Rack Extension License Download Failed

[MrFigg]

Tried to open Reason and got this. Anyone else?

[MrFigg]

Ok...still not working. When I open Reason I get the dialogue box which says Rack Extension License Missing and the option to Download License or Run without REs. I select download license and get the dialogue box attached as screenshot above. "Rack Extension license download failed"
REs which I had previously installed show in Reason as their license data is already on my pc but anything downloaded from Companion will not show because of the update error.
I have now cleared the RE and downloads folders.
I have reinstalled both R12 and Companion latest builds.
I am experiencing the issue on both my pc and my laptop.
Anybody else with this issue or any ideas?
Thanks

[miyaru]

I have no idea, but it starts normal for me in Reason 12 on Win10.

Have you got a virusscanner or software running? These can cause trouble is my experience........

Other whise I would not know what it could be, sorry my friend!

[MrFigg]

I have no idea, but it starts normal for me in Reason 12 on Win10.

Have you got a virusscanner or software running? These can cause trouble is my experience........

Other whise I would not know what it could be, sorry my friend!

Thanks man. No, no virus scanner.

[VIVIsect]

Yeah, I'm having the same issue. Tried downloading the Arkana Granular Synth demo and got the same error. Came here to check if it was just me heh.

[artotaku]

Same. Opened a ticket with ReasonStudios. Since I see that others have this issue as well I think it´s a server side issue/connectivity.

[ekss]

Same here, filed a bug report earlier today.

[MrFigg]

That’s great. Thanks. I mean it’s not great but it’s great that it’s not just me. I also opened a ticket. It’ll probably get fixed tomorrow. Thanks again

[Billy+]

Is this in the current R13.02....

[VIVIsect]

Is this in the current R13.02....

Yes (see my screenshot).

[MrFigg]

And 12 (see my screenshot).

[artotaku]

Issue seems to be solved (at least for me).

[Billy+]

was this after a purchase or just started happening for no reason?

[MrFigg]

Was a server process update which didn’t work as expected.