Customer feedback

Have any feature requests? No promise they'll get to Reason Studios, but you can still discuss them here.

In regards to feature requests, Does RS do enough to listen to their customers?

Yes, they listen to their customers
7
19%
No, they can do much better
27
73%
I don't care
3
8%
 
Total votes: 37
lrey
Posts: 31
Joined: 31 May 2018

Post 09 Jul 2020

After years of being a Propellerhead/RS customer, I'm really concerned about the company as a whole. I'm also concerned about its future and direction with Reason. Do you guys feel that RS goes out of their way to listen to their customer/user base when its comes to adding new features?

chaosroyale
Posts: 417
Joined: 05 Sep 2017

Post 14 Jul 2020

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Electric-Metal
Posts: 625
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Location: Landstuhl, Germany

Post 14 Jul 2020

This never ending "they don't listen blah...." is really tiresome, to say the least.
:?: The question is - Who cares :?:

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MrFigg
Posts: 5065
Joined: 20 Apr 2018

Post 14 Jul 2020

Electric-Metal wrote:
14 Jul 2020
This never ending "they don't listen blah...." is really tiresome, to say the least.
"First they came for the Communists
And I did not speak out
Because I was not a Communist

Then they came for the Socialists
And I did not speak out
Because I was not a Socialist

Then they came for the trade unionists
And I did not speak out
Because I was not a trade unionist

Then they came for the Jews
And I did not speak out
Because I was not a Jew

Then they came for me
And there was no one left
To speak out for me"

Get active man.
Speak out.
丰2ॐ

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motuscott
Posts: 2012
Joined: 16 Jan 2015
Location: the New York

Post 14 Jul 2020

First they came for the non current version users
And I did not speak out
Cos I'm rockin' 11 y'all
Vlad the thread stopper 🧂

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avasopht
Posts: 2076
Joined: 16 Jan 2015

Post 14 Jul 2020

My 3rd-grade teacher told us a brilliant proverb. Goes something like this.

A husband, pregnant wife, and child were going into town with their donkey.

Some random priest insists the child should sit on it ...

... some other random person insisted the wife should sit on it instead ...

... until they were all on the donkey. One last passer-by suggested they should be carrying the donkey instead. Not recognizing the hyperbole, the husband was crushed to death by the weight of the donkey.

Seems pretty relevant ;)
motuscott wrote:
14 Jul 2020
First they came for the non current version users
And I did not speak out
Cos I'm rockin' 11 y'all
:lol: :lol: :lol:
Last edited by avasopht on 14 Jul 2020, edited 3 times in total.
---

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aeox
Posts: 2758
Joined: 23 Feb 2017

Post 14 Jul 2020

Most of the features they've added are from customer feedback. When they added those things, people freak out saying "give us what we've been asking for! I didn't want this, I don't need this!" It's perceptual.

Personally, I've never had this sense of entitlement for my feature requests. Though, I think we all go through that sadness when they come out with an update which has none of the features added that I "wanted".


To me it seems like Reason has become increasingly popular since I started using it in 2017. So I'm not worried about it :D
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joeyluck
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Posts: 7319
Joined: 15 Jan 2015

Post 14 Jul 2020

All of the features come from customer requests, even if they come slowly.

But of course there can be someone who feels like nothing from their list is being implemented and another person can easily feel like Reason Studios is pulling directly from their list.

Reason hasn't survived for 20 years without some big fans.

It's ok to like something or not like something. It's ok to like every release or some of the releases. Reminds me of this SNL skit :D


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MrFigg
Posts: 5065
Joined: 20 Apr 2018

Post 14 Jul 2020

motuscott wrote:
14 Jul 2020
First they came for the non current version users
And I did not speak out
Cos I'm rockin' 11 y'all
丰2ॐ

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Loque
Posts: 7767
Joined: 28 Dec 2015

Post 14 Jul 2020

All those damn companies don't listen to me and do what i want 😡
:reason: 11, Win10 64Bit.

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motuscott
Posts: 2012
Joined: 16 Jan 2015
Location: the New York

Post 14 Jul 2020

MrFigg wrote:
14 Jul 2020
motuscott wrote:
14 Jul 2020
First they came for the non current version users
And I did not speak out
Cos I'm rockin' 11 y'all
I could not mock you mercilessly if you didn't hold a special place in my heart
(which is two sizes too small)
Vlad the thread stopper 🧂

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guitfnky
Posts: 2463
Joined: 19 Jan 2015

Post 14 Jul 2020

patience is a virtue, but there's only so long one can go without some proper f$#*ing markers.

:lol:

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Kalm
Posts: 446
Joined: 03 Jun 2016
Location: Austin

Post 14 Jul 2020

Problem is they do and don't. They have to listen at some point or else they won't have a fan base. But their philosophy has always been about " what we think you might want" and its hit or miss. S1 forum has a feature request page specifically where requests are voted in. Doesn't happen much here. Actually, its usually shunned. Apple's Logic team (granted money is involved) literally adds specific feature requests, however their updates are much slower.

As someone has said, if Props took one update and just went through a list of the most common implementations without trying to throw new shiny things as their attention grabber, they wouldn't lose their core fans. It's almost as if they are flushing out old users for new users to repeat the process. Even if they scheduled it like this,

Major Upgrades - New shiny toys, innovative features
Minor point Upgrades - Common feature requests, work flows, under the hood

I promise and gamble anyone here everybody would be happy.

(P.S. - 2 teaser features isn't enough. a feature isn't the ability to control all the faders at once)
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Chomsky
Posts: 7
Joined: 22 Aug 2020
Location: Illinois

Post 24 Aug 2020

Kalm wrote:
14 Jul 2020
S1 forum has a feature request page specifically where requests are voted in. Doesn't happen much here. Actually, its usually shunned. Apple's Logic team (granted money is involved) literally adds specific feature requests, however their updates are much slower.
This is my only real gripe with RS. Other DAWs have user feature requests figured out and others are negligent (mildly and severely in some cases). While some requests may be over the top or just completely impractical, the requests I see the most (GUI/HD update and MIDI routing/editing) can't possibly be TOO much to ask for from a sophisticated DAW in almost 2021.
I've used Reason on and off (mostly off) since Reason 3 and while it's most certainly improved tremendously over the years, it's lacking in a couple areas that -- again -- in almost 2021 feel completely unacceptable.
One of the reasons I left the Steinberg/Cubase ecosystem (though admittedly they have by far the best MIDI editing of any DAW) is because they keep implementing features for professional composers and completely neglecting the hobbyist/enthusiast/beatmaking crowd that make up a nice chunk of their userbase at this point.

For example, one feature that should be completely universal across every DAW is a Fold function for the piano roll like Live has. It's subtle but when editing MIDI, it makes a HUGE difference in saving time and having all notes across all octaves available in front of you.

I guess I'll just need to use the Rack inside other DAWs to get some features I want to use and that's exactly why I think RS created the RRP--so they don't have to worry about implementing user requested features either at all or right away inside Reason.
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guitfnky
Posts: 2463
Joined: 19 Jan 2015

Post 24 Aug 2020

Chomsky wrote:
24 Aug 2020
Kalm wrote:
14 Jul 2020
S1 forum has a feature request page specifically where requests are voted in. Doesn't happen much here. Actually, its usually shunned. Apple's Logic team (granted money is involved) literally adds specific feature requests, however their updates are much slower.
This is my only real gripe with RS. Other DAWs have user feature requests figured out and others are negligent (mildly and severely in some cases). While some requests may be over the top or just completely impractical, the requests I see the most (GUI/HD update and MIDI routing/editing) can't possibly be TOO much to ask for from a sophisticated DAW in almost 2021.
I've used Reason on and off (mostly off) since Reason 3 and while it's most certainly improved tremendously over the years, it's lacking in a couple areas that -- again -- in almost 2021 feel completely unacceptable.
One of the reasons I left the Steinberg/Cubase ecosystem (though admittedly they have by far the best MIDI editing of any DAW) is because they keep implementing features for professional composers and completely neglecting the hobbyist/enthusiast/beatmaking crowd that make up a nice chunk of their userbase at this point.

For example, one feature that should be completely universal across every DAW is a Fold function for the piano roll like Live has. It's subtle but when editing MIDI, it makes a HUGE difference in saving time and having all notes across all octaves available in front of you.

I guess I'll just need to use the Rack inside other DAWs to get some features I want to use and that's exactly why I think RS created the RRP--so they don't have to worry about implementing user requested features either at all or right away inside Reason.
I suspect it’s not that they’re not listening. it’s just that they’re so hell bent on innovation that they often don’t add features unless they can do so in a clever way.

it’s simultaneously one of the coolest AND most frustrating things about Reason updates: they seem to put the majority of their effort on being innovative and thinking outside of the box (which can be great)—but they do so at the expense of the basics. I obviously don’t know any of this is true with certainty, but it seems like if they’d just take a more balanced approach and get some of the bread and butter stuff done while the creatives are flexing their ingenuity muscles on the other side of things, Reason could be a much better DAW in fairly short order. not every small feature needs to show off how brilliant the devs are.

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Boombastix
Posts: 1673
Joined: 18 May 2018
Location: Bay Area, CA

Post 24 Aug 2020

guitfnky wrote:
24 Aug 2020
I suspect it’s not that they’re not listening. it’s just that they’re so hell bent on innovation that they often don’t add features unless they can do so in a clever way.

it’s simultaneously one of the coolest AND most frustrating things about Reason updates: they seem to put the majority of their effort on being innovative and thinking outside of the box (which can be great)—but they do so at the expense of the basics. I obviously don’t know any of this is true with certainty, but it seems like if they’d just take a more balanced approach and get some of the bread and butter stuff done while the creatives are flexing their ingenuity muscles on the other side of things, Reason could be a much better DAW in fairly short order. not every small feature needs to show off how brilliant the devs are.
From what I can see is that the emphasize easy of use (read: noob friendly), but often seem to tread on the wrong side where features become watered down to the point the added value is quite diminished.

They could do a better job in making things noob + advanced user friendly. Maybe Scenic is a step in that direction, easy one page and then one for advanced setting. Not having RRP midi out was clearly way too watered down as a vital RRP function was lost, and they got a big backlash for it.

We still don't know the reason for omitting VST midi out. Sloppy specification from prod mgt, lack of time, business strategy? Whatever it is they do not understand the power of midi VST and how they could be combined with RE's and Players drawing more interest and usage of the RRP. It is something the NEED to do if the ever plan to sell REs and loops from inside the RRP, like Arturia, Roland, Synthmaster, Loopmaster, iPhone/Android apps, etc... Cuz if nobody uses it, then nobody shops.

I believe the first who implements a "perfect VST host (layering, FX, Midi routing) and implements a shop in the plugin will make a killing in the market (provided they have good content to sell).
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Creativemind
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Location: Stoke-On-Trent, England, UK

Post 12 Sep 2020

Electric-Metal wrote:
14 Jul 2020
This never ending "they don't listen blah...." is really tiresome, to say the least.
I'd vote that waiting 19 yrs to add muting midi notes and still waiting for joining notes is more tiresome.
:reason:

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Creativemind
Posts: 3560
Joined: 17 Jan 2015
Location: Stoke-On-Trent, England, UK

Post 12 Sep 2020

aeox wrote:
14 Jul 2020
Most of the features they've added are from customer feedback. When they added those things, people freak out saying "give us what we've been asking for! I didn't want this, I don't need this!" It's perceptual.

Personally, I've never had this sense of entitlement for my feature requests. Though, I think we all go through that sadness when they come out with an update which has none of the features added that I "wanted".


To me it seems like Reason has become increasingly popular since I started using it in 2017. So I'm not worried about it :D
Which could be solved if they were more transparent and say gave us a feature request poll we could all vote on (which has been stated above is what Presonus do with Studio One) and then the top so many features get added. We would all know then why said features we're implemented and it'd be fair.

I've often wondered why this and that feature were added over others and people on here have said loads of people have asked for that when it seemed to me loads of other things had been asked for and some I'd never heard mentioned like that midi grid thing.
:reason:

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Creativemind
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Post 16 Sep 2020

guitfnky wrote:
24 Aug 2020
I suspect it’s not that they’re not listening. it’s just that they’re so hell bent on innovation that they often don’t add features unless they can do so in a clever way.
They didn't add clever automation curves. :lol:
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guitfnky
Posts: 2463
Joined: 19 Jan 2015

Post 16 Sep 2020

Creativemind wrote:
16 Sep 2020
guitfnky wrote:
24 Aug 2020
I suspect it’s not that they’re not listening. it’s just that they’re so hell bent on innovation that they often don’t add features unless they can do so in a clever way.
They didn't add clever automation curves. :lol:
:lol: they’re bound to let one slip through every now and again

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