ReasonTalk.com

I must admit I am pretty upset about it, because it has all the synths I love like Antidote and hyper wave in it as well as ABL and others, and the saving is MASSIVE compared to buying them separately and I was going to have to buy them one by one every few months and rent to own, and then I find this bundle I can't have!

It says
"not available to this account"

So I thought maybe it's a Reason plus thing, since the Propellerheads products from the bundle are already in my subscription.

BUT, every single product within the bundle is available to individually buy to me, including all those in the subscription, with either a price or "free" for the couple of now free inclusions,

except for:

PUMP by sonicbits. Which is the only one I have actually claimed and "own" as an RE license in my account, out of the entire bundle.

That is also the only device in the bundle that doesn't have a price or a clear label saying "FREE" next to it like everything else in the bundle.

So because I downloaded this free effect a month back, it is denying me access to buy the synthetic rig bundle.

I mean this can't be right? It makes no sense but I guarantee that's what it is, as I made a second account and I can buy the rig no problem.

I am thinking of not continuing with the subscription when it expires in 3 months and just buying Reason outright on a new account and not buying anything else till then so I can buy the Rig. Just two of the synths cost as much as the entire rig and there's 20+ additional plugins, I would have to be a bit silly to buy them separately when the bundle exists.

And the joke's on me, as PUMP is broken anyway. If inserted into any existing project using a variety of other plugins, it instantly silences all project sound. I mean Propellerheads must know this as they are releasing their own alternative with Reason 13, they wouldn't' need to do that since there's already a free RE, IF it worked reliably. But it doesn't.

If anything they should remove it from the shop and allow people who claimed the freebie to still therefore buy the bundle.

thoughts? I think that's really poor business strategy the way it currently is.

Theo.M wrote: ↑

18 May 2024

thoughts?

The obvious course of action is to log a support ticket with RS, asking them to enable you to buy the rig.

crimsonwarlock wrote: ↑

18 May 2024

Theo.M wrote: ↑

18 May 2024

thoughts?

The obvious course of action is to log a support ticket with RS, asking them to enable you to buy the rig.

Right but I guess I wanted to know if this has happened to anyone else and if they have successfully sorted it.

What version of Reason are you using?

Theo.M wrote: ↑

18 May 2024

PUMP by sonicbits. Which is the only one I have actually claimed and "own" as an RE license in my account, out of the entire bundle.

That is also the only device in the bundle that doesn't have a price or a clear label saying "FREE" next to it like everything else in the bundle.

So because I downloaded this free effect a month back, it is denying me access to buy the synthetic rig bundle.

I also downloaded Pump for free, but I can still add the Rig to my cart. The RE's we own are not labeled with a price or "FREE", I think.
I'm also on R+ and have a R11 suite license, so in your case there must be another problem.
Always thought they pulled the Rigs from the shop since R+, apparently not.
On the shop page, they say it contains 30 RE's, but I only count 26. Don't know what that means.

Just checked to be certain. I have 18 REs from the rig, but I can still add it to my card and proceed to checkout. So it must be some issue with your account. As I said, time to log a support ticket. I'm sure they get you sorted.

Still put my money on that it’s the Reason version. Still not got an answer what version it is.

MrFigg wrote: ↑

18 May 2024

Still put my money on that it’s the Reason version. Still not got an answer what version it is.

He is on Reason+, so the latest version.

crimsonwarlock wrote: ↑

18 May 2024

MrFigg wrote: ↑

18 May 2024

Still put my money on that it’s the Reason version. Still not got an answer what version it is.

He is on Reason+, so the latest version.

Aa right. Didn’t see that. My mind’s in other things. (JP)

My guess is that it's also the (too low) version of any perpetual Reason license that's blocking the purchase. Iirc Reason+ subscribers without a perpetual license might not even be able to buy REs, unless that has been changed.

MrFigg wrote: ↑

18 May 2024

Still put my money on that it’s the Reason version. Still not got an answer what version it is.

12.7.4d3

Can buy any individual RE no issues.

jam-s wrote: ↑

18 May 2024

My guess is that it's also the (too low) version of any perpetual Reason license that's blocking the purchase. Iirc Reason+ subscribers without a perpetual license might not even be able to buy REs, unless that has been changed.

I can buy any RE but the rig, nothing else says not available to this account.

I'll begrudgingly open a support ticket, but I am genuinely a little terrified after what happened a few years ago, even though I have profusely apologised to all.

raffito9 wrote: ↑

18 May 2024

Theo.M wrote: ↑

18 May 2024

PUMP by sonicbits. Which is the only one I have actually claimed and "own" as an RE license in my account, out of the entire bundle.

That is also the only device in the bundle that doesn't have a price or a clear label saying "FREE" next to it like everything else in the bundle.

So because I downloaded this free effect a month back, it is denying me access to buy the synthetic rig bundle.

I also downloaded Pump for free, but I can still add the Rig to my cart. The RE's we own are not labeled with a price or "FREE", I think.
I'm also on R+ and have a R11 suite license, so in your case there must be another problem.
Always thought they pulled the Rigs from the shop since R+, apparently not.
On the shop page, they say it contains 30 RE's, but I only count 26. Don't know what that means.

Right, the ones we own are blank where the price or FREE would be. The reason I thought it was Pump was that every RE in the rig has an individual buy link with a price or FREE except for pump. Let's hope it can get sorted and if it can't that I know before the current sale is over so I can at least get ABL.

I thought they discontinued the RIG bundles ages ago. Pretty good deal.

raffito9 wrote: ↑

18 May 2024

On the shop page, they say it contains 30 RE's, but I only count 26. Don't know what that means.

Looks like 4 Sugar Bytes REs were included before and those were removed from the shop. I guess the product page hasn't been updated to reflect that.

Although I would've thought this number circled in red (as opposed to the other one circled in blue) would be automatically summed based on what is in the bundle... ¯\_(ツ)_/¯ Would be interesting if they are somehow still included. I think there was an option for devs to bundle products while also hiding individual product pages?

I wonder why any dev would remove their rack extension. It can't possibly hurt them in any way to just keep it there and let some money flow in whenever. Didn't Props say they were the ones who updates all RE to work with Apple Silicon?
I mean unless suddenly the percentage agreement changed, that's the only reason as a dev I would ever remove something like an RE.

Sugar Byes are one of my favourite devs of all time, I own everything they make but I am gutted Artillery is discontinued as that is my favourite one and what I really wanted on Apple silicon. I don't care about Vogue which is also gone but all the others have been updated which is great at least. I don't think there's any other effect in existence like Artillery where you can assign from like 50 effects to any key on the keyboard and play it. It was also what I used for a midi gate. Sigh.

My OCD with plugins has gone though, I have bought precisely 2 RE's and that's it, whereas before when I was unwell I was buying everything as it came out like a hoarder with an issue. But I have used Sugar Bytes since the very first day and they are the kings of FSU plugins for me. In fact, if I ever went totally to reason, they are some other VST I could not give up. So I don't think I could ever totally go RE only as much as I would like to.

Actually, make that 3 RE. I did say I would buy tapefunk when it was next on sale, and on sale it is. 3 RE in 3 months isn't too bad, compared to 50 in a week LOL like I used to be.

For some devs it can just come down to providing support even if the plugins continue to work. Users will always have feature requests, particularly for commercial products, and some bugs will crop up. Other times, devs might discontinue something just because it's no longer on par with the quality of their other products and they would rather steer customers towards those. The REs felt incomplete because they came from Turnado, but were lacking features and the main concept of Turnado, as well as not even all the modules being ported to RE.

joeyluck wrote: ↑

19 May 2024

For some devs it can just come down to providing support even if the plugins continue to work. Users will always have feature requests, particularly for commercial products, and some bugs will crop up. Other times, devs might discontinue something just because it's no longer on par with the quality of their other products and they would rather steer customers towards those. The REs felt incomplete because they came from Turnado, but were lacking features and the main concept of Turnado, as well as not even all the modules being ported to RE.

Fair, but Fxpansion ones being gone a major disappointment as well as Softube, IMO anyway.

Theo.M wrote: ↑

18 May 2024

And the joke's on me, as PUMP is broken anyway. If inserted into any existing project using a variety of other plugins, it instantly silences all project sound.

Fyi there's a small bug where if you replace an existing effect device with Pump, the output won't be automatically routed. That might be what you've experienced.

Pepin wrote: ↑

21 May 2024

Theo.M wrote: ↑

18 May 2024

And the joke's on me, as PUMP is broken anyway. If inserted into any existing project using a variety of other plugins, it instantly silences all project sound.

Fyi there's a small bug where if you replace an existing effect device with Pump, the output won't be automatically routed. That might be what you've experienced.

Thanks, I feel like a doofus now, as I should have pressed tab first thing to make sure it was routed. Cool. That's why it only happened in projects that already had plugins lol and when I replaced one.

Just so you all know, I had a support request with them a month back and we spoke twice and they replied but they did not fix this issue and just ignored that part of the email, I sent an all new request 5 days ago and nothing, nada. Haven't heard a word back. I was so patient before I sent a second request. So I don't know what's going on, but I *think* it's because the club drums are in the RIG bundle and they are also in the Reason+ sub. I think this is what is causing the issue. I also explained to them that I have input my home address 10 times and their page still tells me I need to add an address. They talked about this and said it's there indeed, so I took a photo this time of the persisting message every time I log in. Maybe that's the issue.

Yeah, still using R12, a lot actually, as a plugin, so besides not liking 13, because of the players and leveler I have not been able to give reason up. I lasted 2 days without it. I am trying to get used to 13 every now and then and still can't, but that's another topic.

I would really hate to think they are punishing me because of what happened in the past. The fact that I have only bought 3 RE in 5 months where as I used to buy them the day they were released and had hundreds before even if I didn't use them, should show them I am entirely different person now, and I already sent them a personalised heartfelt, sincere apology months back. Maybe I am being paranoid, let's hope so!

Theo.M wrote: ↑

08 Aug 2024

Just so you all know, I had a support request with them a month back and we spoke twice and they replied but they did not fix this issue and just ignored that part of the email, I sent an all new request 5 days ago and nothing, nada. Haven't heard a word back. I was so patient before I sent a second request. So I don't know what's going on, but I *think* it's because the club drums are in the RIG bundle and they are also in the Reason+ sub. I think this is what is causing the issue. I also explained to them that I have input my home address 10 times and their page still tells me I need to add an address. They talked about this and said it's there indeed, so I took a photo this time of the persisting message every time I log in. Maybe that's the issue.

Yeah, still using R12, a lot actually, as a plugin, so besides not liking 13, because of the players and leveler I have not been able to give reason up. I lasted 2 days without it. I am trying to get used to 13 every now and then and still can't, but that's another topic.

I would really hate to think they are punishing me because of what happened in the past. The fact that I have only bought 3 RE in 5 months where as I used to buy them the day they were released and had hundreds before even if I didn't use them, should show them I am entirely different person now, and I already sent them a personalised heartfelt, sincere apology months back. Maybe I am being paranoid, let's hope so!

They don't punish you because of your past. They are just like that. Bad support.

When I purchased the Reason 11 upgrade from 9 I had issues. I opened a ticket, provided everything explained everything, and asked for them to help. Nothing for a month. I sent a follow-up. Nothing for a month. Another follow-up in the third month. Nothing.

So three months no reply. Then I decided to move on on my own. Then 6 months after that someone closed the ticket manually. I reopened it asking if someone is reading this to help me. They closed it the next day. I again reopened it and asked what was happening, but they silently closed it back again the next day.

If someone tries now to shut me down and say I am imagining or spreading lies - I have emails of everything to back up my experience.

My point is that from my experience it seems whenever RS has a situation or a case they can't solve within one response or it is moderately complicated - they ignore and don't want to support you.

Moreover, I am unsure if you saw (TheoM speaking to you) but they posted a chart months ago where they say that Reason Subscribers have more priority in the support channel than perpetual users (non-subscribers). That alone was disgusting. Feels almost like a discrimination stunt. So this well might have something with them responding to you.

That was the last straw that they made and I dropped it. I will stay on R12 and that's it. Can you imagine I spent over EUR 3000 over the years with them but now someone spending less than 150 a year (meaning it would take around 23 years for subscription users to spend what I spent with Reason Studios) has more priority than me?

Thanks heaps for the reply. I AM on the sub, but still free, so that might be why they are pushing me at the back of the cue till it goes to a paid sub in 2 months.
Sorry you got bad support.

I submitted a customer support ticket about this I was thinking about buying Synth Rig 4 around Black Friday if it's half price but not if devices are missing. Let's see what they say...

They have now updated Synth Rig 4 to 26 devices and 1 Refill the price is still the same...