Authorizer stuck on writing licenses

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visheshl
Posts: 1235
Joined: 27 Sep 2019

31 Oct 2019

So i downloaded a few REs, the authorizer got stuck at 'writing licenses' for more than half hour, so i quit the authorizer. Now reason says i need to login because sone REs maybe trial versions.

But they're not trial versions.

Is it possible to delete the RE licenses and get authorizer to write the licenses again?

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xboix
Posts: 281
Joined: 22 Oct 2019

31 Oct 2019

Go to each RE in the shop and click Download. The authoriser sometimes needs a couple of goes!


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moneykube
Posts: 3447
Joined: 15 Jan 2015

31 Oct 2019

confirmed authorizer stuck... updated a rack in sync all... stuck.... tried downloading and authorize... stuck....go to manage licenses ... key on computer and on usb dongle gone... says it repairing keys on both but does not... then page crashes and no authorizer found... reload page... waiting for authorizer to start. endless
Screen Shot 2019-10-31 at 12.45.04 AM.png
Screen Shot 2019-10-31 at 12.45.04 AM.png (34.46 KiB) Viewed 4071 times
Screen Shot 2019-10-31 at 12.39.11 AM.png
Screen Shot 2019-10-31 at 12.39.11 AM.png (35.46 KiB) Viewed 4071 times
Screen Shot 2019-10-31 at 12.38.57 AM.png
Screen Shot 2019-10-31 at 12.38.57 AM.png (33.3 KiB) Viewed 4071 times
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xboix
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31 Oct 2019

Also, try a different browser. I sometimes have problems with MS Edge failing to start the authoriser properly.

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moneykube
Posts: 3447
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31 Oct 2019

I'm on reason 10 but the folks on 11 are also having this issue viewtopic.php?f=4&t=7514732
contacted support
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MrFigg
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Posts: 9124
Joined: 20 Apr 2018

31 Oct 2019

Writing Licenses: Stuck
Some REs are trial: Oh no they're not.
Balance: Please wait while this key is being repaired.
Maaaaaan!!!!!!!
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RoryM0
Posts: 390
Joined: 21 Jun 2017

31 Oct 2019

Similar issue: Authorizer opens fine but 'writing licences...' message just stays displayed indefinitely. Cannot open Reason now without clicking the online authorisation button each time! Authorizer Ver 2.9.5d1 Build 353, Windows 8.1 64bit, Reason 10.4d4 Build 9878

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Loque
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Posts: 11175
Joined: 28 Dec 2015

31 Oct 2019

NP here, but i use web authorization and synced my stuff from web before.
Reason12, Win10

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visheshl
Posts: 1235
Joined: 27 Sep 2019

31 Oct 2019

RoryM0 wrote:
31 Oct 2019
Similar issue: Authorizer opens fine but 'writing licences...' message just stays displayed indefinitely. Cannot open Reason now without clicking the online authorisation button each time!
Exactly my problem, but there's no writing licenses anymore. I just can't use Reason without online authorization

helmutson
Posts: 211
Joined: 30 Mar 2015

31 Oct 2019

Same f... problem here, just updatet Reason and Scienic and after that procedure I can‘t authorize ... :(

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wendylou
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31 Oct 2019

FYI I just reported this in a ReasonStudios Support Ticket. It's great to have everyone corroborate the problems here on ReasonTalk, but I was not seeing anyone reporting it in a Support Ticket. That is always the best, fastest way to make then aware.
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MrFigg
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31 Oct 2019

wendylou wrote:
31 Oct 2019
FYI I just reported this in a ReasonStudios Support Ticket. It's great to have everyone corroborate the problems here on ReasonTalk, but I was not seeing anyone reporting it in a Support Ticket. That is always the best, fastest way to make then aware.
I ticketed the Balance thing. Confirmed an hour ago: no longer available to be used as Ignition Key.
I replied immediately asking about the licensing writing issue but as yet have had no response.
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student9v
Posts: 56
Joined: 29 Sep 2018

31 Oct 2019

    Last edited by student9v on 09 Dec 2020, edited 1 time in total.

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    Irelle
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    Location: Buenos Aires, Argentina

    31 Oct 2019

    I'm not sure if that's a new bug, but I have the same issue when I reinstall Reason. On Firefox the authorizer did nothing, but on Chrome it worked within a minute.

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    moneykube
    Posts: 3447
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    01 Nov 2019

    Irelle wrote:
    31 Oct 2019
    I'm not sure if that's a new bug, but I have the same issue when I reinstall Reason. On Firefox the authorizer did nothing, but on Chrome it worked within a minute.
    chrome and firefox do not work... reason 10... no changes on my side
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    Michaellos
    Posts: 153
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    01 Nov 2019

    MrFigg wrote:
    31 Oct 2019
    wendylou wrote:
    31 Oct 2019
    FYI I just reported this in a ReasonStudios Support Ticket. It's great to have everyone corroborate the problems here on ReasonTalk, but I was not seeing anyone reporting it in a Support Ticket. That is always the best, fastest way to make then aware.
    I ticketed the Balance thing. Confirmed an hour ago: no longer available to be used as Ignition Key.
    I replied immediately asking about the licensing writing issue but as yet have had no response.
    So, these are pretty sad news.... usb ignition key is supposed to be next ? :(

    helmutson
    Posts: 211
    Joined: 30 Mar 2015

    01 Nov 2019

    I send a report . Nothing new here ... :(

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    MrFigg
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    01 Nov 2019

    Currently corresponding with Support. Will post any developments as I get them.
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    MrFigg
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    01 Nov 2019

    Writing licenses appears to be working now.
    Also Balance now showing as Authorized on my account.
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    student9v
    Posts: 56
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    01 Nov 2019

      Last edited by student9v on 09 Dec 2020, edited 1 time in total.

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      wendylou
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      01 Nov 2019

      MrFigg wrote:
      01 Nov 2019
      Writing licenses appears to be working now.
      Also Balance now showing as Authorized on my account.
      Mine too. I noticed I don't have my Reason Studio 11 license on Balance, just all the other Reason versions. Did I read that 11 is no longer supported on Balance?
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      MrFigg
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      01 Nov 2019

      wendylou wrote:
      01 Nov 2019
      MrFigg wrote:
      01 Nov 2019
      Writing licenses appears to be working now.
      Also Balance now showing as Authorized on my account.
      Mine too. I do notice I don't have Reason Studio 11 on my Balance, just all the other versions. Did I read that 11 is no longer supported on Balance?
      Probably. But I don’t imagine that it was an official Propellerheads statement. They just seem to be doing stuff without telling anybody these days.
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      moneykube
      Posts: 3447
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      01 Nov 2019

      :exclamation: whoop ... dongle and computer licensed again finally :puf_smile: :ignition: :re:
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      wendylou
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      01 Nov 2019

      It seems like they have had several issues with their website during the transition, from beta forum and help Zendesk issues to the license server.
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