time to transfer a licence?

[eudopia]

i've purchased a licence of Reason 10 from another user on here and know that the transfer request was made on Friday 22nd Nov - nearly 2 weeks ago.

RS have said that they're behind due to release of 11.1 but does it usually take this long to sort out a simple transfer?

[Biolumin3sc3nt]

We all know They're slow at times, but that would warrant some immediate response.

I would sincerely be upset about that. Put the pressure on!

[VIVIsect]

Over the years, I've bought and sold multiple Reason licenses and the longest a transfer has ever taken has been a week. It usually goes through in a day or two, excluding weekends. I would definitely keep hounding RS about it.

[eudopia]

RS state that they will only talk to the licence holder so will they take any notice of me? i'll send them a message via the contact form.

i do know that the seller has been in touch with them a number of times and they simply said that they would do it as soon as possible.

not a great first experience with RS... i don't expect any favours from anyone these days but a basic level of service would be good.

[EnochLight]

RS state that they will only talk to the licence holder so will they take any notice of me? i'll send them a message via the contact form.

i do know that the seller has been in touch with them a number of times and they simply said that they would do it as soon as possible.

not a great first experience with RS... i don't expect any favours from anyone these days but a basic level of service would be good.

Well, to be fair - as far as RS is concerned, you're not a customer - at least not one that owns a license they can discuss. I'd just keep badgering the seller to keep contacting Reason Studios to get the transfer complete. The last 2 weeks have likely been RS's busiest retail time during the entire year, so I don't doubt their support is literally buried in support requests right now.

That said, if it's not cleared up within the week (which would make it 3 weeks from your end?) I'd probably insist the seller gives you your money back and cancel the transfer. Hopefully they're not a shady MF'er that just took your money and ran.