Authorizer stuck on writing licenses

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visheshl
Posts: 87
Joined: 27 Sep 2019

Post 31 Oct 2019

So i downloaded a few REs, the authorizer got stuck at 'writing licenses' for more than half hour, so i quit the authorizer. Now reason says i need to login because sone REs maybe trial versions.

But they're not trial versions.

Is it possible to delete the RE licenses and get authorizer to write the licenses again?
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xboix
Posts: 138
Joined: 22 Oct 2019

Post 31 Oct 2019

Go to each RE in the shop and click Download. The authoriser sometimes needs a couple of goes!

visheshl
Posts: 87
Joined: 27 Sep 2019

Post 31 Oct 2019

Ok, ill try it.thanks
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moneykube
Posts: 2077
Joined: 15 Jan 2015

Post 31 Oct 2019

confirmed authorizer stuck... updated a rack in sync all... stuck.... tried downloading and authorize... stuck....go to manage licenses ... key on computer and on usb dongle gone... says it repairing keys on both but does not... then page crashes and no authorizer found... reload page... waiting for authorizer to start. endless
Screen Shot 2019-10-31 at 12.45.04 AM.png
Screen Shot 2019-10-31 at 12.39.11 AM.png
Screen Shot 2019-10-31 at 12.38.57 AM.png
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xboix
Posts: 138
Joined: 22 Oct 2019

Post 31 Oct 2019

Also, try a different browser. I sometimes have problems with MS Edge failing to start the authoriser properly.

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moneykube
Posts: 2077
Joined: 15 Jan 2015

Post 31 Oct 2019

I'm on reason 10 but the folks on 11 are also having this issue viewtopic.php?f=4&t=7514732
contacted support

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MrFigg
Posts: 3169
Joined: 20 Apr 2018

Post 31 Oct 2019

Writing Licenses: Stuck
Some REs are trial: Oh no they're not.
Balance: Please wait while this key is being repaired.
Maaaaaan!!!!!!!

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RoryM0
Posts: 40
Joined: 21 Jun 2017

Post 31 Oct 2019

Similar issue: Authorizer opens fine but 'writing licences...' message just stays displayed indefinitely. Cannot open Reason now without clicking the online authorisation button each time! Authorizer Ver 2.9.5d1 Build 353, Windows 8.1 64bit, Reason 10.4d4 Build 9878

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Loque
Posts: 6295
Joined: 28 Dec 2015

Post 31 Oct 2019

NP here, but i use web authorization and synced my stuff from web before.
:reason: 11, Win10 64Bit.

visheshl
Posts: 87
Joined: 27 Sep 2019

Post 31 Oct 2019

RoryM0 wrote:
31 Oct 2019
Similar issue: Authorizer opens fine but 'writing licences...' message just stays displayed indefinitely. Cannot open Reason now without clicking the online authorisation button each time!
Exactly my problem, but there's no writing licenses anymore. I just can't use Reason without online authorization
Free reason control surface for iOS and Android - download here - viewtopic.php?f=4&t=7514723

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helmutson
Posts: 23
Joined: 30 Mar 2015

Post 31 Oct 2019

Same f... problem here, just updatet Reason and Scienic and after that procedure I can‘t authorize ... :(

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wendylou
Posts: 249
Joined: 15 Jan 2015
Location: Saint Joseph, MO

Post 31 Oct 2019

FYI I just reported this in a ReasonStudios Support Ticket. It's great to have everyone corroborate the problems here on ReasonTalk, but I was not seeing anyone reporting it in a Support Ticket. That is always the best, fastest way to make then aware.
:PUF_balance: http://www.galxygirl.com -- :reason: user since 2002

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MrFigg
Posts: 3169
Joined: 20 Apr 2018

Post 31 Oct 2019

wendylou wrote:
31 Oct 2019
FYI I just reported this in a ReasonStudios Support Ticket. It's great to have everyone corroborate the problems here on ReasonTalk, but I was not seeing anyone reporting it in a Support Ticket. That is always the best, fastest way to make then aware.
I ticketed the Balance thing. Confirmed an hour ago: no longer available to be used as Ignition Key.
I replied immediately asking about the licensing writing issue but as yet have had no response.

student9v
Posts: 46
Joined: 29 Sep 2018

Post 31 Oct 2019

moneykube wrote:
31 Oct 2019
confirmed authorizer stuck... updated a rack in sync all... stuck.... tried downloading and authorize... stuck....go to manage licenses ... key on computer and on usb dongle gone... says it repairing keys on both but does not... then page crashes and no authorizer found... reload page... waiting for authorizer to start. endless
Screen Shot 2019-10-31 at 12.45.04 AM.pngScreen Shot 2019-10-31 at 12.39.11 AM.pngScreen Shot 2019-10-31 at 12.38.57 AM.png
same

Log

2019-10-31 21:26:22: Access from local(IPV4) (SID 0x00) to FC:PC=100443:2000 with StationShare Mode (Handle 89)
:reason: 5, 11 Lite, 7 x64

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Irelle
Posts: 33
Joined: 16 Oct 2016
Location: Buenos Aires, Argentina

Post 31 Oct 2019

I'm not sure if that's a new bug, but I have the same issue when I reinstall Reason. On Firefox the authorizer did nothing, but on Chrome it worked within a minute.
The Chaos will never end, I'll take care of it

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moneykube
Posts: 2077
Joined: 15 Jan 2015

Post 01 Nov 2019

Irelle wrote:
31 Oct 2019
I'm not sure if that's a new bug, but I have the same issue when I reinstall Reason. On Firefox the authorizer did nothing, but on Chrome it worked within a minute.
chrome and firefox do not work... reason 10... no changes on my side

Michaellos
Posts: 85
Joined: 18 May 2016

Post 01 Nov 2019

MrFigg wrote:
31 Oct 2019
wendylou wrote:
31 Oct 2019
FYI I just reported this in a ReasonStudios Support Ticket. It's great to have everyone corroborate the problems here on ReasonTalk, but I was not seeing anyone reporting it in a Support Ticket. That is always the best, fastest way to make then aware.
I ticketed the Balance thing. Confirmed an hour ago: no longer available to be used as Ignition Key.
I replied immediately asking about the licensing writing issue but as yet have had no response.
So, these are pretty sad news.... usb ignition key is supposed to be next ? :(

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helmutson
Posts: 23
Joined: 30 Mar 2015

Post 01 Nov 2019

I send a report . Nothing new here ... :(

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MrFigg
Posts: 3169
Joined: 20 Apr 2018

Post 01 Nov 2019

Currently corresponding with Support. Will post any developments as I get them.

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MrFigg
Posts: 3169
Joined: 20 Apr 2018

Post 01 Nov 2019

Writing licenses appears to be working now.
Also Balance now showing as Authorized on my account.

student9v
Posts: 46
Joined: 29 Sep 2018

Post 01 Nov 2019

MrFigg wrote:
01 Nov 2019
Writing licenses appears to be working now.
I confirm. My key also works successfully (I was afraid that the key will no longer work with 11 Lite).
:reason: 5, 11 Lite, 7 x64

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wendylou
Posts: 249
Joined: 15 Jan 2015
Location: Saint Joseph, MO

Post 01 Nov 2019

MrFigg wrote:
01 Nov 2019
Writing licenses appears to be working now.
Also Balance now showing as Authorized on my account.
Mine too. I noticed I don't have my Reason Studio 11 license on Balance, just all the other Reason versions. Did I read that 11 is no longer supported on Balance?
:PUF_balance: http://www.galxygirl.com -- :reason: user since 2002

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MrFigg
Posts: 3169
Joined: 20 Apr 2018

Post 01 Nov 2019

wendylou wrote:
01 Nov 2019
MrFigg wrote:
01 Nov 2019
Writing licenses appears to be working now.
Also Balance now showing as Authorized on my account.
Mine too. I do notice I don't have Reason Studio 11 on my Balance, just all the other versions. Did I read that 11 is no longer supported on Balance?
Probably. But I don’t imagine that it was an official Propellerheads statement. They just seem to be doing stuff without telling anybody these days.

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moneykube
Posts: 2077
Joined: 15 Jan 2015

Post 01 Nov 2019

:exclamation: whoop ... dongle and computer licensed again finally :puf_smile: :ignition: :re:

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wendylou
Posts: 249
Joined: 15 Jan 2015
Location: Saint Joseph, MO

Post 01 Nov 2019

It seems like they have had several issues with their website during the transition, from beta forum and help Zendesk issues to the license server.
:PUF_balance: http://www.galxygirl.com -- :reason: user since 2002

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