All RS Rack Extensions are now in the Rewards Shop

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moneykube
Posts: 2848
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Post 29 Oct 2021

EnochLight wrote:
29 Oct 2021
Maybe reach out to Jamespember via DM and see if he can help you?
I tried this.. .After some back and forth banter, Jamespember asked for snapshots and my user name, and he stated he was working with another colleague, looking into my question/case. He stated he would try to get back to me within a day. This happened Mon Oct 18. I again asked him if there was any word on my case a few days ago... it is now Friday Oct 29 with no response back on my issue. He HAS received my PM's and emails>>>Jamespember seems to have disappeared off the face of the planet. :exclamation:
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Loque
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Post 29 Oct 2021

moneykube wrote:
29 Oct 2021
EnochLight wrote:
29 Oct 2021
Maybe reach out to Jamespember via DM and see if he can help you?
I tried this.. .After some back and forth banter, Jamespember asked for snapshots and my user name, and he stated he was working with another colleague, looking into my question/case. He stated he would try to get back to me within a day. This happened Mon Oct 18. I again asked him if there was any word on my case a few days ago... it is now Friday Oct 29 with no response back on my issue. He HAS received my PM's and emails>>>Jamespember seems to have disappeared off the face of the planet. :exclamation:
You are probably the only one sending him emails. It is really a shame, that he doesnt answer you :oops:
Reason12, Win10

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moneykube
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Post 29 Oct 2021

Loque wrote:
29 Oct 2021
You are probably the only one sending him emails. It is really a shame, that he doesnt answer you :oops:
Perhaps they have bigger fish to fry, with all hands on deck :question: :exclamation: :question:
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moneykube
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Post 29 Oct 2021

some songs while I wait :thumbs_up: (EDIT)
songs removed as they are considered spam by admin
Last edited by moneykube on 30 Oct 2021, edited 1 time in total.
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jamespember
Reason Studios
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Post 30 Oct 2021

moneykube wrote:
29 Oct 2021
EnochLight wrote:
29 Oct 2021
Maybe reach out to Jamespember via DM and see if he can help you?
I tried this.. .After some back and forth banter, Jamespember asked for snapshots and my user name, and he stated he was working with another colleague, looking into my question/case. He stated he would try to get back to me within a day. This happened Mon Oct 18. I again asked him if there was any word on my case a few days ago... it is now Friday Oct 29 with no response back on my issue. He HAS received my PM's and emails>>>Jamespember seems to have disappeared off the face of the planet. :exclamation:
I'm very much on this planet, just been a busy few weeks. Finally got to the bottom of this, check your DMs.

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moneykube
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Post 30 Oct 2021

jamespember wrote:
30 Oct 2021
I'm very much on this planet, just been a busy few weeks. Finally got to the bottom of this, check your DMs.
thanks for your reply. :thumbs_up: .. glad you didn't travel into space on the amazon rocket :lol:
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moneykube
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Post 30 Oct 2021

jamespember I just noticed ,as others have mentioned, reward vouchers are not taken from the older rewards points earned... they seem to be taken from the latest points earned... you would think that the points would be taken from purchase points about to expire and not from newer points... sent DM with snapshot of what occurred after purchasing respire. Feature request> please consider adding more devices/refills in the rewards store... I own most that are there... I think I am missing about 9, but own all the others> I am not interested in the few I have not already purchased> so unless more content is added I will lose the points I have, starting at the end of this month... which was where I thought the points would be subtracted from for the $75 voucher I got for respire.
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huggermugger
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Post 30 Oct 2021

moneykube wrote:
30 Oct 2021
jamespember I just noticed ,as others have mentioned, reward vouchers are not taken from the older rewards points earned... they seem to be taken from the latest points earned... you would think that the points would be taken from purchase points about to expire and not from newer points... sent DM with snapshot of what occurred after purchasing respire. Feature request> please consider adding more devices/refills in the rewards store... I own most that are there... I think I am missing about 9, but own all the others> I am not interested in the few I have not already purchased> so unless more content is added I will lose the points I have, starting at the end of this month... which was where I thought the points would be subtracted from for the $75 voucher I got for respire.
This applies to me too. Made a voucher on the day 3 points were to expire, showed 10 points left. A day or so later, it went down to 7 points. And I still show points about to expire at the end of Nov, the oldest points in my balance. I realize it's only 3 points, but that represents a $60 purchase, not insubstantial. Where are the voucher points being pulled from? Should be the oldest ones, no?

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moneykube
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Post 30 Oct 2021

huggermugger wrote:
30 Oct 2021
This applies to me too. Made a voucher on the day 3 points were to expire, showed 10 points left. A day or so later, it went down to 7 points. And I still show points about to expire at the end of Nov, the oldest points in my balance. I realize it's only 3 points, but that represents a $60 purchase, not insubstantial. Where are the voucher points being pulled from? Should be the oldest ones, no?
YES , jamespember stated to me in a message it should be the oldest., and if it isn't doing that it is something that must be fixed. I sent screenshots of transaction today... So he is now aware of the issue happening in some if not all accounts. There are a few bugs in the reward section they are aware of now. It will likely take some time to calculate the proper points for those affected imo... since >>>> as I said earlier... they have bigger fish to fry at the moment. Be patient, I believe they are working on this, and of course the reason 12 updates.
Screen Shot 2021-10-30 at 6.43.10 PM.png
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mjxl
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Post 31 Oct 2021

Does anyone know if using the 75 euro's voucher works on the Pattern Mutator, and Zoetrope? Since they are LESS than 75 euros.. :P
:reason: 11Suite + :re:
Patch Randomizer: topic - https://mjxl.net/remoter/
Complex-1 Community Refill: topic - https://mjxl.net/rsn/Complex-1%20Community%20ReFill.rfl

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nickb523
RE Developer
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Location: Fife, Scotland

Post 31 Oct 2021

mjxl wrote:
31 Oct 2021
Does anyone know if using the 75 euro's voucher works on the Pattern Mutator, and Zoetrope? Since they are LESS than 75 euros.. :P
Yup, with a €75 voucher you can totally grab a freebie! :)

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mjxl
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Post 31 Oct 2021

nickb523 wrote:
31 Oct 2021
Yup, with a €75 voucher you can totally grab a freebie! :)
Guess who's getting 2 \o /
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:reason: 11Suite + :re:
Patch Randomizer: topic - https://mjxl.net/remoter/
Complex-1 Community Refill: topic - https://mjxl.net/rsn/Complex-1%20Community%20ReFill.rfl

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nickb523
RE Developer
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Post 31 Oct 2021

mjxl wrote:
31 Oct 2021
Guess who's getting 2 \o /
Fill your boots and enjoy! :thumbup:

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huggermugger
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Joined: 16 Jul 2021

Post 06 Nov 2021

Still waiting for an explanation of why I lost 3 points after I redeemed a 100 point voucher on the last day those 3 points were valid. And I would really like to know if I'm going to lose more points on Nov 28 and Dec 29th. Where did the 100 points for the voucher get pulled from?
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crimsonwarlock
Posts: 31
Joined: 06 Nov 2021

Post 07 Nov 2021

huggermugger wrote:
06 Nov 2021
Still waiting for an explanation of why I lost 3 points after I redeemed a 100 point voucher on the last day those 3 points were valid.
I had the same problem, lost 2 valid points directly after redeeming 75 points. I got a reply from support that they are looking into the issue and have 'parked' my ticket on the issue.

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huggermugger
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Post 16 Nov 2021

Kudos to Reason Support. I contacted them on the weekend about this, and James wrote back yesterday. My case is 'on hold', and I'm looking forward to a response and a resolution.

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AttenuationHz
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Location: Back of the Rack-1

Post 16 Nov 2021

Try bringing the issue up on the day of the change literally an hour after the change and reporting it as an issue. No kudos at all it has taken more than 4 weeks to get to the point of recognising an issue and it will likely take another 4 weeks or more for the issue to be resolved.
It is not too much of an ask for people or things to be the best version of itself!

thyme12
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Post 19 Nov 2021

.
Last edited by thyme12 on 19 Nov 2021, edited 2 times in total.

thyme12
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Post 19 Nov 2021

.

thyme12
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Post 22 Nov 2021

outdatedstandard wrote:
29 Oct 2021
I just checked my balance. I noticed that 2 points disappeared for some unknown reason. It was 11 last week and now it is 9.
cannot reply to you this evening i want to purchase

client6
Posts: 67
Joined: 10 Jun 2020

Post 24 Nov 2021

Is there a way to delay the points from expiring if you have almost everything in the "Rewards Store" and have absolutely no use or interest in the remaining products?

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joeyluck
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Post 24 Nov 2021

client6 wrote:
24 Nov 2021
Is there a way to delay the points from expiring if you have almost everything in the "Rewards Store" and have absolutely no use or interest in the remaining products?
There is at least one player and one effect on the way mentioned in the latest roadmap update. https://www.reasonstudios.com/blog/road ... ct-officer
Not sure if either of those will be included with Reason, but if not, hopefully they are added to the rewards shop right away.

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huggermugger
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Post 28 Nov 2021

Just waiting for 3 more points to disappear along with the 3 that I lost the day after I redeemed 100.
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crimsonwarlock
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Joined: 06 Nov 2021

Post 28 Nov 2021

All my reward points have vanished, including the ones I earned this last week.

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huggermugger
Posts: 282
Joined: 16 Jul 2021

Post Yesterday

Yep, lost 3 more points, after redeeming 100 last month. At this rate I'll owe them money by the end of December.
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