Propellerhead Reason authorization server down?

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chuck.dallas
Posts: 9
Joined: 26 May 2017

29 Mar 2020

Anybody having problems getting into the Propellerhead/Reason Studios server for Reason authorizations, downloads, etc? Not able to access... looks like it's down or super slow and everything times out. Bummer, since I need to do some work in Reason and can't authorize my license online via their server. Any ideas?

kraftf
Posts: 31
Joined: 06 May 2018

29 Mar 2020

have the same problem in reason 10 in my laptop.
I am away from home and I cant test my desktop with reason 11

jamesa
Posts: 58
Joined: 30 Nov 2019

29 Mar 2020

Yes same problem here when using the plugin. I went on to their website it was down, then came up, I logged in, but then it went down again...

Update: website up again

Update: down again

Update: sloooooooowwwwwwwwww
Last edited by jamesa on 29 Mar 2020, edited 1 time in total.

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SynthGang
Posts: 100
Joined: 21 Jan 2020
Location: Canada
Contact:

29 Mar 2020

Same issue here!

chuck.dallas
Posts: 9
Joined: 26 May 2017

29 Mar 2020

I wonder if their server is experiencing a big spike in traffic due to so many people in their homes/studios (from the pandemic) and trying to get access? Possible explanation, but not sure...

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SynthGang
Posts: 100
Joined: 21 Jan 2020
Location: Canada
Contact:

29 Mar 2020

From the diag tab in Codemeter:

...
2020-03-29 20:00:04: Access from local(IPV6) to SubSystem (Handle 23)
2020-03-29 20:00:04: API Event WB0200 (ENTRY NOT FOUND) occurred (returned to caller)
2020-03-29 20:00:04: Handle 23 released
2020-03-29 20:00:04: Access from local(IPV6) to SubSystem (Handle 24)
2020-03-29 20:00:04: Handle 24 released
2020-03-29 20:00:05: Access from local(IPV6) to SubSystem (Handle 25)
2020-03-29 20:00:05: API Event WB0200 (ENTRY NOT FOUND) occurred (returned to caller)
2020-03-29 20:00:05: Handle 25 released
2020-03-29 20:00:05: Access from local(IPV6) to SubSystem (Handle 26)
2020-03-29 20:00:05: Handle 26 released
2020-03-29 20:02:18: Access from local(IPV6) to SubSystem (Handle 27)
2020-03-29 20:02:18: Handle 27 released
2020-03-29 20:02:23: Access from local(IPV6) to FC:PC=5000246:2000 with StationShare Mode (Handle 28)
2020-03-29 20:02:23: Handle 28 released
2020-03-29 20:04:44: Access from local(IPV6) to FC:PC=5000246:2000 with StationShare Mode (Handle 29)
2020-03-29 20:04:44: Handle 29 released
2020-03-29 20:07:16: Access from local(IPV6) to IFI (Handle 30)
2020-03-29 20:07:16: Handle 30 released

djs
Posts: 98
Joined: 29 Jan 2018

29 Mar 2020

ditto

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rgdaniel
Posts: 592
Joined: 07 Sep 2017
Location: Canada

29 Mar 2020

Yup, can't launch Reason with login from here in Canada. Think I'ma get me one of those USB launch thingies...

jamesa
Posts: 58
Joined: 30 Nov 2019

29 Mar 2020

I'm in Canada as well.

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SynthGang
Posts: 100
Joined: 21 Jan 2020
Location: Canada
Contact:

29 Mar 2020

Canadian here as well!

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SynthGang
Posts: 100
Joined: 21 Jan 2020
Location: Canada
Contact:

29 Mar 2020

I'm pretty sure you can actually authorize your computer - something I only realized now after prodding around in my account on Reason Studios' website. At least I hope that's the case because I have long DESPISED the requirement to authorize when I have shelled out how much money in their store lol..

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rgdaniel
Posts: 592
Joined: 07 Sep 2017
Location: Canada

29 Mar 2020

I have authorized my PC in the past, but I worry about HD failure and then having to negotiate with RS because I didn't de-authorize before getting a new HD. I know, I worry too much...

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Re8et
Competition Winner
Posts: 1512
Joined: 14 Nov 2016

29 Mar 2020

I'm having problems connecting not only to Reason servers, also shop, and myriad others websites are down everywhere...
Global server meltdown?

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SynthGang
Posts: 100
Joined: 21 Jan 2020
Location: Canada
Contact:

29 Mar 2020

rgdaniel wrote:
29 Mar 2020
I have authorized my PC in the past, but I worry about HD failure and then having to negotiate with RS because I didn't de-authorize before getting a new HD. I know, I worry too much...
aaaaaah a very good point indeed... Reason Studios needs a better system then lol.. I have spent far too much to get that kind of treatment. The fact I can't use software I've paid for is ridiculous!

jamesa
Posts: 58
Joined: 30 Nov 2019

29 Mar 2020

Re8et wrote:
29 Mar 2020
I'm having problems connecting not only to Reason servers, also shop, and myriad others websites are down everywhere...
Global server meltdown?
Are you in Canada as well?

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Re8et
Competition Winner
Posts: 1512
Joined: 14 Nov 2016

29 Mar 2020

jamesa wrote:
29 Mar 2020
Re8et wrote:
29 Mar 2020
I'm having problems connecting not only to Reason servers, also shop, and myriad others websites are down everywhere...
Global server meltdown?
Are you in Canada as well?

Europe
netfail.JPG
netfail.JPG (51.76 KiB) Viewed 3876 times

ricrabbit
Posts: 1
Joined: 05 Oct 2019

29 Mar 2020

yep, me too,,,glad it's not just me,,,I reset modem, and restarted computer

bull_fiddle_blues
Posts: 1
Joined: 29 Mar 2020

29 Mar 2020

Same here, this is LAME. Once again I can't use the software I paid for!!!!!!!!!

OverneathTheSkyBridg
Posts: 377
Joined: 15 Jan 2016

29 Mar 2020

Authorizing for offline use as soon as they come back up. This is ridiculous.

chuck.dallas
Posts: 9
Joined: 26 May 2017

29 Mar 2020

I finally got into my Reason account, and to the Authorization page. But now it's 'Waiting for Authorizer to start' and spinning endlessly. Already tried disabling Privacy settings, allowing popups, etc. in my browser, but still spinning. Frustrating.....

PhillipOrdonez
Posts: 3732
Joined: 20 Oct 2017
Location: Norway
Contact:

29 Mar 2020

Authorised land feels pretty good. However trying to load up my email and Gmail isn't loading. Sounds like too many humans are online right now.

Authorise as soon as you can. Is the only way to live.

OverneathTheSkyBridg
Posts: 377
Joined: 15 Jan 2016

29 Mar 2020

Yep, I was worried about computer failures but it's looking like the chances of server disruption are much higher. I got into the authorization page as well, but Authorizer can't access the licensing server. Looks like we're screwed til they get it back up.

jamesa
Posts: 58
Joined: 30 Nov 2019

29 Mar 2020

I can't get the dongle working right now... It was the other day... sigh...

chuck.dallas
Posts: 9
Joined: 26 May 2017

29 Mar 2020

Finally, after 10 minutes of spinning, the Authorizer says 'No Connection to License Server. Please check your internet connection and try again.'

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joeyluck
Moderator
Posts: 11029
Joined: 15 Jan 2015

29 Mar 2020

Servers can be down for any company at any time. Reason offers computer authorization and you should use it. I could understand if it was online only, but it is not. Don't wait for an outage to authorize—you probably will not have the best luck during that time, quite naturally. Sorry you're having trouble.

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