Reason Companion is not working.

[TheValueOfN]

TL;DR Reason Companion doesn't work on M1 Mac Studio (Sequoia 15.2) with Reason 13 (perpetual license)

Hey. I have just started using a Mac for the first time. I have paid for Reason 13 and installed it on my M1 Mac Studio (Sequoia 15.2). I've installed the Companion app but I can't install my Rack Extensions or ReFills. The progress bar will move as if it's installing but the number of MBs it says are being downloaded goes significantly above the amount that the app says the RE needs. Then it'll either stop and go back to zero and start again on a perpetual loop or it'll say, "Unpacking RE" but it'll just hang there without actually doing anything.
Somehow, I've managed to install 6 REs after many attempts but no more will install.

I had problems with Reason Companion on my Windows 11 laptop with Reason 12 so I used the website to download each individually. Now that it seems impossible to install my version of 12.7, that option has been taken away.

I'd rather stay on 12.7 but it seems that Reason Studios have made that impossible for me. I have 12.7 and 13 installed on my Windows 11 laptop.

I've searched for answers but this doesn't seem to be a problem for anyone else.

[joeyluck]

I've never had these issues with Companion and haven't heard of these particular issues. I would reach out to support.

As far as Reason versions to install, you can download the latest version you have access to via Companion, but if you want other versions, you can access those from your account on the site (My Account > My Products > Applications). You can also access downloads for all of the separate updates when you are logged in: https://www.reasonstudios.com/en/reason/updates