Propellerheads Shop Support closed!?

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jappe
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Posts: 2437
Joined: 19 Jan 2015

25 Jan 2015

Due to a license transfer that mysteriously was rejected by the Prop's, I need to get in touch with them,but the rejection mail address is no-reply...
AndShop Support returns Page Not Found :x

Anyone knows the status about this?
https://shop.propellerheads.se/support/contact/





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jappe
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Posts: 2437
Joined: 19 Jan 2015

25 Jan 2015

Thank's all; yes I guess that must be an old link.

Heater
Posts: 893
Joined: 16 Jan 2015

25 Jan 2015

What do you mean they rejected a license transfer?

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jappe
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Joined: 19 Jan 2015

26 Jan 2015

Heater wrote:What do you mean they rejected a license transfer?
Well, I have two R8 licenses. One which has been upgraded since version 1.0, and one that has been upgraded through Record.
I tried to transfer the R8 that was upgraded from Record("sidegrade"), but it was rejected because It was an upgrade and I did not transfer the Record licence.
But record was bought through the webshop, and it's visible in the R8 history.
And there is no separate Record in my license list, only in the upgrade history.

So I fail to understand what I need to do to transfer that R8?

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jappe
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Joined: 19 Jan 2015

29 Jan 2015

Update: Support solved my problem, and in a generous way too :)


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rvman
Posts: 125
Joined: 15 Jan 2015

29 Jan 2015

jappe wrote:Update: Support solved my problem, and in a generous way too :)
Cool. I've had to contact them twice and they helped both times.
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Reason 8, EZ Drummer 2, Loop Loft loops

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