Developer Support Lag ?
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- RE Developer
- Posts: 1186
- Joined: 16 Jan 2015
- Location: SR388
Any devs have any idea what the current turn around time is for developer support is? I've been stuck on a "version change checking failed" for a week and not a peep back.
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- RE Developer
- Posts: 12375
- Joined: 15 Jan 2015
- Location: The NorthWoods, CT, USA
Ive been waiting almost 2 weeks to find out why a build was rejected. Follow up emails have not been returned. Getting a bit antsy...
Selig Audio, LLC
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- RE Developer
- Posts: 1186
- Joined: 16 Jan 2015
- Location: SR388
Yikes, 2 weeks!
Well I suppose I'm not going to get this update out before the holidays. 


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- Posts: 3331
- Joined: 17 Apr 2015
- Location: Aachen, Germany
Over at RS HQ:


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- RE Developer
- Posts: 12375
- Joined: 15 Jan 2015
- Location: The NorthWoods, CT, USA
I've come back humbly asking forgiveness - seems the issue with the so-called "non response" from support was 100% on my end. I had to delete my main email due to hundreds of spam emails a day a few years back. Normally David submits the REs, but I was in a hurry and submitted from my account this time. So I never saw the email, but it WAS sent - they eventually figured it out and forwarded it to David, and all is well.
TL/DR: THEIR system was working just fine, MY system was broken…
TL/DR: THEIR system was working just fine, MY system was broken…

Selig Audio, LLC
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- RE Developer
- Posts: 1186
- Joined: 16 Jan 2015
- Location: SR388
Update. RS got back with me today and got everything sorted right quick. Code is flowing again.
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