Reason Intro - trouble in Plug-In mode

[3Stain]

Hi all i'm a newbe in Reason,
i've a little more experience with Ableton Live but finding the visual of Reason thousands time better and compelling...

I'm trying to switch totally over Reason but i'm a little more fast using Reason as Plug-in over Live for now...
and here starts problem: before buying the Intro i've used the studio demo so now when i recall Reason as Plugin, Live don't start the INTRO but ( i think) another version that tell me that "Reason Rack Plugin isn't Authorized"

I think Live doesn't start the right INTRO because the initial Reason logo/windows has different color... left attachment for visual reference

Thanks in advance for all have some clue
I've open a Ticket at official Reason Support more than 5 day ago... and no one respond....

[Billy+]

If you've got both intro and full installed but only licensed for intro I would uninstall full to see if that fixes your issue.

[dasmode]

[3Stain]

I've take to the trash from the application Folder Reason 11; what do you suggest? taking away manually the plug from VST3 folder mean that i need to reinstall the Intro too?

Some one can say in which directory i need to manually cancell stuff?

Thanks

[3Stain]

Please, no one can help?? in which directory i need to manually cancel stuff in order to see only Reason Intro?

[Billy+]

What OS are you running?

Just do a web search for vst location for the OS your using....

[Enlightenspeed]

Please, no one can help?? in which directory i need to manually cancel stuff in order to see only Reason Intro?

If you're on Windows then it's in

C:\Program Files\Common Files\VST3

[3Stain]

Thanks guy for taking time to give me some hint!!
I'm on Mac OS i'll try a web search for sure but i think the VST or VST3 folder isn't enough... must be some directory elsewere too!!!
I find a lot of custom directory like "Propellerhead Software--> Reason--> Caches"


But no one know why official support doesn't respond?