Customer feedback

Have any feature requests? No promise they'll get to Reason Studios, but you can still discuss them here.

In regards to feature requests, Does RS do enough to listen to their customers?

Yes, they listen to their customers
3
17%
No, they can do much better
15
83%
I don't care
0
No votes
 
Total votes: 18
lrey
Posts: 28
Joined: 31 May 2018

Post 09 Jul 2020

After years of being a Propellerhead/RS customer, I'm really concerned about the company as a whole. I'm also concerned about its future and direction with Reason. Do you guys feel that RS goes out of their way to listen to their customer/user base when its comes to adding new features?

chaosroyale
Posts: 389
Joined: 05 Sep 2017

Post 14 Jul 2020

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Electric-Metal
Posts: 612
Joined: 10 Dec 2015
Location: Landstuhl, Germany

Post 14 Jul 2020

This never ending "they don't listen blah...." is really tiresome, to say the least.
:?: The question is - Who cares :?:

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MrFigg
Posts: 4735
Joined: 20 Apr 2018

Post 14 Jul 2020

Electric-Metal wrote:
14 Jul 2020
This never ending "they don't listen blah...." is really tiresome, to say the least.
"First they came for the Communists
And I did not speak out
Because I was not a Communist

Then they came for the Socialists
And I did not speak out
Because I was not a Socialist

Then they came for the trade unionists
And I did not speak out
Because I was not a trade unionist

Then they came for the Jews
And I did not speak out
Because I was not a Jew

Then they came for me
And there was no one left
To speak out for me"

Get active man.
Speak out.
丰2ॐ

User avatar
motuscott
Posts: 1958
Joined: 16 Jan 2015
Location: the New York

Post 14 Jul 2020

First they came for the non current version users
And I did not speak out
Cos I'm rockin' 11 y'all
Vlad the thread stopper

User avatar
avasopht
Posts: 2060
Joined: 16 Jan 2015

Post 14 Jul 2020

My 3rd-grade teacher told us a brilliant proverb. Goes something like this.

A husband, pregnant wife, and child were going into town with their donkey.

Some random priest insists the child should sit on it ...

... some other random person insisted the wife should sit on it instead ...

... until they were all on the donkey. One last passer-by suggested they should be carrying the donkey instead. Not recognizing the hyperbole, the husband was crushed to death by the weight of the donkey.

Seems pretty relevant ;)
motuscott wrote:
14 Jul 2020
First they came for the non current version users
And I did not speak out
Cos I'm rockin' 11 y'all
:lol: :lol: :lol:
Last edited by avasopht on 14 Jul 2020, edited 3 times in total.
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aeox
Posts: 2731
Joined: 23 Feb 2017

Post 14 Jul 2020

Most of the features they've added are from customer feedback. When they added those things, people freak out saying "give us what we've been asking for! I didn't want this, I don't need this!" It's perceptual.

Personally, I've never had this sense of entitlement for my feature requests. Though, I think we all go through that sadness when they come out with an update which has none of the features added that I "wanted".


To me it seems like Reason has become increasingly popular since I started using it in 2017. So I'm not worried about it :D

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joeyluck
Moderator
Posts: 7163
Joined: 15 Jan 2015

Post 14 Jul 2020

All of the features come from customer requests, even if they come slowly.

But of course there can be someone who feels like nothing from their list is being implemented and another person can easily feel like Reason Studios is pulling directly from their list.

Reason hasn't survived for 20 years without some big fans.

It's ok to like something or not like something. It's ok to like every release or some of the releases. Reminds me of this SNL skit :D


User avatar
MrFigg
Posts: 4735
Joined: 20 Apr 2018

Post 14 Jul 2020

motuscott wrote:
14 Jul 2020
First they came for the non current version users
And I did not speak out
Cos I'm rockin' 11 y'all
丰2ॐ

User avatar
Loque
Posts: 7555
Joined: 28 Dec 2015

Post 14 Jul 2020

All those damn companies don't listen to me and do what i want 😡
:reason: 11, Win10 64Bit.

User avatar
motuscott
Posts: 1958
Joined: 16 Jan 2015
Location: the New York

Post 14 Jul 2020

MrFigg wrote:
14 Jul 2020
motuscott wrote:
14 Jul 2020
First they came for the non current version users
And I did not speak out
Cos I'm rockin' 11 y'all
I could not mock you mercilessly if you didn't hold a special place in my heart
(which is two sizes too small)
Vlad the thread stopper

User avatar
guitfnky
Posts: 2229
Joined: 19 Jan 2015

Post 14 Jul 2020

patience is a virtue, but there's only so long one can go without some proper f$#*ing markers.

:lol:

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Kalm
Posts: 434
Joined: 03 Jun 2016
Location: Austin

Post 14 Jul 2020

Problem is they do and don't. They have to listen at some point or else they won't have a fan base. But their philosophy has always been about " what we think you might want" and its hit or miss. S1 forum has a feature request page specifically where requests are voted in. Doesn't happen much here. Actually, its usually shunned. Apple's Logic team (granted money is involved) literally adds specific feature requests, however their updates are much slower.

As someone has said, if Props took one update and just went through a list of the most common implementations without trying to throw new shiny things as their attention grabber, they wouldn't lose their core fans. It's almost as if they are flushing out old users for new users to repeat the process. Even if they scheduled it like this,

Major Upgrades - New shiny toys, innovative features
Minor point Upgrades - Common feature requests, work flows, under the hood

I promise and gamble anyone here everybody would be happy.

(P.S. - 2 teaser features isn't enough. a feature isn't the ability to control all the faders at once)
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