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Companion only showing a blank window
Posted: 12 Jul 2021
by rorystorm
Hi, so I just opened Companion for the first time in a while and it's just showing a blank window.
Anyone else experienced this/have a fix?
I've raised a ticket with RS as well so I'll share the results if there are any.
Re: Companion only showing a blank window
Posted: 12 Jul 2021
by jamespember
rorystorm wrote: ↑12 Jul 2021
Hi, so I just opened Companion for the first time in a while and it's just showing a blank window.
Anyone else experienced this/have a fix?
I've raised a ticket with RS as well so I'll share the results if there are any.
Hmm what version are you running? Mac or Windows?
Re: Companion only showing a blank window
Posted: 12 Jul 2021
by gullum
rorystorm wrote: ↑12 Jul 2021
Hi, so I just opened Companion for the first time in a while and it's just showing a blank window.
Anyone else experienced this/have a fix?
I've raised a ticket with RS as well so I'll share the results if there are any.
I tried to close down Reason 12 + and got a black screen too on Mac os, it was like when I closed down Reason it became full screen only black and had no top bar so could not minimize, had to do gesture on trackpad to get it to show open apps then from there close it down
Re: Companion only showing a blank window
Posted: 12 Jul 2021
by jamespember
rorystorm wrote: ↑12 Jul 2021
Hi, so I just opened Companion for the first time in a while and it's just showing a blank window.
Anyone else experienced this/have a fix?
I've raised a ticket with RS as well so I'll share the results if there are any.
I have a feeling you may be stuck on an old version that isn't compatible. Try downloading the latest version of the Companion from reasonstudios.com/plus instead. Let me know if that works.
Re: Companion only showing a blank window
Posted: 12 Jul 2021
by rorystorm
jamespember wrote: ↑12 Jul 2021
rorystorm wrote: ↑12 Jul 2021
Hi, so I just opened Companion for the first time in a while and it's just showing a blank window.
Anyone else experienced this/have a fix?
I've raised a ticket with RS as well so I'll share the results if there are any.
Hmm what version are you running? Mac or Windows?
Windows 10 on a HP Envy. Starts with a dialog box saying its updating and installing, then Companion opens, there's a spinning orange circle, then a blank window. Hope that's helpful?
Re: Companion only showing a blank window
Posted: 12 Jul 2021
by rorystorm
jamespember wrote: ↑12 Jul 2021
rorystorm wrote: ↑12 Jul 2021
Hi, so I just opened Companion for the first time in a while and it's just showing a blank window.
Anyone else experienced this/have a fix?
I've raised a ticket with RS as well so I'll share the results if there are any.
I have a feeling you may be stuck on an old version that isn't compatible. Try downloading the latest version of the Companion from reasonstudios.com/plus instead. Let me know if that works.
Ok will do thanks. Was looking for that page last night and couldn't see it...
Oh and actual Reason itself is running fine
Re: Companion only showing a blank window
Posted: 13 Jul 2021
by jamespember
rorystorm wrote: ↑12 Jul 2021
jamespember wrote: ↑12 Jul 2021
Hmm what version are you running? Mac or Windows?
Windows 10 on a HP Envy. Starts with a dialog box saying its updating and installing, then Companion opens, there's a spinning orange circle, then a blank window. Hope that's helpful?
My guess is you are stuck on an older version of Companion. A new install from our website should work!
In the meantime, we'll try come up with a way to avoid this.
Re: Companion only showing a blank window
Posted: 13 Jul 2021
by rorystorm
Just installed a new version and its running fine, so thanks for your help!
Re: Companion only showing a blank window
Posted: 13 Jul 2021
by jamespember
rorystorm wrote: ↑13 Jul 2021
Just installed a new version and its running fine, so thanks for your help!
Great to hear!
Re: Companion only showing a blank window
Posted: 13 Jul 2021
by rorystorm
gullum wrote: ↑12 Jul 2021
rorystorm wrote: ↑12 Jul 2021
Hi, so I just opened Companion for the first time in a while and it's just showing a blank window.
Anyone else experienced this/have a fix?
I've raised a ticket with RS as well so I'll share the results if there are any.
Yup got a black screen when I tried to import an audio file.
I tried to close down Reason 12 + and got a black screen too on Mac os, it was like when I closed down Reason it became full screen only black and had no top bar so could not minimize, had to do gesture on trackpad to get it to show open apps then from there close it down