The Shop does not show my purchases

[joeyluck]

Utilities are now mingled with effects? Is that new or am I just now noticing?

[bxbrkrz]

Replace the tutorial tab in Reason, the one all of us keep closed forever, with the Reason store.

[antic604]

Most of mine are bought on mobile whilst drunk on sofa

Don't have that with REs, but definitely most of my Bandcamp purchases are done on a... toilet

[DaveyG]

And at present when I go to the store front some of the fonts display in a serif font (like Times) for about two seconds before correcting themselves. It's all a bit amateur.

[doze]

Everything is too big now. They really need to make the shop functionally better, and stop slapping the lipstick on the pig. Things like completing a bundle.. In 2020 is kinda dumb that you are constantly rebuying the stuff you have had for years.

[Kilsane]

Hi,

I just noticed that the reward section of the shop has disappeared, however in my account I still have my reward points.

[MrFigg]

Hi,

I just noticed that the reward section of the shop has disappeared, however in my account I still have my reward points.

You can follow the link in the page you see your points. That’ll take you to the Rewards section.

[Kilsane]

Hi,

I just noticed that the reward section of the shop has disappeared, however in my account I still have my reward points.

You can follow the link in the page you see your points. That’ll take you to the Rewards section.

Thank you

I did not think about that

[WongoTheSane]

And at present when I go to the store front some of the fonts display in a serif font (like Times) for about two seconds before correcting themselves. It's all a bit amateur.

This isn't on them. Font loading requires a hit to Google servers, which require DNS resolution, and DNS resolvers are saturated everywhere because of the quarantine, so having a one or two seconds delay isn't surprising in this context. Plot twist: that delay is there even if you use Google's DNS servers (8.8.8.8) instead of your provider's...

[DaveyG]

And at present when I go to the store front some of the fonts display in a serif font (like Times) for about two seconds before correcting themselves. It's all a bit amateur.

This isn't on them. Font loading requires a hit to Google servers, which require DNS resolution, and DNS resolvers are saturated everywhere because of the quarantine, so having a one or two seconds delay isn't surprising in this context. Plot twist: that delay is there even if you use Google's DNS servers (8.8.8.8) instead of your provider's...

Strange how the previous version of the store did not do it and neither have I noticed it on any other websites. I suspect it's more to do with too much CSS or similar inefficiency in the new shop design rather than DNS.

I'm also finding it ironic that we're desperate for a scalable UI in Reason but instead we're getting GIANT FONTS in the shop! Maybe they misunderstood the request haha.

[WongoTheSane]

This isn't on them. Font loading requires a hit to Google servers, which require DNS resolution, and DNS resolvers are saturated everywhere because of the quarantine, so having a one or two seconds delay isn't surprising in this context. Plot twist: that delay is there even if you use Google's DNS servers (8.8.8.8) instead of your provider's...

Strange how the previous version of the store did not do it and neither have I noticed it on any other websites. I suspect it's more to do with too much CSS or similar inefficiency in the new shop design rather than DNS.

I'm also finding it ironic that we're desperate for a scalable UI in Reason but instead we're getting GIANT FONTS in the shop! Maybe they misunderstood the request haha.

I did have that with the previous version this past month, hence my explanation. But you're probably right too, depending on where the call is in the CSS, it can be defered by quite some time. They're probably working on it as we speak though.

[orthodox]

Is anybody getting huge device pictures on product pages in the shop? There may be a problem with my browser settings, but I can only see the middle part of the device blown up to my screen width.

[DaveyG]

Is anybody getting huge device pictures on product pages in the shop? There may be a problem with my browser settings, but I can only see the middle part of the device blown up to my screen width.

Yep, same here. The problem is very much at the RS end of things. The seem to have decided to go live with it and then start the testing.

[friday]

For my feeling, they do more updates to the shop as they did to the DAW part of reason. I don't really understand this strategy.... but hey, i still love Reason and hope for some of the same enthusiasm as they have for the shop, for the DAW part.

[Loque]

For my feeling, they do more updates to the shop as they did to the DAW part of reason. I don't really understand this strategy.... but hey, i still love Reason and hope for some of the same enthusiasm as they have for the shop, for the DAW part.

If they update the shop: They do not update the DAW or RE
If they update hte RE: They do not update the DAW or shop
If they update the DAW: They do not update the RE or shop
...
Man! Cannot they work at 3 things at the same time? They have two hands, so they can at least work at 2 things at the same time!

[Aquila]

Utilities are now mingled with effects? Is that new or am I just now noticing?

I just noticed this yesterday. Really annoying.

[reddust]

This isn't on them. Font loading requires a hit to Google servers, which require DNS resolution, and DNS resolvers are saturated everywhere because of the quarantine, so having a one or two seconds delay isn't surprising in this context. Plot twist: that delay is there even if you use Google's DNS servers (8.8.8.8) instead of your provider's...

Strange how the previous version of the store did not do it and neither have I noticed it on any other websites. I suspect it's more to do with too much CSS or similar inefficiency in the new shop design rather than DNS.

I'm also finding it ironic that we're desperate for a scalable UI in Reason but instead we're getting GIANT FONTS in the shop! Maybe they misunderstood the request haha.

As far as I know the dev can take the decision to not load the text until the required font is loaded or to load a default font first and then correct the font once is loaded. That's something I had to change in one website I worked on as the boss preferred to show the text immediately and then correct the font afterwards rather than not to show the text until the font loaded, which is not longer than a second but what I mean, it is not always a lack of efficiency by the dev but a CEO decision.

Anyways, the Reason Studios website has shown quite a few errors recently and I don't want to blame the website devs because it might be also a problem of not testing enough and working under time pressure or a lot of other things that might depend on a different branch of the company that might be the one that is acting in an amateurish manner

[friday]

For my feeling, they do more updates to the shop as they did to the DAW part of reason. I don't really understand this strategy.... but hey, i still love Reason and hope for some of the same enthusiasm as they have for the shop, for the DAW part.

If they update the shop: They do not update the DAW or RE
If they update hte RE: They do not update the DAW or shop
If they update the DAW: They do not update the RE or shop
...
Man! Cannot they work at 3 things at the same time? They have two hands, so they can at least work at 2 things at the same time!

For sure they can work on all fronts, and I really wish that they do. But as I have learned in my live, in the end it is also a question where you invest your money. Web developer or software developer? Let us hope they made enough money with reason rack to invest on both ends. Whereby I would rather see two software developers and not invest in web developer, the shop was fine.

[Loque]

If they update the shop: They do not update the DAW or RE
If they update hte RE: They do not update the DAW or shop
If they update the DAW: They do not update the RE or shop
...
Man! Cannot they work at 3 things at the same time? They have two hands, so they can at least work at 2 things at the same time!

For sure they can work on all fronts, and I really wish that they do. But as I have learned in my live, in the end it is also a question where you invest your money. Web developer or software developer? Let us hope they made enough money with reason rack to invest on both ends. Whereby I would rather see two software developers and not a no invest in web developer, the shop was fine.

Management calculation: 3*C++ devs + 3*c# devs + 3*php devs + 3*java devs = 12 devs for js+html+css and vice versa.
Management wins and is always right!

[DaveyG]

To be fair they only have one dev who is part time and also has to double up as the receptionist so he doesn't do too badly.
Or I might have made all that up.