What's happened to JRR SHOP?

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Loque
Posts: 7866
Joined: 28 Dec 2015

Post 27 Jul 2020

What was going on with administration, communication and security on this site is the worst i every saw in a shop. Even a 14y old would have done a better job.
:reason: 11, Win10 64Bit.

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arqui
Posts: 290
Joined: 22 Jan 2015

Post 03 Aug 2020

all my purchases were blank, and now? site trash, to be able to re-enter my account I spent more than a week asking them to reset my password, and now my purchases have been deleted, this is fantastic !!!
     

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MrFigg
Posts: 5215
Joined: 20 Apr 2018

Post 04 Aug 2020

arqui wrote:
03 Aug 2020
all my purchases were blank, and now? site trash, to be able to re-enter my account I spent more than a week asking them to reset my password, and now my purchases have been deleted, this is fantastic !!!
They’re working on getting previous purchases to show and in the meantime have said that if you need any serial numbers to contact them. You can do that via messenger.
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User avatar
Loque
Posts: 7866
Joined: 28 Dec 2015

Post 04 Aug 2020

arqui wrote:
03 Aug 2020
all my purchases were blank, and now? site trash, to be able to re-enter my account I spent more than a week asking them to reset my password, and now my purchases have been deleted, this is fantastic !!!
I got only error messages, after i need to reset my password. Seriously, i lost a lot of faith in that shop. I am still not 100% sure, who is currently "managing" the shop...
:reason: 11, Win10 64Bit.

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Loque
Posts: 7866
Joined: 28 Dec 2015

Post 04 Aug 2020

I got a reply from them, that it will take several weeks until all old orders are restored...

Nuf said.
:reason: 11, Win10 64Bit.

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arqui
Posts: 290
Joined: 22 Jan 2015

Post 04 Aug 2020

MrFigg wrote:
04 Aug 2020
arqui wrote:
03 Aug 2020
all my purchases were blank, and now? site trash, to be able to re-enter my account I spent more than a week asking them to reset my password, and now my purchases have been deleted, this is fantastic !!!
They’re working on getting previous purchases to show and in the meantime have said that if you need any serial numbers to contact them. You can do that via messenger.
Thanks friend! you always helping, thumbs up
     

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avasopht
Posts: 2089
Joined: 16 Jan 2015

Post 04 Aug 2020

Ohhh ... Just realised I've purchased from their shop ...


Errm ... Probably used one of my old generic passwords ... Methinks I need to audit my old accounts ...
---

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Loque
Posts: 7866
Joined: 28 Dec 2015

Post 04 Aug 2020

:reason: 11, Win10 64Bit.

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bxbrkrz
Posts: 1884
Joined: 17 Jan 2015

Post 04 Aug 2020

Not sure if this thread is about helping people back in the JRR Shop, or stay away from it.

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MrFigg
Posts: 5215
Joined: 20 Apr 2018

Post 04 Aug 2020

Prices are screwed up too sitewide.
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MrFigg
Posts: 5215
Joined: 20 Apr 2018

Post 05 Aug 2020

Could you find anywhere which exclusions apply with the NewPassword 20% off code? I tried applying the code on a few things just to see and it's not working on anything.
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DaveyG
Posts: 540
Joined: 03 May 2020

Post 05 Aug 2020

MrFigg wrote:
05 Aug 2020
Could you find anywhere which exclusions apply with the NewPassword 20% off code? I tried applying the code on a few things just to see and it's not working on anything.
I haven't tried it but I did note that all of the Studio One upgrades and packages are excluded from the usual discounts. I think Presonus have been pressurising retailers to not discount it. There were a few web shops on release day who briefly had discounts and then suddenly they did not. Such price fixing is not allowed in the EU, as Roland and Korg recently found out to the tune of 5.5 million GBP.

Interesting to note that most of the damage was done to JRR's back office during the recovery attempts rather than the initial crash. That is more common than you might think. Companies rarely test their recovery procedures and when they need it for real there is no-one properly experienced in the process. All too easy to overlook the little changes/additions that have been made since the backup routine was established.

Steedus
Posts: 379
Joined: 31 Aug 2015
Location: Melbourne, AU

Post 05 Aug 2020

Might risk it and grab Soundtoys Radiator. The code didn’t work but didn’t expect it to as it’s already discounted. Though the FORUM code still works. :thumbs_up:

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MrFigg
Posts: 5215
Joined: 20 Apr 2018

Post 05 Aug 2020

Steedus wrote:
05 Aug 2020
Might risk it and grab Soundtoys Radiator. The code didn’t work but didn’t expect it to as it’s already discounted. Though the FORUM code still works. :thumbs_up:
Try the Group code...might get it $1 even cheaper than Forum.
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Steedus
Posts: 379
Joined: 31 Aug 2015
Location: Melbourne, AU

Post 05 Aug 2020

^ nah group didn’t work for me.

Shit the plot thickens.. (or their rollback is giving out old serials) either way not good.

From the Soundtoys thread:
LarsK wrote:
05 Aug 2020
Beware: I just purchased Radiator, but received a serial number, that had already been used. I've email JRR, let's see how long it takes to fix.

User avatar
Loque
Posts: 7866
Joined: 28 Dec 2015

Post 05 Aug 2020

Steedus wrote:
05 Aug 2020
From the Soundtoys thread:
LarsK wrote:
05 Aug 2020
Beware: I just purchased Radiator, but received a serial number, that had already been used. I've email JRR, let's see how long it takes to fix.
:shock: :o :!: :?:
:reason: 11, Win10 64Bit.

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LarsK
Posts: 68
Joined: 20 Jun 2015

Post 05 Aug 2020

Received a new license no. 30 minutes ago from support, which worked just fine.

Steedus
Posts: 379
Joined: 31 Aug 2015
Location: Melbourne, AU

Post 05 Aug 2020

^ Awesome, good to hear. Like I said in my other post, it's probably due to their old backup sending out old serials or something. I'll but it from there too later today I think.

DaveyG
Posts: 540
Joined: 03 May 2020

Post 06 Aug 2020

Now here's an interesting thing. If the product you want to buy does not allow coupons when you put it in the basket, send JRR a message and you might get the discount that they want to give you but are "not allowed to" by the supplier.

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MrFigg
Posts: 5215
Joined: 20 Apr 2018

Post 06 Aug 2020

DaveyG wrote:
06 Aug 2020
Now here's an interesting thing. If the product you want to buy does not allow coupons when you put it in the basket, send JRR a message and you might get the discount that they want to give you but are "not allowed to" by the supplier.
Reason Suite $160? Maybe?
Still not interested:)
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Steedus
Posts: 379
Joined: 31 Aug 2015
Location: Melbourne, AU

Post 06 Aug 2020

Bought Radiator from JRR, and the NewPassword code did work in the end (I wasn't logged in previously :redface: )

Got the code straight away and it worked, all good.

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hurricane
Posts: 1459
Joined: 14 Oct 2017

Post 06 Aug 2020

Steedus wrote:
06 Aug 2020
Bought Radiator from JRR, and the NewPassword code did work in the end (I wasn't logged in previously :redface: )

Got the code straight away and it worked, all good.
Yeah, you have to be logged in for the code to work. Figured that out after 20 long stupid minutes.

Now, what to get.... :?:
https://soundcloud.com/hurricane-music | https://soundcloud.com/hurricaneaudiolab
Mac mini | Logic Pro X | Reason 10.4 | DX7 | DX7s | TX7 | CZ-1 | JP-8080 | Virus Classic | Roland XP-80/XP-30/RD-700/D2/TR-09 | microKorg I 03R/W | SL990 PRO

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MrFigg
Posts: 5215
Joined: 20 Apr 2018

Post 06 Aug 2020

hurricane wrote:
06 Aug 2020
Steedus wrote:
06 Aug 2020
Bought Radiator from JRR, and the NewPassword code did work in the end (I wasn't logged in previously :redface: )

Got the code straight away and it worked, all good.
Yeah, you have to be logged in for the code to work. Figured that out after 20 long stupid minutes.

Now, what to get.... :?:
Well yesterday Suite was $199 but they must have wised up because today it’s $229
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hurricane
Posts: 1459
Joined: 14 Oct 2017

Post 06 Aug 2020

Never gonna buy R11 no matter what.

PSP E27 for $23 instead.
Or complete my Waves API collection.
https://soundcloud.com/hurricane-music | https://soundcloud.com/hurricaneaudiolab
Mac mini | Logic Pro X | Reason 10.4 | DX7 | DX7s | TX7 | CZ-1 | JP-8080 | Virus Classic | Roland XP-80/XP-30/RD-700/D2/TR-09 | microKorg I 03R/W | SL990 PRO

User avatar
MrFigg
Posts: 5215
Joined: 20 Apr 2018

Post 06 Aug 2020

hurricane wrote:
06 Aug 2020
Never gonna buy R11 no matter what.

PSP E27 for $23 instead.
Or complete my Waves API collection.
Looked at the AmpliTube Max crossgrade. $80. Myyyäääääjjjjjaaaaaäääää. Hmmmm. Nah
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