Why do we have to move mountains in order to get 'some' kind of response from support ?
And then it is still all for 'nothing' ? Because you still get plain ignored.
The entire help site was a bloody mess for weeks, and we got sent from left to right and back without any kind of real communication.
Then finally they fixed it so I could open a ticket.
A ticket was finally opened on September 26.
It is now October 3 and still not a single response, let alone any help.
When I ask about it via FB, and INCLUDE a screen of the actual ticket that is in status 'open', guess what response I get (after TWO days that is !) ???
"Please contact support and OPEN A TICKET if you have any issues or inquiries"
So what up 'Reason Studios' ???? How can anyone consider this, or you as a company, seriously in any way ?
Ignore your users and eventually you'll get ignored as a company...
In any case, if anyone from 'Reason Studios' happens to read this : THANKS for absolutely nothing.
Let me correct that: thanks for having me repeat myself several times for nothing, and 'then' afterwards for having me wait for another week for nothing.
And people wonder why so many users get frustrated and/or angered about their support and what have you...
My case in point. I don't expect any response anymore. That is a 'serious' issue which they themselves aren't even taking seriously.
