Error when upgrading to 11 - ideas?

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MathewClayton
Posts: 2
Joined: 28 Dec 2020

Post 28 Dec 2020

I am trying to upgrade to 11 from version 10.4.1d4. I have paid for it downloaded it repeatedly from the reason website and also downloaded it via BitTorrent but each time I get a message saying that The Unarchiver can't extract the .pkg from the zip file as the archive is incomplete. (see attached image)

I am using the latest version of Unarchiver and running Sierra Mac O/S.

Any ideas of what the problem could be?

thanks

Mathew

Image

visheshl
Posts: 404
Joined: 27 Sep 2019

Post 28 Dec 2020

yeah the torrent download is incomplete...you better off downloading directly for the website...but make sure that you can resume a stuck download...try googling which browser lest you resume the download...i downloaded using chrome but it did not get stuck so i was lucky in that sense...but sometimes chrome wont let yoy resume the download...

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Billy
Posts: 802
Joined: 09 Dec 2016

Post 28 Dec 2020

Unfortunately I think you already know the answer.

Not sure how to advise you anymore than that other than keep trying to download until successful.

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Billy
Posts: 802
Joined: 09 Dec 2016

Post 28 Dec 2020

I've just gone to rs site and it's down for me, that's not going to help.

MathewClayton
Posts: 2
Joined: 28 Dec 2020

Post 12 Jan 2021

Just in case anyone else faces this problem. I heard back from Reason, the answer was to unzip using Archive Utility and not use The Unarchiver. It works fine now.

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