What's happened to JRR SHOP?

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danc
Posts: 497
Joined: 14 Oct 2016

Post 09 Jul 2020

A few days ago JRR SHOP website (www.jrrshop.com) ceased to exist.

Is this a local problem for me (???) or ... have they stopped trading?
A shame if they have as I did like to buy from them.
Creating, producing and mastering music in Reason 11 and Studio One 5 (WIndows).


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MrFigg
Posts: 4767
Joined: 20 Apr 2018

Post 09 Jul 2020

danc wrote:
09 Jul 2020
A few days ago JRR SHOP website (www.jrrshop.com) ceased to exist.

Is this a local problem for me (???) or ... have they stopped trading?
A shame if they have as I did like to buy from them.
Down for maintenance.
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madmacman
Posts: 565
Joined: 18 Jan 2015

Post 09 Jul 2020

It was down shortly after release of Studio One 5 (Updates we’re cheaper than at Presonus shop). Looks like a DDoS attack by StudioOne users :lol:


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MrFigg
Posts: 4767
Joined: 20 Apr 2018

Post 10 Jul 2020

PhutureD wrote:
10 Jul 2020
Looks like they have moved to ebay https://www.ebay.com/str/jrrshop?_sop=15&_dmd=1&rt=nc
They’ve always had a page on eBay.
丰2ॐ

DaveyG
Posts: 491
Joined: 03 May 2020

Post 10 Jul 2020

I'm wondering if they've gone under

Steedus
Posts: 363
Joined: 31 Aug 2015

Post 10 Jul 2020

Not looking good. Still down, and in fact doesn't even say it's down for maintenance, just a big fat "This site can’t be reached" error. Nothing addressing it on their social channels either.

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Loque
Posts: 7574
Joined: 28 Dec 2015

Post 11 Jul 2020

Probably hacked. WannaCry or something like this. Just guessing...
:reason: 11, Win10 64Bit.

DaveyG
Posts: 491
Joined: 03 May 2020

Post 11 Jul 2020

Loque wrote:
11 Jul 2020
Probably hacked. WannaCry or something like this. Just guessing...
You'd think they would have said something on Facebook or Twitter but the most recent posts on there are from the 5th. Maybe the crazy rush for Studio One upgrades blew a fuse (Presonus' own website struggled for a couple of days).

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LarsK
Posts: 67
Joined: 20 Jun 2015

Post 11 Jul 2020

DaveyG wrote:
11 Jul 2020
Loque wrote:
11 Jul 2020
Probably hacked. WannaCry or something like this. Just guessing...
You'd think they would have said something on Facebook or Twitter but the most recent posts on there are from the 5th. Maybe the crazy rush for Studio One upgrades blew a fuse (Presonus' own website struggled for a couple of days).
Uncle E is JRR.
https://www.kvraudio.com/forum/viewtopi ... 9#p7827859

NDKay
Posts: 279
Joined: 04 Jul 2018
Location: Suite 11

Post 11 Jul 2020

Why doesn´t he give some information ?

Like how long it is "planned(?)" to be down ? Or a cause ( even a marketing-idiom one)?

Thats kinda strange, i hope they have not "other" problems going on.
This is a SmartAss. Really nothing more than that !

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MrFigg
Posts: 4767
Joined: 20 Apr 2018

Post 11 Jul 2020

I’ve got stuff on my account that I don’t have downloaded to my PC.
A taste of what it’ll be like the day Props go down.
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EdwardKiy
Posts: 296
Joined: 02 Oct 2019

Post 11 Jul 2020

MrFigg wrote:
11 Jul 2020
A taste of what it’ll be like the day Props go down.
NEVER! :)) I'm banking on their success. As much as I want them to forget about the RRP nonsense and just do the DAW, their marketing strategy is divine.

danc
Posts: 497
Joined: 14 Oct 2016

Post 13 Jul 2020

A week is a very LOOONNNGGG "Down for maintenance".

More like "Gone Bust".


MrFigg wrote:
09 Jul 2020
danc wrote:
09 Jul 2020
A few days ago JRR SHOP website (www.jrrshop.com) ceased to exist.

Is this a local problem for me (???) or ... have they stopped trading?
A shame if they have as I did like to buy from them.
Down for maintenance.
Creating, producing and mastering music in Reason 11 and Studio One 5 (WIndows).


DaveyG
Posts: 491
Joined: 03 May 2020

Post 13 Jul 2020

On the KVR forum the chap said yesterday "I'll know more tomorrow". So it sounds like they either don't know what has happened to the site or they are discovering that their backups and/or emergency recovery plan are not quite what they thought. It could be as simple as the web server going down and the backups not restoring properly. Interesting, in an expensive way. :thumbs_down:

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avasopht
Posts: 2064
Joined: 16 Jan 2015

Post 13 Jul 2020

DDoS is so 2009, everyone should be using Cloud Flare
---

Ulpu
Posts: 185
Joined: 17 Mar 2020

Post 15 Jul 2020

Any news what's going on there? It still seemed to be out of work...
Hope the credit card details aren't compromised :shock:

danc
Posts: 497
Joined: 14 Oct 2016

Post 15 Jul 2020

Ulpu wrote:
15 Jul 2020
Any news what's going on there? It still seemed to be out of work...
Hope the credit card details aren't compromised :shock:
Without sounding like a conspiracy theorist... if it was just a simple 'down for maintenance' situation, they would be a lot clearer (up front and open) on Facebook and forums (like KVR etc.)

The fact that they are staying tight lipped smells of serious problems.

OR... maybe they've just had enough and are now sitting on a beach enjoying their hard earned wealth! And if so... fair play! Just say 'Thanks and goodbye' on your way to the airport.
Creating, producing and mastering music in Reason 11 and Studio One 5 (WIndows).


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joeyluck
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Posts: 7168
Joined: 15 Jan 2015

Post 15 Jul 2020

Has anybody actually contacted them on Facebook?

It doesn't look like they just ghosted without a trace. Their homepage says:

"JRR Shop is down for maintenance. Please contact us through Facebook for customer support or to place orders."

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Loque
Posts: 7574
Joined: 28 Dec 2015

Post 15 Jul 2020

joeyluck wrote:
15 Jul 2020
Has anybody actually contacted them on Facebook?

It doesn't look like they just ghosted without a trace. Their homepage says:

"JRR Shop is down for maintenance. Please contact us through Facebook for customer support or to place orders."
Right before this message came up, i saw some weird database trace... Looks like some heavy work is going on.
:reason: 11, Win10 64Bit.

NDKay
Posts: 279
Joined: 04 Jul 2018
Location: Suite 11

Post 15 Jul 2020

This is a quote from the KVR Thread posted above by LarsK

--------------------------
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Uncle E
KVRAF
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11839 posts since 22 Nov, 2000 from Southern California

Post Sun Jul 12, 2020 2:06 am

sqigls wrote: ↑
Sun Jul 12, 2020 1:22 am
JRR Shop website has been broken for at least a day now.
Anyone know what's going on?


I apologize. If there's anything you need, please PM me. Also, if there was ever a product you were interested in that we're not allowed to discount on our website, now is the time to get it.


------------------------------

Am i the only one to whom this sounds not "that" good ? :?
This is a SmartAss. Really nothing more than that !

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Loque
Posts: 7574
Joined: 28 Dec 2015

Post 15 Jul 2020

NDKay wrote:
15 Jul 2020
This is a quote from the KVR Thread posted above by LarsK

--------------------------
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Uncle E
KVRAF
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11839 posts since 22 Nov, 2000 from Southern California

Post Sun Jul 12, 2020 2:06 am

sqigls wrote: ↑
Sun Jul 12, 2020 1:22 am
JRR Shop website has been broken for at least a day now.
Anyone know what's going on?


I apologize. If there's anything you need, please PM me. Also, if there was ever a product you were interested in that we're not allowed to discount on our website, now is the time to get it.


------------------------------

Am i the only one to whom this sounds not "that" good ? :?
That is weird... And sounds illegal...
:reason: 11, Win10 64Bit.

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joeyluck
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Post 16 Jul 2020

Loque wrote:
15 Jul 2020
NDKay wrote:
15 Jul 2020
This is a quote from the KVR Thread posted above by LarsK

--------------------------
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Uncle E
KVRAF
Contact Uncle E
11839 posts since 22 Nov, 2000 from Southern California

Post Sun Jul 12, 2020 2:06 am

sqigls wrote: ↑
Sun Jul 12, 2020 1:22 am
JRR Shop website has been broken for at least a day now.
Anyone know what's going on?


I apologize. If there's anything you need, please PM me. Also, if there was ever a product you were interested in that we're not allowed to discount on our website, now is the time to get it.


------------------------------

Am i the only one to whom this sounds not "that" good ? :?
That is weird... And sounds illegal...
I'm not sure what is going on here, but it makes me think...
It's certainly an interesting dynamic when a shop gets in trouble for advertising sale prices lower than a minimum agreed sale price (that's why sometimes you see things like "call us for the price"). And meanwhile Korg and Roland are fined recently for price-fixing...

Ulpu
Posts: 185
Joined: 17 Mar 2020

Post 16 Jul 2020

Private messages for “better” prices sounds... well it sounds just like a scam if the person would be total stranger. In this situation it still sounds “wrong” or strange at least.

I wonder how they’ll handle the payments if their shop is down and people “buy” stuff via private messages :?

DaveyG
Posts: 491
Joined: 03 May 2020

Post 16 Jul 2020

Ulpu wrote:
16 Jul 2020
Private messages for “better” prices sounds... well it sounds just like a scam if the person would be total stranger. In this situation it still sounds “wrong” or strange at least.

I wonder how they’ll handle the payments if their shop is down and people “buy” stuff via private messages :?
"If you're still not happy with the price, come and see me out back, after the boss has gone".... <wink>

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