Propellerhead Reason authorization server down?

[chuck.dallas]

Anybody having problems getting into the Propellerhead/Reason Studios server for Reason authorizations, downloads, etc? Not able to access... looks like it's down or super slow and everything times out. Bummer, since I need to do some work in Reason and can't authorize my license online via their server. Any ideas?

[kraftf]

have the same problem in reason 10 in my laptop.
I am away from home and I cant test my desktop with reason 11

[jamesa]

Yes same problem here when using the plugin. I went on to their website it was down, then came up, I logged in, but then it went down again...

Update: website up again

Update: down again

Update: sloooooooowwwwwwwwww

[SynthGang]

Same issue here!

[chuck.dallas]

I wonder if their server is experiencing a big spike in traffic due to so many people in their homes/studios (from the pandemic) and trying to get access? Possible explanation, but not sure...

[SynthGang]

From the diag tab in Codemeter:

...
2020-03-29 20:00:04: Access from local(IPV6) to SubSystem (Handle 23)
2020-03-29 20:00:04: API Event WB0200 (ENTRY NOT FOUND) occurred (returned to caller)
2020-03-29 20:00:04: Handle 23 released
2020-03-29 20:00:04: Access from local(IPV6) to SubSystem (Handle 24)
2020-03-29 20:00:04: Handle 24 released
2020-03-29 20:00:05: Access from local(IPV6) to SubSystem (Handle 25)
2020-03-29 20:00:05: API Event WB0200 (ENTRY NOT FOUND) occurred (returned to caller)
2020-03-29 20:00:05: Handle 25 released
2020-03-29 20:00:05: Access from local(IPV6) to SubSystem (Handle 26)
2020-03-29 20:00:05: Handle 26 released
2020-03-29 20:02:18: Access from local(IPV6) to SubSystem (Handle 27)
2020-03-29 20:02:18: Handle 27 released
2020-03-29 20:02:23: Access from local(IPV6) to FC:PC=5000246:2000 with StationShare Mode (Handle 28)
2020-03-29 20:02:23: Handle 28 released
2020-03-29 20:04:44: Access from local(IPV6) to FC:PC=5000246:2000 with StationShare Mode (Handle 29)
2020-03-29 20:04:44: Handle 29 released
2020-03-29 20:07:16: Access from local(IPV6) to IFI (Handle 30)
2020-03-29 20:07:16: Handle 30 released

[djs]

ditto

[rgdaniel]

Yup, can't launch Reason with login from here in Canada. Think I'ma get me one of those USB launch thingies...

[jamesa]

I'm in Canada as well.

[SynthGang]

Canadian here as well!

[SynthGang]

I'm pretty sure you can actually authorize your computer - something I only realized now after prodding around in my account on Reason Studios' website. At least I hope that's the case because I have long DESPISED the requirement to authorize when I have shelled out how much money in their store lol..

[rgdaniel]

I have authorized my PC in the past, but I worry about HD failure and then having to negotiate with RS because I didn't de-authorize before getting a new HD. I know, I worry too much...

[Re8et]

I'm having problems connecting not only to Reason servers, also shop, and myriad others websites are down everywhere...
Global server meltdown?

[SynthGang]

I have authorized my PC in the past, but I worry about HD failure and then having to negotiate with RS because I didn't de-authorize before getting a new HD. I know, I worry too much...

aaaaaah a very good point indeed... Reason Studios needs a better system then lol.. I have spent far too much to get that kind of treatment. The fact I can't use software I've paid for is ridiculous!

[jamesa]

I'm having problems connecting not only to Reason servers, also shop, and myriad others websites are down everywhere...
Global server meltdown?

Are you in Canada as well?

[Re8et]

I'm having problems connecting not only to Reason servers, also shop, and myriad others websites are down everywhere...
Global server meltdown?

Are you in Canada as well?

Europe

netfail.JPG (51.76 KiB) Viewed 4481 times

[ricrabbit]

yep, me too,,,glad it's not just me,,,I reset modem, and restarted computer

[bull_fiddle_blues]

Same here, this is LAME. Once again I can't use the software I paid for!!!!!!!!!

[OverneathTheSkyBridg]

Authorizing for offline use as soon as they come back up. This is ridiculous.

[chuck.dallas]

I finally got into my Reason account, and to the Authorization page. But now it's 'Waiting for Authorizer to start' and spinning endlessly. Already tried disabling Privacy settings, allowing popups, etc. in my browser, but still spinning. Frustrating.....

[PhillipOrdonez]

Authorised land feels pretty good. However trying to load up my email and Gmail isn't loading. Sounds like too many humans are online right now.

Authorise as soon as you can. Is the only way to live.

[OverneathTheSkyBridg]

Yep, I was worried about computer failures but it's looking like the chances of server disruption are much higher. I got into the authorization page as well, but Authorizer can't access the licensing server. Looks like we're screwed til they get it back up.

[jamesa]

I can't get the dongle working right now... It was the other day... sigh...

[chuck.dallas]

Finally, after 10 minutes of spinning, the Authorizer says 'No Connection to License Server. Please check your internet connection and try again.'

[joeyluck]

Servers can be down for any company at any time. Reason offers computer authorization and you should use it. I could understand if it was online only, but it is not. Don't wait for an outage to authorize—you probably will not have the best luck during that time, quite naturally. Sorry you're having trouble.