Will there not be a Reason 12? Time for subscription?

[bxbrkrz]

I am a very happy Reason Studio 11 Suite customer. It was my smartest purchase since Reason 3.
I think I am not the only one. Once you realize you own nothing you can't hold in your hand (and even that), your blood pressure goes down a notch, and you stop 'medicating' yourselves. You stop worrying about things that do not exist right now. You stop seeing bad people from WWII inside Reason. You relax, you become more creative.

[moneykube]

I am a very happy Reason Studio 11 Suite customer. It was my smartest purchase since Reason 3.
I think I am not the only one. Once you realize you own nothing you can't hold in your hand (and even that), your blood pressure goes down a notch, and you stop 'medicating' yourselves. You stop worrying about things that do not exist right now. You stop seeing bad people from WWII inside Reason. You relax, you become more creative.

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curious... how much have YOU invested in the company?

[moneykube]

if you invested a lot... would you not expect some sort of support... like even a gesture of support about long time issues:?:
11 is fine... got 11 suit as well even though I owned 9 devices.... makes not one speck of difference to the question posed... support.... where?

[bxbrkrz]

I am a very happy Reason Studio 11 Suite customer. It was my smartest purchase since Reason 3.
I think I am not the only one. Once you realize you own nothing you can't hold in your hand (and even that), your blood pressure goes down a notch, and you stop 'medicating' yourselves. You stop worrying about things that do not exist right now. You stop seeing bad people from WWII inside Reason. You relax, you become more creative.

Screen Shot 2020-07-03 at 6.25.39 AM.png
curious... how much have YOU invested in the company?

Your question does not matter to my existence. Not anymore, to be honest. It used to be.
You invest in yourself. The way you do it is unique to you, and the billions of decisions you took through your life that made you who you are.

Your image is about being safe from a danger wanting to eat your brain. RS 11 Suite is not eating my brain. I am happy

[moneykube]

Screen Shot 2020-07-03 at 6.25.39 AM.png
curious... how much have YOU invested in the company?

Your question does not matter to my existence. Not anymore, to be honest. It used to be.
You invest in yourself. The way you do it is unique to you, and the billions of decisions you took through your life that made you who you are.

Your image is about being safe from a danger wanting to eat your brain. RS 11 Suite is not eating my brain. I am happy

naa... zombies following a narrative is the image... glad your happy though... I got no tickets removed... but think it is outrageous they would just remove them without a message... and if I run into issues with the MANY devices bought... I want to know where to go for support... not rocket science dude... it is a needed thing or do you think bugs are aok? and developers have no need to deal with any issues????? wow... got a bridge to sell u

[EnochLight]

You claim you’re not the only one, yet none of the bugs (that you haven’t mentioned here) don’t seem to be bugging many others. At least not enough to warrant fixing so badly. I’ve got a metric shit ton of things I’d like to see happen in Reason (DAW), but bugs are pretty rare for me - or at least not show stoppers.

But you keep doing you and rage post. I’m sure you’ll find someone.

[bxbrkrz]

Your question does not matter to my existence. Not anymore, to be honest. It used to be.
You invest in yourself. The way you do it is unique to you, and the billions of decisions you took through your life that made you who you are.

Your image is about being safe from a danger wanting to eat your brain. RS 11 Suite is not eating my brain. I am happy

naa... zombies following a narrative is the image... glad your happy though... I got no tickets removed... but think it is outrageous they would just remove them without a message... and if I run into issues with the MNANY devices bought... I want to know where to go for support... not rocket science dude

Actually it is thanks to dedicated people like yourself that I am very happy with RS 11 Suite.
I am too lazy to do what you do.
I don't like the stress.
When RS decides to move forward there will be no doubts that your pressure, among many other people of course, helped the Reason community.

[moneykube]

naa... zombies following a narrative is the image... glad your happy though... I got no tickets removed... but think it is outrageous they would just remove them without a message... and if I run into issues with the MNANY devices bought... I want to know where to go for support... not rocket science dude

Actually it is thanks to dedicated people like yourself that I am very happy with RS 11 Suite.
I am too lazy to do what you do.
I don't like the stress.
When RS decides to move forward there will be no doubts that your pressure, among many other people of course, helped the Reason community.

wow... ok sorry bro... thought you were trying to distract the focus of my thought... many apologies

[moneykube]

You claim you’re not the only one, yet none of the bugs (that you haven’t mentioned here) don’t seem to be bugging many others. At least not enough to warrant fixing so badly. I’ve got a metric shit ton of things I’d like to see happen in Reason (DAW), but bugs are pretty rare for me - or at least not show stoppers.

But you keep doing you and rage post. I’m sure you’ll find someone.

perhaps... I guess you missed all the tickets deleted... stated in viewtopic.php?f=4&t=7518362
seems so similar to the forum book burning no?

[moneykube]

soooo... the question is and has always been... WHERE DO U GET SUPPORT? simple

[NDKay]

Stefan (supersplaron) and Ryan do have that role—that's why you see them in a livestream every tuesday for example!

Who ?
( just joking and btw trying to make reach a point )
(( adding : i dont think that Supersplaron is the one to blame ))

adding another point for clarification: and i dont think ryan is to blame, too

Actually it is thanks to dedicated people like yourself that I am very happy with RS 11 Suite.
I am too lazy to do what you do.
I don't like the stress.
When RS decides to move forward there will be no doubts that your pressure, among many other people of course, helped the Reason community.

wow... ok sorry bro... thought you were trying to distract the focus of my thought... many apologies

"a monkey alone is weak, a whole horde of monkeys is strong!"
Unite !!!

[jam-s]

curious... how much have YOU invested in the company?

I did not know you could buy Reason Studios stock. So How could you invest in them? Or did you rather wanted to ask how much one has paid to the Propellerheads/Reason Studios over the years for software (services) that were offered to you?

[bxbrkrz]

Who ?
( just joking and btw trying to make reach a point )
(( adding : i dont think that Supersplaron is the one to blame ))

adding another point for clarification: and i dont think ryan is to blame, too

wow... ok sorry bro... thought you were trying to distract the focus of my thought... many apologies

"a monkey alone is weak, a whole horde of monkeys is strong!"
Unite !!!

You only need 12 monkeys.

[NDKay]

"a monkey alone is weak, a whole horde of monkeys is strong!"
Unite !!!

You only need 12 monkeys.

ok, with me we are free....ehmm.... i meant three !

[EnochLight]

perhaps... I guess you missed all the tickets deleted... stated in viewtopic.php?f=4&t=7518362
seems so similar to the forum book burning no?

Ah, thanks for the link - I didn't see that thread. To play Devil's Advocate, that thread (currently) has perhaps a dozen people with complaints, and the rest are chiming in with "that sucks" and/or flames. There are literally - not figuratively - tens of thousands of Reason users. #math Hopefully there will be an explanation offered to you guys, though.

seems so similar to the forum book burning no?

Again with the Godwins Law. That said, I don't know if I'd draw a comparison to the original PUF (Propellerhead User Forum, for those who are new here) being shut down to what you guys just experienced. Totally different, in fact. But the topic of the PUF shut down has already been talked to death here...

soooo... the question is and has always been... WHERE DO U GET SUPPORT? simple

Been using Reason for 20 years ( ) and I've only needed actual support maybe... twice? It's hard to remember. I haven't needed it in over a decade, anyway. I think the last time I used it was direct through their website, and involved an authorization/licensing issue. Can't speak to the current state of their support department, though (although from what I hear, it's not stellar).

Full disclosure: I have participated in almost every beta test for Reason since 2.0, and reporting bugs during beta testing is always handled through the beta test channels, so I don't include that.

[ab459]

Subscription it's completelly bummer, please do not need do it. Do not need to kill good program.

Not all here is earn by sound with studios, many users just hobbyist, for which ability to permanent license are principal, like kind of collecting. (As for me)
And pay every month for the air without feeling that it is mine, I will not.

[guitfnky]

I can understand being pissed off that a ticket has been closed without any explanation. even if the explanation is just “hey, doofus, you’re doing it wrong”, some kind of answer should always be given. user error is a real thing, but it’s no excuse for poor customer service.

I experienced something similar to what’s been described with an issue with Digital Performer recently, except they didn’t close the ticket, they just left it to sit there in a black hole and didn’t respond at all. I doubt I’ll ever buy another MOTU product again (but it wasn’t the first time; their customer service is consistently 2020-level dumpster-fire)—I get why people feel slighted and need to vent their frustration publicly, when aiming it at the RS customer service team is obviously not working.

that said, I’ve only had to engage with Props/RS support once, or maybe twice. it took a couple of days for them to get back to me, but they were pretty helpful. they SHOULD do better, 100%.

[bxbrkrz]

You only need 12 monkeys.

ok, with me we are free....ehmm.... i meant three !

3 monkeys on Orwell's Animal Farm.

[Proboscis]

3 monkeys on Orwell's Animal Farm.

Uh, what

Unless you're referring to the human characters, of which there are four.

[bxbrkrz]

3 monkeys on Orwell's Animal Farm.

Uh, what

Unless you're referring to the human characters, of which there are four.

The joke was in context of the evolution of the replies. You need to move back, back in time 12 monkeys style, to save the thread from a humorless pandemic.

[moneykube]

"a monkey alone is weak, a whole horde of monkeys is strong!"
Unite !!!

sounds like a plan....

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[diminished]

Right, I completely agree, it's not ideal and in time we'll phase the old versions out. We also tried to be super clear on what's included both on Plugin Boutique's page and /reason-lite/ on our website. Hard to control what's on youtube though, if you search for "Reason" you can of course still get Reason 5 or pre-VST support. The internet is what it is

Hi Mattias,

thanks for answering our questions.
Regarding the above, then why does PB advertise with a screenshot of Thor?
https://www.pluginboutique.com/ckeditor ... utique.png
With 11.3 there is absolutely no way to get Thor into Lite, unless it's not Lite that you are showing in that screenshot. I believe those have been provided by Reason Studios - honest mistake?

[EnochLight]

Regarding the above, then why does PB advertise with a screenshot of Thor?
https://www.pluginboutique.com/ckeditor ... utique.png
With 11.3 there is absolutely no way to get Thor into Lite, unless it's not Lite that you are showing in that screenshot. I believe those have been provided by Reason Studios - honest mistake?

I'm sure it's an honest mistake, as on that very same product page it is not listed as being included in the "Which devices are included?" list:

https://www.pluginboutique.com/articles/1613

[Proboscis]

EMAIL... social media... anywhere???????????... should not even be a question needed to be asked !!!!!~ COME on... pathetic... no company exists that does not respond to user issues and bugs I know of... but RS is exempt?.... wow... that is indeed insane... and highly illegal in every country I have dealt with

Out of genuine interest - can you make a reference to the part of the Terms of Service that mentions mandatory Support as part of the product we purchased ?

Now, please don't mistake this question as being part of the 'apologist crowd' that follows such threads like this around - I think Propellerhead support STINKS.

I'm a person who pays particular attention to the whole process of customer interaction, all aspects of an online business, from pre-sale info, cart behavior, abandonment prompts, Tech/Sales support discussions (and timeframes), creating a new user profile, formal quotes, payment options, completing the sale, and delivery of the product or service.

Some companies are OK, some good and some really great at customer support. Propellerhead is none of these.

Here's an example from a support process and purchase I made one week ago to the day, for a brand-new laptop. This was a SUNDAY morning.

Online Sales Support Chat login
Support staff connected to me within about 3 minutes
I had three 'technical' questions
Staff said 'give me a few minutes' to go research his Knowledge Base on each
I had my questions answered 20 minutes since I started the support query

He then suggested I send him my details, so he could generate a formal quote. A great idea that I was all for, since it means I can study the specs one last time to make sure I know what I'm looking at buying. It also contained a straight through link to complete the sale.

That quote was received within 5 minutes via email, actually before I send all of my details ! I had sent 'send' on my email at the same time he sent the quote. Both of us were eager, he was a little too eager.

At this stage I'm 'wow'd by the support, so I thought I would be a little cheeky. I sent an email back saying, 'can you please refer back to my earlier email, and update the quote'.

I received the amended quote after 15 minutes. Looked it over, all good for the specs and delivery details, located the 'complete transaction' link in the PDF, and I completed the sale.

So that's 45 minutes, from a (mostly technical) support request starting, to completion of sale. A good half of this time was 'dead time', so in reality this process took around 15-25 minutes

The following business day, I received a morning email saying that the laptop is 'in production'. Which I took simply to mean that the picking request was now in the warehouse, since I didn't have any mods or upgrades.

By the afternoon, I received a Dispatch confirmation notice. This included the consignment note and a link to the courier. I could then track the shipment. I watched my laptop move from another state's warehouse, into my state at the depot, onto a truck the following morning, and in my eager hot little hands by Wednesday.

How does Propellerhead compare in support, service and communication in general? Well.....

..I've had support tickets simply never answered, and when I follow up, it's 'oh sorry, we must have overlooked your ticket'

..On answered tickets, I've had staff read only the most basic message, despite furnishing them with a detailed narrative, and screenshots. It takes several back-and-forth emails, sometimes several days lag between them, to get a proper answer.

..I've had staff tell me more or less 'it's your fault' when the eventual outcome is clearly not.

..They are are now closing unactioned tickets

[moneykube]

Out of genuine interest - can you make a reference to the part of the Terms of Service that mentions mandatory Support as part of the product we purchased ?

Now, please don't mistake this question as being part of the 'apologist crowd' that follows such threads like this around - I think Propellerhead support STINKS.

I'm a person who pays particular attention to the whole process of customer interaction, all aspects of an online business, from pre-sale info, cart behavior, abandonment prompts, Tech/Sales support discussions (and timeframes), creating a new user profile, formal quotes, payment options, completing the sale, and delivery of the product or service.

Some companies are OK, some good and some really great at customer support. Propellerhead is none of these.

Here's an example from a support process and purchase I made one week ago to the day, for a brand-new laptop. This was a SUNDAY morning.

Online Sales Support Chat login
Support staff connected to me within about 3 minutes
I had three 'technical' questions
Staff said 'give me a few minutes' to go research his Knowledge Base on each
I had my questions answered 20 minutes since I started the support query

He then suggested I send him my details, so he could generate a formal quote. A great idea that I was all for, since it means I can study the specs one last time to make sure I know what I'm looking at buying. It also contained a straight through link to complete the sale.

That quote was received within 5 minutes via email, actually before I send all of my details ! I had sent 'send' on my email at the same time he sent the quote. Both of us were eager, he was a little too eager.

At this stage I'm 'wow'd by the support, so I thought I would be a little cheeky. I sent an email back saying, 'can you please refer back to my earlier email, and update the quote'.

I received the amended quote after 15 minutes. Looked it over, all good for the specs and delivery details, located the 'complete transaction' link in the PDF, and I completed the sale.

So that's 45 minutes, from a (mostly technical) support request starting, to completion of sale. A good half of this time was 'dead time', so in reality this process took around 15-25 minutes

The following business day, I received a morning email saying that the laptop is 'in production'. Which I took simply to mean that the picking request was now in the warehouse, since I didn't have any mods or upgrades.

By the afternoon, I received a Dispatch confirmation notice. This included the consignment note and a link to the courier. I could then track the shipment. I watched my laptop move from another state's warehouse, into my state at the depot, onto a truck the following morning, and in my eager hot little hands by Wednesday.

How does Propellerhead compare in support, service and communication in general? Well.....

..I've had support tickets simply never answered, and when I follow up, it's 'oh sorry, we must have overlooked your ticket'

..On answered tickets, I've had staff read only the most basic message, despite furnishing them with a detailed narrative, and screenshots. It takes several back-and-forth emails, sometimes several days lag between them, to get a proper answer.

..I've had staff tell me more or less 'it's your fault' when the eventual outcome is clearly not.

..They are are now closing unactioned tickets

I agree with you... I have had both experiences with support... excellent to very poor... yes you hit the nail on. the head... the terms indicate no mandatory support... that is only an expectation ... and terms state they are exempt from expectations among many other things. This would be a nice way to proceed but again, only an expectation. https://www.allbusiness.com/10-rules-fo ... 390-1.html