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[resolved] All VSTs disappeared from Reason Studios account
Posted: 20 Feb 2021
by diminished
Where I once was able to download Europa VST, there is now nothing:
- europa.JPG (32.45 KiB) Viewed 3842 times
Did they simply remove it?
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by MrFigg
diminished wrote: ↑20 Feb 2021
Where I once was able to download Europa VST, there is now nothing:
europa.JPG
Did they simply remove it?
I had 4 VSTs in there which have disappeared!!! Europa included!!!
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by BRIGGS
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by MrFigg
Support contacted.
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by BRIGGS
MrFigg wrote: ↑20 Feb 2021
Support contacted.
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by MrFigg
BRIGGS wrote: ↑20 Feb 2021
MrFigg wrote: ↑20 Feb 2021
Support contacted.
Guess there’s no point in speculating.
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by BRIGGS
MrFigg wrote: ↑20 Feb 2021
Guess there’s no point in speculating.
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by arqui
All disappeared!!!
the titanic sinks
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by Billy+
That's unfortunate didn't we get that included for free with a major upgrade?
Still every single time I've used it it's crashed, so it's not a major loss apart from the principle, I don't know any other company that has removed a product from my account!
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by MrFigg
They’re probably going to give us Reason 12 rack VST for free as a gift to replace it .
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by diminished
Billy+ wrote: ↑20 Feb 2021
That's unfortunate didn't we get that included for free with a major upgrade?
some even bought it!
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by OldGoat
They don't make it easy to like them...
Regarding Europa: Search your emails (subject: "Your code", from: "prop")...
https://www.propellerheads.com/download ... -by-reason
- europaVST.PNG (691.73 KiB) Viewed 3729 times
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by Billy+
Billy+ wrote: ↑20 Feb 2021
That's unfortunate didn't we get that included for free with a major upgrade?
Well if you paid for it then I would agree that it's not acceptable, have you contacted support?
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by diminished
MrFigg wrote: ↑20 Feb 2021
Guess there’s no point in speculating.
speculating what?
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by diminished
Billy+ wrote: ↑20 Feb 2021
Billy+ wrote: ↑20 Feb 2021
That's unfortunate didn't we get that included for free with a major upgrade?
Well if you paid for it then I would agree that it's not acceptable, have you contacted support?
personally I didn't, but including it was one of the incentives to buy/upgrade your license at the time. that's still inacceptable if you ask me.
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by Billy+
Fair enough, I brought my upgrade for Reason and didn't actually try europa until it became a discontinued product and wasn't impressed by it at all as it just kept crashing. I was using it in Odesi as I couldn't / can't get RRP working. Still doesn't!
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by MrFigg
diminished wrote: ↑20 Feb 2021
MrFigg wrote: ↑20 Feb 2021
Guess there’s no point in speculating.
speculating what?
Speculating as to why they've disappeared. Could be a million reasons. That's why I contacted support. Hopefully get an explanation
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by diminished
OldGoat wrote: ↑20 Feb 2021
They don't make it easy to like them...
Regarding Europa: Search your emails (subject: "Your code", from: "prop")...
thanks for the link to the europa download page, but the thing is, europa vst needs a key and the key disappeared as well
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by diminished
MrFigg wrote: ↑20 Feb 2021
Speculating as to why they've disappeared. Could be a million reasons. That's why I contacted support. Hopefully get an explanation
oh okay I thought you came to a conclusion, hence there'd be no need to speculate
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by MrFigg
diminished wrote: ↑20 Feb 2021
MrFigg wrote: ↑20 Feb 2021
Speculating as to why they've disappeared. Could be a million reasons. That's why I contacted support. Hopefully get an explanation
oh okay I thought you came to a conclusion, hence there'd be no need to speculate
I did come the conclusion that if this is not an error then it is unacceptable.
All VSTs seem to be gone from the Shop now so it may just be their system has taken all VSTs out of everything. I'm sure it'll get fixed if that's the case.
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by arnigretar
This is weird. At least no email or blog about it... yet?
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by arqui
Propellerhead is dead, long live Reason+.
if not a mistake, this is a look at the future of this company!
sad
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by joeyluck
How long has it been like this? I only had the free offerings, so I'm rarely on that tab.
Could this have changed a month ago when VSTs were removed from the shop?
I'm guessing it might just be a bug involving that, because otherwise the tab would be gone right?
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by MrFigg
joeyluck wrote: ↑20 Feb 2021
How long has it been like this? I only had the free offerings, so I'm rarely on that tab.
Could this have changed a month ago when VSTs were removed from the shop?
I'm guessing it might just be a bug involving that, because otherwise the tab would be gone right?
I looked a couple of days ago and they were there. I do agree with you that’s it’s probably just a bug related to VST removal from the Shop.
Re: Europa VST disappeared from account
Posted: 20 Feb 2021
by BRIGGS
