Need help with Nektar Panorama P1

[mon]

Hello Reason community!

Recently I bought Nektar Panorama P1 but I stumbled upon a very weird behavior and I cannot find a way to fix it by myself.
When I turn one of the encoders counter clockwise it triggers sustain message, no matter which instrument is selected.
It basically makes this encoder useless to me.
If anyone knows how to fix it (to disable the imaginary sustain pedal) please let me know.

Thanks for the attention and have a great and productive day

[Carly(Poohbear)]

Make sure you are on the latest firmware.

Do a factory restore.

and you did run the 2 setup exe's ?

[mon]

Make sure you are on the latest firmware.

Do a factory restore.

and you did run the 2 setup exe's ?

Thanks for the reply. The firmware is the latest version and both files for Reason are installed. I haven't tried factory restore because the controller is brand new and I haven't thought that something could be messed already.
At this point there is no enough free time to get to know the P1 better but as time pass I hope to find a solution.
Other than that the controller is great

[Carly(Poohbear)]

Make sure you are on the latest firmware.

Do a factory restore.

and you did run the 2 setup exe's ?

Thanks for the reply. The firmware is the latest version and both files for Reason are installed. I haven't tried factory restore because the controller is brand new and I haven't thought that something could be messed already.
At this point there is no enough free time to get to know the P1 better but as time pass I hope to find a solution.
Other than that the controller is great

Being it's new I would try a factory restore and if that does not work then contact Nektar as it sounds a faulty unit..

Hold the F6 (loop) and F11 (record) buttons down, then once the countdown starts, let go of them and then hold the Patch + and Patch - as the unit reboots and it should do a factory restore.

[mon]

Thanks for the reply. The firmware is the latest version and both files for Reason are installed. I haven't tried factory restore because the controller is brand new and I haven't thought that something could be messed already.
At this point there is no enough free time to get to know the P1 better but as time pass I hope to find a solution.
Other than that the controller is great

Being it's new I would try a factory restore and if that does not work then contact Nektar as it sounds a faulty unit..

Hold the F6 (loop) and F11 (record) buttons down, then once the countdown starts, let go of them and then hold the Patch + and Patch - as the unit reboots and it should do a factory restore.

Thank you very much for your help! I will try it as soon as I get back home on Monday