I tried this.. .After some back and forth banter, Jamespember asked for snapshots and my user name, and he stated he was working with another colleague, looking into my question/case. He stated he would try to get back to me within a day. This happened Mon Oct 18. I again asked him if there was any word on my case a few days ago... it is now Friday Oct 29 with no response back on my issue. He HAS received my PM's and emails>>>Jamespember seems to have disappeared off the face of the planet.
You are probably the only one sending him emails. It is really a shame, that he doesnt answer youmoneykube wrote: ↑29 Oct 2021I tried this.. .After some back and forth banter, Jamespember asked for snapshots and my user name, and he stated he was working with another colleague, looking into my question/case. He stated he would try to get back to me within a day. This happened Mon Oct 18. I again asked him if there was any word on my case a few days ago... it is now Friday Oct 29 with no response back on my issue. He HAS received my PM's and emails>>>Jamespember seems to have disappeared off the face of the planet.
Perhaps they have bigger fish to fry, with all hands on deck
(EDIT)I'm very much on this planet, just been a busy few weeks. Finally got to the bottom of this, check your DMs.moneykube wrote: ↑29 Oct 2021I tried this.. .After some back and forth banter, Jamespember asked for snapshots and my user name, and he stated he was working with another colleague, looking into my question/case. He stated he would try to get back to me within a day. This happened Mon Oct 18. I again asked him if there was any word on my case a few days ago... it is now Friday Oct 29 with no response back on my issue. He HAS received my PM's and emails>>>Jamespember seems to have disappeared off the face of the planet.
thanks for your reply.jamespember wrote: ↑30 Oct 2021I'm very much on this planet, just been a busy few weeks. Finally got to the bottom of this, check your DMs.
.. glad you didn't travel into space on the amazon rocket 
This applies to me too. Made a voucher on the day 3 points were to expire, showed 10 points left. A day or so later, it went down to 7 points. And I still show points about to expire at the end of Nov, the oldest points in my balance. I realize it's only 3 points, but that represents a $60 purchase, not insubstantial. Where are the voucher points being pulled from? Should be the oldest ones, no?moneykube wrote: ↑30 Oct 2021jamespember I just noticed ,as others have mentioned, reward vouchers are not taken from the older rewards points earned... they seem to be taken from the latest points earned... you would think that the points would be taken from purchase points about to expire and not from newer points... sent DM with snapshot of what occurred after purchasing respire. Feature request> please consider adding more devices/refills in the rewards store... I own most that are there... I think I am missing about 9, but own all the others> I am not interested in the few I have not already purchased> so unless more content is added I will lose the points I have, starting at the end of this month... which was where I thought the points would be subtracted from for the $75 voucher I got for respire.
YES , jamespember stated to me in a message it should be the oldest., and if it isn't doing that it is something that must be fixed. I sent screenshots of transaction today... So he is now aware of the issue happening in some if not all accounts. There are a few bugs in the reward section they are aware of now. It will likely take some time to calculate the proper points for those affected imo... since >>>> as I said earlier... they have bigger fish to fry at the moment. Be patient, I believe they are working on this, and of course the reason 12 updates.huggermugger wrote: ↑30 Oct 2021This applies to me too. Made a voucher on the day 3 points were to expire, showed 10 points left. A day or so later, it went down to 7 points. And I still show points about to expire at the end of Nov, the oldest points in my balance. I realize it's only 3 points, but that represents a $60 purchase, not insubstantial. Where are the voucher points being pulled from? Should be the oldest ones, no?
12 + 
Guess who's getting 2 \o /
12 + 
I had the same problem, lost 2 valid points directly after redeeming 75 points. I got a reply from support that they are looking into the issue and have 'parked' my ticket on the issue.huggermugger wrote: ↑06 Nov 2021Still waiting for an explanation of why I lost 3 points after I redeemed a 100 point voucher on the last day those 3 points were valid.
cannot reply to you this evening i want to purchaseoutdatedstandard wrote: ↑29 Oct 2021I just checked my balance. I noticed that 2 points disappeared for some unknown reason. It was 11 last week and now it is 9.
There is at least one player and one effect on the way mentioned in the latest roadmap update. https://www.reasonstudios.com/blog/road ... ct-officer
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