Problem with Arturia Activation

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16BitBear
Posts: 247
Joined: 21 May 2016
Location: Arizona

20 Oct 2017

I have the entire V Collection installed and activated via the Arturia Center. Everything shows up and works perfectly in all DAW's except for Reason.

I see the plugins in the browser and add it to the Rack. I get the message that it is not activated. I click the Activate button, Center opens, nothing happens, but then it is working. But if I close the VST window and re-open it, I get the same 'not activated' message. Anyone else having this issue and a fix for this annoying behavior?

Also, I can not get screenshots for any of the Arturia instruments. I get nothing but white. I don't have this problem with any other VST's currently in Reason.

Thanks.

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Libraquaricorn
Posts: 345
Joined: 15 Jan 2015

20 Oct 2017

Strange... I have the V collection too...Worked like a charm from the start. Vst folder issue? Have you rebooted the system after installing the collection?

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16BitBear
Posts: 247
Joined: 21 May 2016
Location: Arizona

21 Oct 2017

Libraquaricorn wrote:
20 Oct 2017
Strange... I have the V collection too...Worked like a charm from the start. Vst folder issue? Have you rebooted the system after installing the collection?
I worked with Arturia support and finally got it fixed. I had purchased one of the products independent of the collection, then a couple more, then upgraded to V Collection IV and finally V Collection V. Apparently that process wonkered the activations. They reset my systems on their end, I deleted all activations from my end, and then I reactivated only the V Collection V alone. That has done the trick.

Do you have a solution for the screenshots issue? I just get a white blank space, nothing else. Is there a way to manually create a screenshot and drop it into the correct location on my system?

Thanks.

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Libraquaricorn
Posts: 345
Joined: 15 Jan 2015

21 Oct 2017

DJBuddhaBear wrote:
21 Oct 2017
Libraquaricorn wrote:
20 Oct 2017
Strange... I have the V collection too...Worked like a charm from the start. Vst folder issue? Have you rebooted the system after installing the collection?
I worked with Arturia support and finally got it fixed. I had purchased one of the products independent of the collection, then a couple more, then upgraded to V Collection IV and finally V Collection V. Apparently that process wonkered the activations. They reset my systems on their end, I deleted all activations from my end, and then I reactivated only the V Collection V alone. That has done the trick.

Do you have a solution for the screenshots issue? I just get a white blank space, nothing else. Is there a way to manually create a screenshot and drop it into the correct location on my system?

Thanks.
I'm glad they sorted it out for you :thumbs_up:

Screenshots? Use the screenshot icon on top of the vst window to create an icon.for any given vst. If that dpes not work I'm afraid I do not know any other ways...

User avatar
16BitBear
Posts: 247
Joined: 21 May 2016
Location: Arizona

22 Oct 2017

Libraquaricorn wrote:
21 Oct 2017
DJBuddhaBear wrote:
21 Oct 2017


I worked with Arturia support and finally got it fixed. I had purchased one of the products independent of the collection, then a couple more, then upgraded to V Collection IV and finally V Collection V. Apparently that process wonkered the activations. They reset my systems on their end, I deleted all activations from my end, and then I reactivated only the V Collection V alone. That has done the trick.

Do you have a solution for the screenshots issue? I just get a white blank space, nothing else. Is there a way to manually create a screenshot and drop it into the correct location on my system?

Thanks.
I'm glad they sorted it out for you :thumbs_up:

Screenshots? Use the screenshot icon on top of the vst window to create an icon.for any given vst. If that dpes not work I'm afraid I do not know any other ways...
Yeah, the standard approach is not working. The screenshot icon won't work right now with the Arturia plugins.

Pi5cEan
Posts: 15
Joined: 10 Dec 2016

29 Oct 2017

Inevitably there would be a file somewhere, maybe in AppData or somewhere in Documents(pc)? If there is a rendering problem, you could just find the white blanks with the right naming, and replace those images with new ones you create. But I have no idea if you can manually access/replace those images. Good question, even beyond your current predicament.. I'd love to use customized versions of those screenshots!

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16BitBear
Posts: 247
Joined: 21 May 2016
Location: Arizona

29 Oct 2017

Arturia finally found the solution for me.

https://www.propellerheads.se/support/i ... -them-why/

I had my DPI set to 125 but once I changed it to 100, I could then take the screenshots. It doesn't affect all VST's but it did the Arturia Collection. Once I got them made, I just switched back to 125 which I prefer.

So that appears to be the solution for this, thankfully. :)

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