(Resolved) Forbidden (403) CSRF verification failed. Request aborted.

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student9v
Posts: 55
Joined: 29 Sep 2018

Post 04 Dec 2021

Registration error.

This is clearly not a problem with my serial, or computer - I checked it from different computers, even the old serial numbers.

403.png
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Last edited by student9v on 06 Dec 2021, edited 3 times in total.

outdatedstandard
Posts: 53
Joined: 04 Dec 2019

Post 04 Dec 2021

I confirm that registration of products - both new and old - is not possible, error.

noreg.gif
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josld
Posts: 3
Joined: 04 Dec 2021

Post 04 Dec 2021

I am getting 405 Forbidden and some CSRF issue when trying to update my password.

I logged in using social media and that option is not available when trying to login on the app. Since I can't update password I am now locked out of the entire app!
Screenshot 2021-12-04 at 14.54.41.png
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josld
Posts: 3
Joined: 04 Dec 2021

Post 04 Dec 2021

I too am experiencing this issue and have filled a support ticket about it

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Billy+
Posts: 3417
Joined: 09 Dec 2016

Post 04 Dec 2021

What browser are you using?
Are you running behind a proxy or vpn?
Did you go to the site via a 3rd part link?
Have you modified your browser in some way?
VST 2.4 MIDI It's definitely on the list of todos
Using Reason since version 1 is R11 going to be my final version :shock:

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josld
Posts: 3
Joined: 04 Dec 2021

Post 04 Dec 2021

I've now tried using three different browser including Chrome, Safari and Firefox and without any plugins. This error persists. It's something to do with the backend off the site is my guess as searching results for the string returns Django, a web framework, related items. This error has persisted all day thus far and I've contacted support and created a ticket. In my case it has rendered the app completely useless since I am not allowed to set a password (I signed up using Facebook)!

student9v
Posts: 55
Joined: 29 Sep 2018

Post 04 Dec 2021

Billy+ wrote:
04 Dec 2021
What browser are you using?
Are you running behind a proxy or vpn?
Did you go to the site via a 3rd part link?
Have you modified your browser in some way?
I tried from home with IE and Google Chrome, Windows 10. I tried from android phone. I tried from a work computer with IE and Google Chrome, Windows 7. They are different providers, different computers, different networks. No, I have regular browsers.

Same error when trying to register Reason upgrade. It is very strange. Have you tried registering for example Recycle?

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nickb523
RE Developer
Posts: 415
Joined: 23 Jan 2017
Location: Fife, Scotland

Post 04 Dec 2021

student9v wrote:
04 Dec 2021
Same error when trying to register Reason upgrade. It is very strange. Have you tried registering for example Recycle?
I just checked and it definitely doesn't work. Give support a shout and they should be able to sort it out for you - https://help.reasonstudios.com/hc/en-us/requests/new

student9v
Posts: 55
Joined: 29 Sep 2018

Post 04 Dec 2021

nickb523 wrote:
04 Dec 2021
student9v wrote:
04 Dec 2021
Same error when trying to register Reason upgrade. It is very strange. Have you tried registering for example Recycle?
I just checked and it definitely doesn't work. Give support a shout and they should be able to sort it out for you - https://help.reasonstudios.com/hc/en-us/requests/new
Thanks!

My last request for problems with Reason has been open for 3 months and no response. I wanted to make sure that the problem was not just me alone. I'll get a quicker response here than in support.

outdatedstandard
Posts: 53
Joined: 04 Dec 2019

Post 04 Dec 2021

doesn't work also

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challism
Moderator
Posts: 3429
Joined: 17 Jan 2015
Location: Fanboy Shill

Post 04 Dec 2021

Something definitely seems to have changed on the RS side of things. I'm sure they will get it sorted out soon. Sorry you guys are all having trouble.
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robotgard
Posts: 146
Joined: 08 Sep 2018

Post 05 Dec 2021

Yes, there is a problem. Apparently, it was broken after changing the reward system.

I tried it, there is still a problem. Either the support for RS is resting today, or they have a low qualification.

Kev78
Posts: 1
Joined: 05 Dec 2021

Post 05 Dec 2021

I'm having the same issue.
Just bought a reason+ subscription and getting 403 error when inputting my license number.
I reckon they've updated something on their backend service without testing it.
I created a ticket with them and got an auto response of we'll get back to you in two days.

Has anyone else got any update on this yet?

student9v
Posts: 55
Joined: 29 Sep 2018

Post 06 Dec 2021

Kev78 wrote:
05 Dec 2021
I'm having the same issue.
Just bought a reason+ subscription and getting 403 error when inputting my license number.
I reckon they've updated something on their backend service without testing it.
I created a ticket with them and got an auto response of we'll get back to you in two days.

Has anyone else got any update on this yet?
No, no one looked at my request, there is no answer, the problem has not been resolved. Support in RS is very poor, they may not respond to requests for months, and then silently close the request.

student9v
Posts: 55
Joined: 29 Sep 2018

Post 06 Dec 2021

I noticed by chance that the problem has been resolved. Check it out!

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moneykube
Posts: 2940
Joined: 15 Jan 2015

Post 06 Dec 2021

;likely a server issue. Quirks with the server happen quite often.
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