After I asked and wrote for clarification on the $3 for 3 months!
![Mad :x](./images/smilies/icon_mad.gif)
Damn thats janky!
Did you add the promo card when you checked out?CrunkNationEnt wrote: ↑21 Jul 2021WTF! Was I the only one charged $199?
After I asked and wrote for clarification on the $3 for 3 months!![]()
Damn thats janky!
Yes! I even emailed them to confirm that I did it correctly.Kalm wrote: ↑21 Jul 2021Did you add the promo card when you checked out?CrunkNationEnt wrote: ↑21 Jul 2021WTF! Was I the only one charged $199?
After I asked and wrote for clarification on the $3 for 3 months!![]()
Damn thats janky!
Does the invoice on your account say $1 to confirm?
It sounds to me like the OP had signed up for a yearly subscription, in which the promo was for monthly? And maybe some lines of communication got crossed when they were inquiring about it?
My guess is, signed up for a 30-day trial (with yearly subscription), then saw this and signed up for it, ... but maybe needed to terminate the trial/year subscription first (it may have even been removed as an option).joeyluck wrote: ↑22 Jul 2021It sounds to me like the OP had signed up for a yearly subscription, in which the promo was for monthly? And maybe some lines of communication got crossed when they were inquiring about it?
The monthly plan will show $19.99 pending for the next month, but the coupon will be applied at the time of each charge for each of the 3 months. That is a question support has been answering a lot. If anything, the accidental charge would be for $19.99 (for a month) and not $199 (for a year). So I'm not sure what might've happened here, but that's my guess.
I assume you've been in contact with our support but looking at your account, I see what has happened right away. I am explaining here in public so others understand and hopefully can help others out if this happens again too.CrunkNationEnt wrote: ↑21 Jul 2021WTF! Was I the only one charged $199?
After I asked and wrote for clarification on the $3 for 3 months!![]()
Damn thats janky!
Thx for the feedback. We're hoping we can straighten lots of this out during the autumn because yes, there is definitely work to be done here.huggermugger wrote: ↑22 Jul 2021This whole upgrade, sort of upgrade, maybe subscribe, Reason +, Reason Companion, Suite, beta, incremental updates on the subscription thing is just one big ball of confusion. I can't imagine what it's like for the dozen or so Props employees who have to keep all this shit straight.
Count me out until at least Christmas. Nothing in R12 is worth the upgrade price anyways, so far as I can tell.
That is awesome support. Thanks for taking the time to reply here.jamespember wrote: ↑22 Jul 2021I assume you've been in contact with our support but looking at your account, I see what has happened right away. I am explaining here in public so others understand and hopefully can help others out if this happens again too.CrunkNationEnt wrote: ↑21 Jul 2021WTF! Was I the only one charged $199?
After I asked and wrote for clarification on the $3 for 3 months!![]()
Damn thats janky!
- You signed up for a trial and used the coupon code 333 at signup, applying the coupon to your account
- A few minutes after you signed up, you manually changed your subscription from a monthly (which is default) to an annual subscription
- At this same time, you also added your credit card to your account
- 7 days later, the trial converted into a paid subscription given you had added your credit card. you had selected an annual subscription, hence why you were charged $199
- The 333 coupon ($1 a month for 3 months) only applies to the monthly subscription as was mentioned above - hence why that coupon was not applied at the time your trial converted into a subscription
Again, this is an easy fix for support (refund, move back to monthly subscription, apply the coupon) - please let me know if you haven't received help on this yet - if not, I'll handle it.
jamespember wrote: ↑22 Jul 2021
Thx for the feedback. We're hoping we can straighten lots of this out during the autumn because yes, there is definitely work to be done here.
I asked on the 15th the same day I noticed they didnt ask for $3 bucks, lol!
jamespember wrote: ↑22 Jul 2021I assume you've been in contact with our support but looking at your account, I see what has happened right away. I am explaining here in public so others understand and hopefully can help others out if this happens again too.CrunkNationEnt wrote: ↑21 Jul 2021WTF! Was I the only one charged $199?
After I asked and wrote for clarification on the $3 for 3 months!![]()
Damn thats janky!
- You signed up for a trial and used the coupon code 333 at signup, applying the coupon to your account
- A few minutes after you signed up, you manually changed your subscription from a monthly (which is default) to an annual subscription
- At this same time, you also added your credit card to your account
- 7 days later, the trial converted into a paid subscription given you had added your credit card. you had selected an annual subscription, hence why you were charged $199
- The 333 coupon ($1 a month for 3 months) only applies to the monthly subscription as was mentioned above - hence why that coupon was not applied at the time your trial converted into a subscription
Again, this is an easy fix for support (refund, move back to monthly subscription, apply the coupon) - please let me know if you haven't received help on this yet - if not, I'll handle it.
I've processed your refund and setup the new monthly sub with the 333 deal now for you!CrunkNationEnt wrote: ↑22 Jul 2021Thank you for responding and explaining.
I reached ouy on the 15th, because website did not indicate what I was signed up for. even when I used the 333 code
I reached out immediately to you all the same day bc the transaction wasnt clear.
I was informed by email that I was indeed enrolled for $3 for 3 months.
It was very confusing, good to know I was the only one that got charged,
Kindly waiting on a speedy refund please.![]()
jamespember wrote: ↑22 Jul 2021
I assume you've been in contact with our support but looking at your account, I see what has happened right away. I am explaining here in public so others understand and hopefully can help others out if this happens again too.
- You signed up for a trial and used the coupon code 333 at signup, applying the coupon to your account
- A few minutes after you signed up, you manually changed your subscription from a monthly (which is default) to an annual subscription
- At this same time, you also added your credit card to your account
- 7 days later, the trial converted into a paid subscription given you had added your credit card. you had selected an annual subscription, hence why you were charged $199
- The 333 coupon ($1 a month for 3 months) only applies to the monthly subscription as was mentioned above - hence why that coupon was not applied at the time your trial converted into a subscription
Again, this is an easy fix for support (refund, move back to monthly subscription, apply the coupon) - please let me know if you haven't received help on this yet - if not, I'll handle it.
jamespember wrote: ↑24 Jul 2021I've processed your refund and setup the new monthly sub with the 333 deal now for you!CrunkNationEnt wrote: ↑22 Jul 2021Thank you for responding and explaining.
I reached ouy on the 15th, because website did not indicate what I was signed up for. even when I used the 333 code
I reached out immediately to you all the same day bc the transaction wasnt clear.
I was informed by email that I was indeed enrolled for $3 for 3 months.
It was very confusing, good to know I was the only one that got charged,
Kindly waiting on a speedy refund please.![]()
Glad to hear it!CrunkNationEnt wrote: ↑24 Jul 2021I thank you for your acknowledgement and speedy response, i'm satisfied.![]()
jamespember wrote: ↑24 Jul 2021
I've processed your refund and setup the new monthly sub with the 333 deal now for you!
Same thing happened to me a few days ago.. I tried to make a ticket but it hasn't been seen yet I don't think.jamespember wrote: ↑25 Jul 2021Glad to hear it!CrunkNationEnt wrote: ↑24 Jul 2021I thank you for your acknowledgement and speedy response, i'm satisfied.![]()
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It is highly likely that James would be glad to help here, but it seems he is allergic to official support tickets. How this is still an issue after so many months is mind boggling though. Not the most frictionless way to create music in Reason if users have to constantly submit information or bugs as official tickets and seeing no movement for the resolution, but it is quicker to get support on an unofficial channel. Add that to the confusing state of things!
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