REs disappearing from subscription?

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chimp_spanner
Posts: 1972
Joined: 06 Mar 2015

Post 09 Jul 2018

Hey everyone! Just wondered if any of you have noticed REs (specifically players) disappearing from your subscription and needing to be re-added? It's happened twice now. Once with Kompulsion and again with Euclidian Rhythms. Not sure if it's anything to do with having trialled and added to sub shortly after or what? Kinda weird but now I gotta wait until my subscription renewal date to use Euclid! Bahh.
Enjoy!

http://www.paulortizmusic.com

HP Envy J130ea | i7 4700MQ | 12 GB DDR | 2GB GeForce 740m | Komplete Audio 6

Sorped
Posts: 178
Joined: 29 Nov 2016
Location: Denmark

Post 09 Jul 2018

chimp_spanner wrote:
09 Jul 2018
Hey everyone! Just wondered if any of you have noticed REs (specifically players) disappearing from your subscription and needing to be re-added? It's happened twice now. Once with Kompulsion and again with Euclidian Rhythms. Not sure if it's anything to do with having trialled and added to sub shortly after or what? Kinda weird but now I gotta wait until my subscription renewal date to use Euclid! Bahh.
I have the same problem with Euclid, just disappeared from my subscribtion. Also lost Nostromo, but I take it that was because Nostromo was updated.
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Don't forget to back up your projects! :thumbs_up:

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rcbuse
Posts: 846
Joined: 16 Jan 2015
Location: SR388

Post 09 Jul 2018

Sorped wrote:
09 Jul 2018
I have the same problem with Euclid, just disappeared from my subscribtion. Also lost Nostromo, but I take it that was because Nostromo was updated.
I'm not sure of the mechanics of the subscriptions, but just as a data point for chimp_spanner, Kompulsion and Nostromo were both updated.

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chimp_spanner
Posts: 1972
Joined: 06 Mar 2015

Post 09 Jul 2018

Hmm, is it worth me raising a ticket dya think? It’s kinda inconvenient that I might find myself without something I need for work and might end up having to buy outright rather than wait for my renewal date.
Enjoy!

http://www.paulortizmusic.com

HP Envy J130ea | i7 4700MQ | 12 GB DDR | 2GB GeForce 740m | Komplete Audio 6

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chimp_spanner
Posts: 1972
Joined: 06 Mar 2015

Post 09 Jul 2018

rcbuse wrote:
09 Jul 2018
Sorped wrote:
09 Jul 2018
I have the same problem with Euclid, just disappeared from my subscribtion. Also lost Nostromo, but I take it that was because Nostromo was updated.
I'm not sure of the mechanics of the subscriptions, but just as a data point for chimp_spanner, Kompulsion and Nostromo were both updated.
Yeah it was after your last update actually, I saw it’d gone live and went to sync it then realised it was gone. Hmm.
Enjoy!

http://www.paulortizmusic.com

HP Envy J130ea | i7 4700MQ | 12 GB DDR | 2GB GeForce 740m | Komplete Audio 6

User avatar
rcbuse
Posts: 846
Joined: 16 Jan 2015
Location: SR388

Post 09 Jul 2018

chimp_spanner wrote:
09 Jul 2018
Hmm, is it worth me raising a ticket dya think? It’s kinda inconvenient that I might find myself without something I need for work and might end up having to buy outright rather than wait for my renewal date.
Yea, I think that might be a good idea.

Sorped
Posts: 178
Joined: 29 Nov 2016
Location: Denmark

Post 11 Jul 2018

Today I lost RND from my subscription, I can see that it has been updated today, so it must be the same thing that happened with Nostromo and possibly Euclidean. Ticket is in progress.
Alio Modo: SoundCloud YouTube
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Born to lose, live to win.
Don't forget to back up your projects! :thumbs_up:

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chimp_spanner
Posts: 1972
Joined: 06 Mar 2015

Post 11 Jul 2018

Bummer, yeah I submitted one as well. They offered to temporarily delete trial licenses as a short term solution but it will need to be looked at when the props are back from summer holiday! But definitely submit tickets if you’re having the issue.
Enjoy!

http://www.paulortizmusic.com

HP Envy J130ea | i7 4700MQ | 12 GB DDR | 2GB GeForce 740m | Komplete Audio 6

Sorped
Posts: 178
Joined: 29 Nov 2016
Location: Denmark

Post 21 Jan 2019

Just got a mail today, saying that this issue should be fixed! I feel a bit of relief not having to worry about that anymore! :)
Alio Modo: SoundCloud YouTube
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Born to lose, live to win.
Don't forget to back up your projects! :thumbs_up:

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Adabler
Posts: 320
Joined: 05 Oct 2017
Location: Oslo

Post 24 Jan 2019

Sorped wrote:
21 Jan 2019
Just got a mail today, saying that this issue should be fixed! I feel a bit of relief not having to worry about that anymore! :)
Today, as VK2 got an update, I simply synced my account and it downloaded the update. Hooray!
:reason: 10 on Win10

Sorped
Posts: 178
Joined: 29 Nov 2016
Location: Denmark

Post 26 Jan 2019

Adabler wrote:
24 Jan 2019
Sorped wrote:
21 Jan 2019
Just got a mail today, saying that this issue should be fixed! I feel a bit of relief not having to worry about that anymore! :)
Today, as VK2 got an update, I simply synced my account and it downloaded the update. Hooray!
That is F'ing ace! :)
Alio Modo: SoundCloud YouTube
-----------
Born to lose, live to win.
Don't forget to back up your projects! :thumbs_up:

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