moneykube wrote: ↑07 May 2020
Ulpu wrote: ↑07 May 2020
How about now?
36 hours later... no codes... I sent them an email just now... sales are working from home so don't bother phoning... I did yesterday and the guitar tec that answered gave me the wrong email address that was returned today. I used the email on the messages I got after purchase just now
Aria Salvatrice wrote: ↑07 May 2020
FYI, I just purchased the suite upgrade from JRRshop, and received my code within a minute.
They usually have licenses delivered in batches via a sales portal from the manufacturer (RS in this case). Once these are sold out they have to wait for another batch to be supplied, so the delay could be from anywhere along the supply line. If they are selling out, it would suggest that sales are robust which is good news for RS and of course all end users.
Eric is the main man at JRR and will usually respond fairly quickly via a support ticket or a pm over at KVR if you have an account there (he has the user name Uncle E and is very active on the site especially in the sales discussion forums). If you have had any issues, drop him a message and he will usually see you right. A real stand up guy and worthy of support , even if sometimes there can be delays.