Customer feedback

Have any feature requests? No promise they'll get to Reason Studios, but you can still discuss them here.

In regards to feature requests, Does RS do enough to listen to their customers?

Yes, they listen to their customers
12
26%
No, they can do much better
30
64%
I don't care
5
11%
 
Total votes: 47
lrey
Posts: 36
Joined: 31 May 2018

Post 09 Jul 2020

After years of being a Propellerhead/RS customer, I'm really concerned about the company as a whole. I'm also concerned about its future and direction with Reason. Do you guys feel that RS goes out of their way to listen to their customer/user base when its comes to adding new features?

chaosroyale
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Post 14 Jul 2020

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Electric-Metal
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Post 14 Jul 2020

This never ending "they don't listen blah...." is really tiresome, to say the least.
:?: The question is - Who cares :?:

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MrFigg
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Post 14 Jul 2020

Electric-Metal wrote:
14 Jul 2020
This never ending "they don't listen blah...." is really tiresome, to say the least.
"First they came for the Communists
And I did not speak out
Because I was not a Communist

Then they came for the Socialists
And I did not speak out
Because I was not a Socialist

Then they came for the trade unionists
And I did not speak out
Because I was not a trade unionist

Then they came for the Jews
And I did not speak out
Because I was not a Jew

Then they came for me
And there was no one left
To speak out for me"

Get active man.
Speak out.
丰2ॐ

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motuscott
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Post 14 Jul 2020

First they came for the non current version users
And I did not speak out
Cos I'm rockin' 11 y'all
Vlad the thread stopper 🧂

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avasopht
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Post 14 Jul 2020

My 3rd-grade teacher told us a brilliant proverb. Goes something like this.

A husband, pregnant wife, and child were going into town with their donkey.

Some random priest insists the child should sit on it ...

... some other random person insisted the wife should sit on it instead ...

... until they were all on the donkey. One last passer-by suggested they should be carrying the donkey instead. Not recognizing the hyperbole, the husband was crushed to death by the weight of the donkey.

Seems pretty relevant ;)
motuscott wrote:
14 Jul 2020
First they came for the non current version users
And I did not speak out
Cos I'm rockin' 11 y'all
:lol: :lol: :lol:
Last edited by avasopht on 14 Jul 2020, edited 3 times in total.
---

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aeox
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Post 14 Jul 2020

Most of the features they've added are from customer feedback. When they added those things, people freak out saying "give us what we've been asking for! I didn't want this, I don't need this!" It's perpetual.

Personally, I've never had this sense of entitlement for my feature requests. Though, I think we all go through that sadness when they come out with an update which has none of the features added that I "wanted".


To me it seems like Reason has become increasingly popular since I started using it in 2017. So I'm not worried about it :D

edit: typo
Last edited by aeox on 07 Oct 2020, edited 1 time in total.

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joeyluck
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Post 14 Jul 2020

All of the features come from customer requests, even if they come slowly.

But of course there can be someone who feels like nothing from their list is being implemented and another person can easily feel like Reason Studios is pulling directly from their list.

Reason hasn't survived for 20 years without some big fans.

It's ok to like something or not like something. It's ok to like every release or some of the releases. Reminds me of this SNL skit :D


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MrFigg
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Post 14 Jul 2020

motuscott wrote:
14 Jul 2020
First they came for the non current version users
And I did not speak out
Cos I'm rockin' 11 y'all
丰2ॐ

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Loque
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Post 14 Jul 2020

All those damn companies don't listen to me and do what i want 😡
:reason: 11, Win10 64Bit.

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motuscott
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Location: the New York

Post 14 Jul 2020

MrFigg wrote:
14 Jul 2020
motuscott wrote:
14 Jul 2020
First they came for the non current version users
And I did not speak out
Cos I'm rockin' 11 y'all
I could not mock you mercilessly if you didn't hold a special place in my heart
(which is two sizes too small)
Vlad the thread stopper 🧂

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guitfnky
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Post 14 Jul 2020

patience is a virtue, but there's only so long one can go without some proper f$#*ing markers.

:lol:

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Kalm
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Post 14 Jul 2020

Problem is they do and don't. They have to listen at some point or else they won't have a fan base. But their philosophy has always been about " what we think you might want" and its hit or miss. S1 forum has a feature request page specifically where requests are voted in. Doesn't happen much here. Actually, its usually shunned. Apple's Logic team (granted money is involved) literally adds specific feature requests, however their updates are much slower.

As someone has said, if Props took one update and just went through a list of the most common implementations without trying to throw new shiny things as their attention grabber, they wouldn't lose their core fans. It's almost as if they are flushing out old users for new users to repeat the process. Even if they scheduled it like this,

Major Upgrades - New shiny toys, innovative features
Minor point Upgrades - Common feature requests, work flows, under the hood

I promise and gamble anyone here everybody would be happy.

(P.S. - 2 teaser features isn't enough. a feature isn't the ability to control all the faders at once)
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Chomsky
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Post 24 Aug 2020

Kalm wrote:
14 Jul 2020
S1 forum has a feature request page specifically where requests are voted in. Doesn't happen much here. Actually, its usually shunned. Apple's Logic team (granted money is involved) literally adds specific feature requests, however their updates are much slower.
This is my only real gripe with RS. Other DAWs have user feature requests figured out and others are negligent (mildly and severely in some cases). While some requests may be over the top or just completely impractical, the requests I see the most (GUI/HD update and MIDI routing/editing) can't possibly be TOO much to ask for from a sophisticated DAW in almost 2021.
I've used Reason on and off (mostly off) since Reason 3 and while it's most certainly improved tremendously over the years, it's lacking in a couple areas that -- again -- in almost 2021 feel completely unacceptable.
One of the reasons I left the Steinberg/Cubase ecosystem (though admittedly they have by far the best MIDI editing of any DAW) is because they keep implementing features for professional composers and completely neglecting the hobbyist/enthusiast/beatmaking crowd that make up a nice chunk of their userbase at this point.

For example, one feature that should be completely universal across every DAW is a Fold function for the piano roll like Live has. It's subtle but when editing MIDI, it makes a HUGE difference in saving time and having all notes across all octaves available in front of you.

I guess I'll just need to use the Rack inside other DAWs to get some features I want to use and that's exactly why I think RS created the RRP--so they don't have to worry about implementing user requested features either at all or right away inside Reason.
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guitfnky
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Post 24 Aug 2020

Chomsky wrote:
24 Aug 2020
Kalm wrote:
14 Jul 2020
S1 forum has a feature request page specifically where requests are voted in. Doesn't happen much here. Actually, its usually shunned. Apple's Logic team (granted money is involved) literally adds specific feature requests, however their updates are much slower.
This is my only real gripe with RS. Other DAWs have user feature requests figured out and others are negligent (mildly and severely in some cases). While some requests may be over the top or just completely impractical, the requests I see the most (GUI/HD update and MIDI routing/editing) can't possibly be TOO much to ask for from a sophisticated DAW in almost 2021.
I've used Reason on and off (mostly off) since Reason 3 and while it's most certainly improved tremendously over the years, it's lacking in a couple areas that -- again -- in almost 2021 feel completely unacceptable.
One of the reasons I left the Steinberg/Cubase ecosystem (though admittedly they have by far the best MIDI editing of any DAW) is because they keep implementing features for professional composers and completely neglecting the hobbyist/enthusiast/beatmaking crowd that make up a nice chunk of their userbase at this point.

For example, one feature that should be completely universal across every DAW is a Fold function for the piano roll like Live has. It's subtle but when editing MIDI, it makes a HUGE difference in saving time and having all notes across all octaves available in front of you.

I guess I'll just need to use the Rack inside other DAWs to get some features I want to use and that's exactly why I think RS created the RRP--so they don't have to worry about implementing user requested features either at all or right away inside Reason.
I suspect it’s not that they’re not listening. it’s just that they’re so hell bent on innovation that they often don’t add features unless they can do so in a clever way.

it’s simultaneously one of the coolest AND most frustrating things about Reason updates: they seem to put the majority of their effort on being innovative and thinking outside of the box (which can be great)—but they do so at the expense of the basics. I obviously don’t know any of this is true with certainty, but it seems like if they’d just take a more balanced approach and get some of the bread and butter stuff done while the creatives are flexing their ingenuity muscles on the other side of things, Reason could be a much better DAW in fairly short order. not every small feature needs to show off how brilliant the devs are.

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Boombastix
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Location: Bay Area, CA

Post 24 Aug 2020

guitfnky wrote:
24 Aug 2020
I suspect it’s not that they’re not listening. it’s just that they’re so hell bent on innovation that they often don’t add features unless they can do so in a clever way.

it’s simultaneously one of the coolest AND most frustrating things about Reason updates: they seem to put the majority of their effort on being innovative and thinking outside of the box (which can be great)—but they do so at the expense of the basics. I obviously don’t know any of this is true with certainty, but it seems like if they’d just take a more balanced approach and get some of the bread and butter stuff done while the creatives are flexing their ingenuity muscles on the other side of things, Reason could be a much better DAW in fairly short order. not every small feature needs to show off how brilliant the devs are.
From what I can see is that the emphasize easy of use (read: noob friendly), but often seem to tread on the wrong side where features become watered down to the point the added value is quite diminished.

They could do a better job in making things noob + advanced user friendly. Maybe Scenic is a step in that direction, easy one page and then one for advanced setting. Not having RRP midi out was clearly way too watered down as a vital RRP function was lost, and they got a big backlash for it.

We still don't know the reason for omitting VST midi out. Sloppy specification from prod mgt, lack of time, business strategy? Whatever it is they do not understand the power of midi VST and how they could be combined with RE's and Players drawing more interest and usage of the RRP. It is something the NEED to do if the ever plan to sell REs and loops from inside the RRP, like Arturia, Roland, Synthmaster, Loopmaster, iPhone/Android apps, etc... Cuz if nobody uses it, then nobody shops.

I believe the first who implements a "perfect VST host (layering, FX, Midi routing) and implements a shop in the plugin will make a killing in the market (provided they have good content to sell).
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Creativemind
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Post 12 Sep 2020

Electric-Metal wrote:
14 Jul 2020
This never ending "they don't listen blah...." is really tiresome, to say the least.
I'd vote that waiting 19 yrs to add muting midi notes and still waiting for joining notes is more tiresome.
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Creativemind
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Post 12 Sep 2020

aeox wrote:
14 Jul 2020
Most of the features they've added are from customer feedback. When they added those things, people freak out saying "give us what we've been asking for! I didn't want this, I don't need this!" It's perceptual.

Personally, I've never had this sense of entitlement for my feature requests. Though, I think we all go through that sadness when they come out with an update which has none of the features added that I "wanted".


To me it seems like Reason has become increasingly popular since I started using it in 2017. So I'm not worried about it :D
Which could be solved if they were more transparent and say gave us a feature request poll we could all vote on (which has been stated above is what Presonus do with Studio One) and then the top so many features get added. We would all know then why said features we're implemented and it'd be fair.

I've often wondered why this and that feature were added over others and people on here have said loads of people have asked for that when it seemed to me loads of other things had been asked for and some I'd never heard mentioned like that midi grid thing.
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Creativemind
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Post 16 Sep 2020

guitfnky wrote:
24 Aug 2020
I suspect it’s not that they’re not listening. it’s just that they’re so hell bent on innovation that they often don’t add features unless they can do so in a clever way.
They didn't add clever automation curves. :lol:
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guitfnky
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Post 16 Sep 2020

Creativemind wrote:
16 Sep 2020
guitfnky wrote:
24 Aug 2020
I suspect it’s not that they’re not listening. it’s just that they’re so hell bent on innovation that they often don’t add features unless they can do so in a clever way.
They didn't add clever automation curves. :lol:
:lol: they’re bound to let one slip through every now and again

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MattiasHG
Reason Studios
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Post 07 Oct 2020

Creativemind wrote:
12 Sep 2020
aeox wrote:
14 Jul 2020
Most of the features they've added are from customer feedback. When they added those things, people freak out saying "give us what we've been asking for! I didn't want this, I don't need this!" It's perceptual.

Personally, I've never had this sense of entitlement for my feature requests. Though, I think we all go through that sadness when they come out with an update which has none of the features added that I "wanted".


To me it seems like Reason has become increasingly popular since I started using it in 2017. So I'm not worried about it :D
Which could be solved if they were more transparent and say gave us a feature request poll we could all vote on (which has been stated above is what Presonus do with Studio One) and then the top so many features get added. We would all know then why said features we're implemented and it'd be fair.

I've often wondered why this and that feature were added over others and people on here have said loads of people have asked for that when it seemed to me loads of other things had been asked for and some I'd never heard mentioned like that midi grid thing.
This is an interesting topic!

Perhaps I could talk about this a bit more often, especially since there are often a multitude of reasons why something is chosen over something else... It's a big 'ol bucket of different things really, ranging from what we believe will make a more unique, fun product and what kind of company we want to be all the way to the time required for development, tech dependencies, number of users it would help make more music, or even how exciting and "sellable" it is—we do need to pay salaries at the end of the day after all.

If there's a specific feature you're curious about, feel free to ask and I'll try my best to answer it. :)

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diminished
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Post 07 Oct 2020

Is there a specific reason why the browser can't auto-filter what you're looking for, can't search across all categories, or even remembers what you typed in when you change categories - and can't preview rex loops synced to your project? Why large folders take so long to open? Why the "missing sound" search is searching through everything in a folder, even through you point it to a specific place?

Reason is so very streamlined in many if not most aspects, but some things just baffle me. F8 (an absolutely crucial tools for each and every one of my projects) is another thing that many of us would love to see in the sequencer. Speaking of the sequencer, why are my MIDI notes not centered when I double click a MIDI event. And Reason won't remember if I was in Pitch Edit or some place else the last time I visited a track...

And Kong is and always has been incredibly powerful, but has fallen steadily behind the competition like GrooveAgent and Serrato. When's the point that you guys at RS say that enough is enough, we're upgrading or adding an even more capable device? I could ask the same about NN-XT really.

I really love Reason with all my heart, and it will always be my go-to place for instant inpiration and tinkering. So please don't read this as if I want to shit in anyone's salad. But it seems like once you do something at RS, you never touch it again, although there is so much room for improvement. Of course there are different teams working on stuff and like you said salaries have to be paid, but I'm really curious why something like, say, Scenic, takes a higher place in priority than a more feature-rich and streamlined out-of-the-box experience.
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Creativemind
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Post 07 Oct 2020

diminished wrote:
07 Oct 2020
Is there a specific reason why the browser can't auto-filter what you're looking for, can't search across all categories, or even remembers what you typed in when you change categories - and can't preview rex loops synced to your project? Why large folders take so long to open? Why the "missing sound" search is searching through everything in a folder, even through you point it to a specific place?

Reason is so very streamlined in many if not most aspects, but some things just baffle me. F8 (an absolutely crucial tools for each and every one of my projects) is another thing that many of us would love to see in the sequencer. Speaking of the sequencer, why are my MIDI notes not centered when I double click a MIDI event. And Reason won't remember if I was in Pitch Edit or some place else the last time I visited a track...

And Kong is and always has been incredibly powerful, but has fallen steadily behind the competition like GrooveAgent and Serrato. When's the point that you guys at RS say that enough is enough, we're upgrading or adding an even more capable device? I could ask the same about NN-XT really.

I really love Reason with all my heart, and it will always be my go-to place for instant inpiration and tinkering. So please don't read this as if I want to shit in anyone's salad. But it seems like once you do something at RS, you never touch it again, although there is so much room for improvement. Of course there are different teams working on stuff and like you said salaries have to be paid, but I'm really curious why something like, say, Scenic, takes a higher place in priority than a more feature-rich and streamlined out-of-the-box experience.
I agree with your points here. It was pointed out to me that the NN-XT Pitch Bend range cannot be altered (by a music colleague on Facebook) and he explained but I forget what exactly it was for now but he said it was crucial for a certain type of sound in Drum 'n' Bass to be able to automate the Pitch Bend range for a certain Drum 'n' Bass effect and it also crucially needs a "Follow Song" button like in Studio One's Sample One, which allows you to play a sample up and down your midi controller but doesn't change the speed of the sample. Those 2 at the very least should be added to the NN-XT along with an updated GUI I feel.

And again, looking at Studio One on Impact XT, Kong could get a few features like that. On Impact XT you can load 3 samples on one pad and play them back in a multitude of ways, they're called Velocity Layers. I would also like Auto Sub-Group buttons for both ReDrum and Kong where you can assign the drums, name them and then just click a button to automatically create Mix Channels for each pad / drum with the option to keep the main mix channel created with the device as the main master channel or create a new one with a red fader which is automatically named with the label / name of the original mixer channel. I know some would argue, that's taken the Reason-ness (wiring it up yourself) out of Reason in a way but that isn't my forte. I bought Reason originally as a daw before I realised it wasn't really your conventional daw (this was back in 2012) like Logic or Reaper in many ways but I think in 2020 it needs to cater for both parties.
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MattiasHG
Reason Studios
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Post 07 Oct 2020

diminished wrote:
07 Oct 2020
Is there a specific reason why the browser can't auto-filter what you're looking for, can't search across all categories, or even remembers what you typed in when you change categories - and can't preview rex loops synced to your project? Why large folders take so long to open? Why the "missing sound" search is searching through everything in a folder, even through you point it to a specific place?
The specific reason is that it wasn't designed like that (a long time ago) and hasn't been updated since then. Not a great reason, I admit, but the truth. It's definitely on the backlog to streamline searching and using the browser in general.
diminished wrote:
07 Oct 2020
Reason is so very streamlined in many if not most aspects, but some things just baffle me. F8 (an absolutely crucial tools for each and every one of my projects) is another thing that many of us would love to see in the sequencer. Speaking of the sequencer, why are my MIDI notes not centered when I double click a MIDI event. And Reason won't remember if I was in Pitch Edit or some place else the last time I visited a track...

And Kong is and always has been incredibly powerful, but has fallen steadily behind the competition like GrooveAgent and Serrato. When's the point that you guys at RS say that enough is enough, we're upgrading or adding an even more capable device? I could ask the same about NN-XT really.

I really love Reason with all my heart, and it will always be my go-to place for instant inpiration and tinkering. So please don't read this as if I want to shit in anyone's salad. But it seems like once you do something at RS, you never touch it again, although there is so much room for improvement. Of course there are different teams working on stuff and like you said salaries have to be paid, but I'm really curious why something like, say, Scenic, takes a higher place in priority than a more feature-rich and streamlined out-of-the-box experience.
In general, many of the "why's" can be answered with "we haven't gotten there yet". We do re-visit things and improve what's there, but as is sometimes evident on this forum and in surveys—it can be quickly forgotten or not considered a big deal. That's fair, it's often considered hygiene and that IS really important for the overall experience.

When it comes to your example of Scenic over in-app functionality, you're right in that it's completely different teams and people. There's also another aspect: there are many users who primarily love devices and the rack, and we want them to have something fun in an upgrade, too. Finding that balance is tricky.

I'd say that many times it can also be easier to develop something new, meaning we can do more things and they get to you faster, compared to re-visiting older code. We still wanna do that, of course, it just takes time. Hi-res graphics is a good examples of a can having been kicked down the road (still working on that btw, it's a huge undertaking!).

tanni
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Post 07 Oct 2020

MattiasHG wrote:
07 Oct 2020

I'd say that many times it can also be easier to develop something new, meaning we can do more things and they get to you faster, compared to re-visiting older code. We still wanna do that, of course, it just takes time.
I go with you in principle... For me its ok, if an old device like NN-XT dont gets an overhaul. BUT, I think you shouldn't leave the old way of integrity. Maybe you could do a new sampler which can load nnxt files, like the NN-XT can load NN19 files. In this way the old NN-XT dont need an overhaul and you can do a new thing/sampler. Thats the kings-way (or how to say in english ? ...silver bullet ?) in my eyes.
Or, thinking of good old ReDrum and the Umpf by comparison. ReDrum has some advantages Umpfs not have...for example such little things like ReDrum shows in the sequencer Edit window (in drum edit mode) the sample names, an Umpf not. I have all my samples organized and renamed, so I always see what kind of sound (Kick, HiHat, Stick etc.) there is. This little things has a lot to do with integrity. If you lost that all with the new devices, I could do it also with every other vst plugin maybe. Or in another DAW perhaps. ..from time to time I'm shocked what good ideas you guys have...the PLAYER device idea is brilliant. Go on such ways forward. And dont loose integrity and backwards compatibility of anything you do.
thanks. :reason: ;)

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