Disappearing Subscriptions 2: The Vanishing
- chimp_spanner
- Posts: 2908
- Joined: 06 Mar 2015
Hey everyone; I've submitted a support request for this but figured I'd ask here as well as I know the Props lurk from time to time. Lectric Panda's Kompulsion has unsubscribed itself for the second time Meaning I have a bunch of projects that won't load until my subscription renews (I've had to add it again). I think I've had this happen with a handful of other devices, all Players IIRC. But certainly this is the second time with Kompulsion. Anyone else get anything like this?
Just looked again and I think I see a connection. Kompulsion was updated last month and it disappeared. Euclidean Rhythms got a recent update and now it disappeared.
So, apparently, the issue is linked to the rack extension getting an update. I looked in my account and Euclidean Rhythms is still listed as a subscription when I click on "Rack Extension" but it's not listed in my account on the "Subscription" part.
So, apparently, the issue is linked to the rack extension getting an update. I looked in my account and Euclidean Rhythms is still listed as a subscription when I click on "Rack Extension" but it's not listed in my account on the "Subscription" part.
- chimp_spanner
- Posts: 2908
- Joined: 06 Mar 2015
Hmm, interesting! Well like I said, I opened up a support ticket. If you guys can all do the same I think it should get flagged as a bug, or else actually use the bug report form which...I don't know where that is haha. But yeah, would be good to know that my subs are locked in and won't vanish when racks are updated!!
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- Moderator
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https://help.propellerheads.com/hc/en-us/requests/newchimp_spanner wrote: ↑15 Oct 2018If you guys can all do the same I think it should get flagged as a bug, or else actually use the bug report form which...I don't know where that is haha.
- chimp_spanner
- Posts: 2908
- Joined: 06 Mar 2015
Ah okay that's the form I used. I thought there was a separate one for bugs. So yeah, already done! CheersWongoTheSane wrote: ↑15 Oct 2018https://help.propellerheads.com/hc/en-us/requests/newchimp_spanner wrote: ↑15 Oct 2018If you guys can all do the same I think it should get flagged as a bug, or else actually use the bug report form which...I don't know where that is haha.
I just mentioned this in another topic in this forum but hasn't it been obvious that updated (free) REs cause them to disappear from subscriptions for a while now...?
IMO the shop side of things is terribly managed and the people incurring these issues are way too polite about it.
I'm with props all the way but if they get things wrong and it goes uncorrected for so long... i really feel the 'victims' are doing the rest of us users harm by not shouting about it more.
I'm surprised a ticket hasn't been raised at the 1st instance.
IMO the shop side of things is terribly managed and the people incurring these issues are way too polite about it.
I'm with props all the way but if they get things wrong and it goes uncorrected for so long... i really feel the 'victims' are doing the rest of us users harm by not shouting about it more.
I'm surprised a ticket hasn't been raised at the 1st instance.
Yea this happened too me not too long ago. Somehow my subscription was reduced to the 9/month without ever removing my RE. But I knew this to not be true since all the RE I subscribed to from the 19/month subscription were still applicable.
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- Posts: 377
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Could this just be the developer (rcbuse) pulling his products from the subscription service? If so I wouldnt blame him, he makes quality stuff and he's not going to get much of an ROI keeping them there.
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No, the products are still available for adding to subscriptions. They just get removed from my subscription and back in the "available" pile.OverneathTheSkyBridg wrote: ↑18 Oct 2018Could this just be the developer (rcbuse) pulling his products from the subscription service? If so I wouldnt blame him, he makes quality stuff and he's not going to get much of an ROI keeping them there.
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