[resolved] All VSTs disappeared from Reason Studios account

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diminished
Posts: 1861
Joined: 15 Dec 2018

Post 20 Feb 2021

Where I once was able to download Europa VST, there is now nothing:
europa.JPG
Did they simply remove it? :?
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:reason: Most recent track: resentment (synthwave) || Others: on my YouTube channel •ᴗ•

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MrFigg
Posts: 6260
Joined: 20 Apr 2018

Post 20 Feb 2021

diminished wrote:
20 Feb 2021
Where I once was able to download Europa VST, there is now nothing:

europa.JPG

Did they simply remove it? :?
I had 4 VSTs in there which have disappeared!!! Europa included!!!
丰2ॐ

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BRIGGS
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Location: Orange County California

Post 20 Feb 2021

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My music made in Reason : https://audius.co/jeff40529158

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MrFigg
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Post 20 Feb 2021

Support contacted.
丰2ॐ

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BRIGGS
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Location: Orange County California

Post 20 Feb 2021

MrFigg wrote:
20 Feb 2021
Support contacted.
:clap: :thumbup:
R11 Suite

My music made in Reason : https://audius.co/jeff40529158

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MrFigg
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Post 20 Feb 2021

BRIGGS wrote:
20 Feb 2021
MrFigg wrote:
20 Feb 2021
Support contacted.
:clap: :thumbup:
Guess there’s no point in speculating.
丰2ॐ

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BRIGGS
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Location: Orange County California

Post 20 Feb 2021

MrFigg wrote:
20 Feb 2021
BRIGGS wrote:
20 Feb 2021

:clap: :thumbup:
Guess there’s no point in speculating.
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R11 Suite

My music made in Reason : https://audius.co/jeff40529158

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arqui
Posts: 380
Joined: 22 Jan 2015

Post 20 Feb 2021

All disappeared!!! :o
the titanic sinks
      Reason 11 Suite, perpetual license :reason:

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Billy+
Posts: 1986
Joined: 09 Dec 2016

Post 20 Feb 2021

That's unfortunate didn't we get that included for free with a major upgrade?

Still every single time I've used it it's crashed, so it's not a major loss apart from the principle, I don't know any other company that has removed a product from my account!

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MrFigg
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Joined: 20 Apr 2018

Post 20 Feb 2021

They’re probably going to give us Reason 12 rack VST for free as a gift to replace it . :)
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diminished
Posts: 1861
Joined: 15 Dec 2018

Post 20 Feb 2021

Billy+ wrote:
20 Feb 2021
That's unfortunate didn't we get that included for free with a major upgrade?
some even bought it!
:reason: Most recent track: resentment (synthwave) || Others: on my YouTube channel •ᴗ•

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OldGoat
Posts: 156
Joined: 04 Jul 2015

Post 20 Feb 2021

They don't make it easy to like them...

Regarding Europa: Search your emails (subject: "Your code", from: "prop")...

https://www.propellerheads.com/download ... -by-reason
europaVST.PNG
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Billy+
Posts: 1986
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Post 20 Feb 2021

Billy+ wrote:
20 Feb 2021
That's unfortunate didn't we get that included for free with a major upgrade?
diminished wrote:
20 Feb 2021
some even bought it!

Well if you paid for it then I would agree that it's not acceptable, have you contacted support?

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diminished
Posts: 1861
Joined: 15 Dec 2018

Post 20 Feb 2021

MrFigg wrote:
20 Feb 2021
Guess there’s no point in speculating.
speculating what?
:reason: Most recent track: resentment (synthwave) || Others: on my YouTube channel •ᴗ•

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diminished
Posts: 1861
Joined: 15 Dec 2018

Post 20 Feb 2021

Billy+ wrote:
20 Feb 2021
Billy+ wrote:
20 Feb 2021
That's unfortunate didn't we get that included for free with a major upgrade?
diminished wrote:
20 Feb 2021
some even bought it!

Well if you paid for it then I would agree that it's not acceptable, have you contacted support?
personally I didn't, but including it was one of the incentives to buy/upgrade your license at the time. that's still inacceptable if you ask me.
:reason: Most recent track: resentment (synthwave) || Others: on my YouTube channel •ᴗ•

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Billy+
Posts: 1986
Joined: 09 Dec 2016

Post 20 Feb 2021

Fair enough, I brought my upgrade for Reason and didn't actually try europa until it became a discontinued product and wasn't impressed by it at all as it just kept crashing. I was using it in Odesi as I couldn't / can't get RRP working. Still doesn't!

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MrFigg
Posts: 6260
Joined: 20 Apr 2018

Post 20 Feb 2021

diminished wrote:
20 Feb 2021
MrFigg wrote:
20 Feb 2021
Guess there’s no point in speculating.
speculating what?
Speculating as to why they've disappeared. Could be a million reasons. That's why I contacted support. Hopefully get an explanation
丰2ॐ

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diminished
Posts: 1861
Joined: 15 Dec 2018

Post 20 Feb 2021

OldGoat wrote:
20 Feb 2021
They don't make it easy to like them...

Regarding Europa: Search your emails (subject: "Your code", from: "prop")...
thanks for the link to the europa download page, but the thing is, europa vst needs a key and the key disappeared as well :?
Last edited by diminished on 20 Feb 2021, edited 1 time in total.
:reason: Most recent track: resentment (synthwave) || Others: on my YouTube channel •ᴗ•

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diminished
Posts: 1861
Joined: 15 Dec 2018

Post 20 Feb 2021

MrFigg wrote:
20 Feb 2021
diminished wrote:
20 Feb 2021


speculating what?
Speculating as to why they've disappeared. Could be a million reasons. That's why I contacted support. Hopefully get an explanation
oh okay I thought you came to a conclusion, hence there'd be no need to speculate :)
:reason: Most recent track: resentment (synthwave) || Others: on my YouTube channel •ᴗ•

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MrFigg
Posts: 6260
Joined: 20 Apr 2018

Post 20 Feb 2021

diminished wrote:
20 Feb 2021
MrFigg wrote:
20 Feb 2021


Speculating as to why they've disappeared. Could be a million reasons. That's why I contacted support. Hopefully get an explanation
oh okay I thought you came to a conclusion, hence there'd be no need to speculate :)
I did come the conclusion that if this is not an error then it is unacceptable.
All VSTs seem to be gone from the Shop now so it may just be their system has taken all VSTs out of everything. I'm sure it'll get fixed if that's the case.
丰2ॐ

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arnigretar
Posts: 65
Joined: 15 May 2020
Location: Iceland

Post 20 Feb 2021

This is weird. At least no email or blog about it... yet?

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arqui
Posts: 380
Joined: 22 Jan 2015

Post 20 Feb 2021

Propellerhead is dead, long live Reason+.
if not a mistake, this is a look at the future of this company!
sad :cry:
      Reason 11 Suite, perpetual license :reason:

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joeyluck
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Joined: 15 Jan 2015

Post 20 Feb 2021

How long has it been like this? I only had the free offerings, so I'm rarely on that tab.

Could this have changed a month ago when VSTs were removed from the shop?

I'm guessing it might just be a bug involving that, because otherwise the tab would be gone right?

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MrFigg
Posts: 6260
Joined: 20 Apr 2018

Post 20 Feb 2021

joeyluck wrote:
20 Feb 2021
How long has it been like this? I only had the free offerings, so I'm rarely on that tab.

Could this have changed a month ago when VSTs were removed from the shop?

I'm guessing it might just be a bug involving that, because otherwise the tab would be gone right?
I looked a couple of days ago and they were there. I do agree with you that’s it’s probably just a bug related to VST removal from the Shop.
丰2ॐ

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BRIGGS
Posts: 1419
Joined: 25 Sep 2015
Location: Orange County California

Post 20 Feb 2021

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R11 Suite

My music made in Reason : https://audius.co/jeff40529158

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