Authorizer crash!

[Scheff]

Dear Reason lovers!

It happened to me 10 days ago that I wanted to download an RE and was confronted with an authorizer crash. Authorizer appeared very short and disappeared again.

Error code:
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000700007062000
Exception Note: EXC_CORPSE_NOTIFY

I contacted reasonstudios 6 days ago but no response so far. It seems that their customer support is not in their "golden times".

Anybody else that was confronted with the same issue?

[EnochLight]

Anybody else that was confronted with the same issue?

Never had Authorizer crash on me, not even in beta. Are you PC or Mac? Might try uninstalling Reason/Authorizer and reinstalling it, as that installs Authorizer along with it.

[Loque]

I regular have problems after a windows update. Reinstall Authorizer helps most of the time.

[Scheff]

Thank you for your comments EnochLight and Loque!

I have Reason 11 installed on a MACBook. Is there maybe someone in the community with a Mac having the same issues?

I tried to reinstall Authorizer but even that fails.

[JdA57]

Thank you for your comments EnochLight and Loque!

I have Reason 11 installed on a MACBook. Is there maybe someone in the community with a Mac having the same issues?

I tried to reinstall Authorizer but even that fails.

you deinstalled old versions aof authorizer before? Please do.

can only speculate (missing informations)

- which browser you using at that moment. Here was a problem only with firefox, and I'd to say firefox exactly how to handle autorizer (since versions this year was blocked again and again by firefox). And (but only!) one time it results in a crash ... (but don't remember crash-messeges)

- maybe; start the codemeter-software and maybe check for an update. It's long ago, but it crashed because that, and because I'd to update the dongle-Sys. both can be done with the codemeter-software.

- a simple thing- if you using dongle: change USB-Port ...

[EnochLight]

MacOS Catalina?

[Scheff]

Dear JdA57 and EnochLight

Thank you for your help and please excuse the missing information.

@JdA57: I reinstalled Authorizer and installed the newest version of the Codemeter software (downloaded on RS website).
@EnochLight: MacOS Mojave

Is it normal in your experience that Reasonstudios support is very slow responding? I am now waiting 8 days without any response.

[EnochLight]

@EnochLight: MacOS Mojave

Is it normal in your experience that Reasonstudios support is very slow responding? I am now waiting 8 days without any response.

Seems to be the norm these days, especially at this time of year. Maybe submit a second request and check your spam filters?

[Scheff]

Thank you, EnochLight I appreciate your help!

I checked the status of the ticket on reasonstudios website, unchanged since 11 days now.

I'll check out Logic Pro X meanwhile...