Possible bug, when updating RE's

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drk73
Posts: 204
Joined: 27 Jun 2020
Location: Ruse, Bulgaria
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13 Dec 2020

I pressed the button "UPDATE" on my rack extension screen.
And my rack extension was updated.
I started Reason, and it said me to log-in online.
I authorized my computer a long time ago.

So, I deleted this RE, and downloaded it again.
Started Reason, and the problem was gone.
Reason started normally, using my authorization.

Someone experienced this?

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MrFigg
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Posts: 9137
Joined: 20 Apr 2018

13 Dec 2020

drk73 wrote:
13 Dec 2020
I pressed the button "UPDATE" on my rack extension screen.
And my rack extension was updated.
I started Reason, and it said me to log-in online.
I authorized my computer a long time ago.

So, I deleted this RE, and downloaded it again.
Started Reason, and the problem was gone.
Reason started normally, using my authorization.

Someone experienced this?
Yep. All the time. Authorizer is total crap.
🗲 2ॐ ᛉ

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Jackjackdaw
Posts: 1400
Joined: 12 Jan 2019

13 Dec 2020

Yep. I usually go to the website , deauthorise my computer and reauthorise it again.

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drk73
Posts: 204
Joined: 27 Jun 2020
Location: Ruse, Bulgaria
Contact:

13 Dec 2020

It's easy to delete the updated RE, which causing the problem, and download it again.

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MrFigg
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Posts: 9137
Joined: 20 Apr 2018

13 Dec 2020

drk73 wrote:
13 Dec 2020
It's easy to delete the updated RE, which causing the problem, and download it again.
It’s not the RE which is causing the problem. It’s Authorizer. I’ve had REs on trial, bought them and updated my license using Authorizer but Reason still wants me to login. Same when betas are replaced with full licenses. Sometimes downloading from the product page instead of syncing helps. Sometimes I’ve synced all but all my REs aren’t downloaded fully. Takes 3 or 4 presses to get them all downloaded. So again I say...Authorizer is crap.
🗲 2ॐ ᛉ

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drk73
Posts: 204
Joined: 27 Jun 2020
Location: Ruse, Bulgaria
Contact:

13 Dec 2020

...Authorizer is crap.
True.

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wendylou
Posts: 467
Joined: 15 Jan 2015
Location: Area 51
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13 Dec 2020

drk73 wrote:
13 Dec 2020
Someone experienced this?
Yes, every time, as you described.
:puf_smile: http://www.galxygirl.com -- :reason: user since 2002

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visheshl
Posts: 1235
Joined: 27 Sep 2019

13 Dec 2020

authorizer should be updated before updating reason seriously....its peice of junk...

Steedus
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Posts: 1023
Joined: 31 Aug 2015
Location: Melbourne, AU

14 Dec 2020

Yeah Authorizer can do is things like that from time to time. Just recently I grabbed the 2 free meter REs from Red Rock and it thought they were trials. Had to do the dreaded "Sync All" thing to fix it .. and then subsequently delete all the unwanted REs which reinstalled themselves!

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visheshl
Posts: 1235
Joined: 27 Sep 2019

14 Dec 2020

well same thing happened to me i installed the meter REs, the i also trialled a couple of REs. i purchased one. authorizer got screwed. my license key and my authorized computer thing got screwed.i couldn't even deauthorize my computer. ultimately i had to do a support ticket. they deauthorized my computer. had to mark my license as lost.

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