DaveyG wrote: ↑
15 Oct 2021
Ottostrom wrote: ↑
15 Oct 2021
I am definitely on the confused side and I'm not gonna feel bad about it either.
Everyone can clearly see in my picture that the adjustment says "28" and not "-28" which by all previous knowledge we have about points means that there should have been 28 point added to my total balance, which is not the case.
It really is not complicated. Those 28 points would already have expired if the software was working correctly but it was not. So they have fixed that software bug and as a result of that fix your account was debited the 28 points that should have expired but in a gesture of fairness RS have opted to add the points back so you have not lost out. So you have exactly the same points as you had before the bug fix, The only difference is that those points will now expire after 12 months.
They could have opted to fix the bug, let the fix expire your points and just said "tough luck". AttHz understands fully how it works but is opting to keep stirring the shit. I'd have booted them a couple of days ago....
I'm calling it how it is. I don't understand fully how it works at all neither do others that are confused about how points now work, obviously. If I did understand I wouldn't be asking questions trying to understand how it works. Those points should have expired and didn't that is not on users that were not aware that points even expire and that is also implied in James' original post and subsequent posts, yet is a completely different story in reality. The only thing I do understand is the mathematics of progressively shortening periods of rewards with an adjustment that completely messes up the whole system of rewards, none of this is confirmed or denied btw. Hence why I have been asking questions in the past few posts trying to understand what purchasing anything from RS store will actually reward in the next year with a looming expiration. Where there is a negative deficit then there is no rewards really, can't put it any clearer than that.
No amount of products added will change that so any changes that seemingly make rewards more rewarding mean nothing. You said it yourself earlier in the thread "The adjustment is just a one off to make sure none of us lose out after their bugfix" everyone is losing out if their adjustment takes points away from their balance before any future points expire, the current understanding is points anyone earns are voided when the adjustment expires and again that is still unconfirmed. So you're actually the one stirring the shit, the issue isn't about me, you, or some other 3rd person you seem to think is also replying on my account. It affects too many users and I have no problem taken a position that speaks for the most amount of users at once. I'd suggest you click here
if you don't want to see further replies. However you will see a lot more replies other than mine in many other discussions next year and in the coming months because the knock on effect of this change is going to be an issue for both RE developer's and RS's profits as a consequence because rewards have been made more appealing.
It is not too much of an ask for people or things to be the best version of itself!