fixed.
You said, that you changed your password a few times - are you sure, you have the right password by now?

[moneykube]

I clean all caches multiple times a day... so that is not the problem.
To test your theory I just cleaned them again. I get this.Screen Shot 2023-06-23 at 1.21.22 PM.png

That`s strange.... i had the same issues, but the next day in the morning it was fixed.
You said, that you changed your password a few times - are you sure, you have the right password by now?

yes... changed and saved password at least 10 times. It is correct.