Reason Intro - trouble in Plug-In mode

[3Stain]

Hi all i'm a newbe in Reason,
i've a little more experience with Ableton Live but finding the visual of Reason thousands time better and compelling...

I'm trying to switch totally over Reason but i'm a little more fast using Reason as Plug-in over Live for now...
and here starts problem: before buying the Intro i've used the studio demo so now when i recall Reason as Plugin, Live don't start the INTRO but ( i think) another version that tell me that "Reason Rack Plugin isn't Authorized"

I think Live doesn't start the right INTRO because the initial Reason logo/windows has different color... left attachment for visual reference

Thanks in advance for all have some clue
I've open a Ticket at official Reason Support more than 5 day ago... and no one respond....

[Billy]

If you've got both intro and full installed but only licensed for intro I would uninstall full to see if that fixes your issue.

[dasmode]

You open the Reason 11 plugin instead of the Reason 11 Intro. You need to uninstall Reason 11, include the VST3 plugin (you may need to manually uninstall). And reinstall everything.

[3Stain]

I've take to the trash from the application Folder Reason 11; what do you suggest? taking away manually the plug from VST3 folder mean that i need to reinstall the Intro too?

Some one can say in which directory i need to manually cancell stuff?

Thanks

[3Stain]

Please, no one can help?? in which directory i need to manually cancel stuff in order to see only Reason Intro?

[Billy]

What OS are you running?

Just do a web search for vst location for the OS your using....

[Enlightenspeed]

Please, no one can help?? in which directory i need to manually cancel stuff in order to see only Reason Intro?

If you're on Windows then it's in

C:\Program Files\Common Files\VST3

[3Stain]

Thanks guy for taking time to give me some hint!!
I'm on Mac OS i'll try a web search for sure but i think the VST or VST3 folder isn't enough... must be some directory elsewere too!!!
I find a lot of custom directory like "Propellerhead Software--> Reason--> Caches"


But no one know why official support doesn't respond?