Authorizer Problems
Posted: 30 Oct 2019
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Authorizer Problems
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Re: Authorizer Problems
Posted: 30 Oct 2019
Same thing here!
Re: Authorizer Problems
Posted: 30 Oct 2019
Same here. When I first had an Authorizer issue after upgrading to Reason Studio 11, I resolved that by using "Sync All". But tonight, after updating two Kuassa RE's, I can't get it to write the licenses, so Reason presents me with the sign-in option. I also tried Repairing the keys, and it spins endlessly while attempting to fix my iMac license, and the other two keys is says: "No Ignition Key found" and "No Balance found". I am on Catalina and realize they have yet to complete their testing.
Re: Authorizer Problems
Posted: 31 Oct 2019
Yes same here since yesterday. I updated MagmaSonic Classic Filter and the 'writing licences...' message just stays displayed indefinitely. Cannot open Reason now without clicking the online authorisation button each time! Authorizer Ver 2.9.5d1 Build 353, Windows 8.1 64bit, Reason 10.4d4 Build 9878. Bit annoying tbh.
Edit: I don't have Balance or an Ignition key.
Edit: I don't have Balance or an Ignition key.
Re: Authorizer Problems
Posted: 31 Oct 2019
I updated Quadelectras 7R-909 and have had issues myself.
"Please wait while this key is being repaired." Solid and wont move
Authorizer "Writing licenses..." just spinning..
Solution attempts:
-Account sign in and out on Firefox/Microsoft Edge
-Deleted the last RE and re-installed.
-Updated CodeMeter.
Morning all.. Melbourne Australia here, 1am
Reason 10.4d4
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Edit 2.11.19 | All working* fine now.
"Please wait while this key is being repaired." Solid and wont move
Authorizer "Writing licenses..." just spinning..
Solution attempts:
-Account sign in and out on Firefox/Microsoft Edge
-Deleted the last RE and re-installed.
-Updated CodeMeter.
Morning all.. Melbourne Australia here, 1am
Reason 10.4d4
-
Edit 2.11.19 | All working* fine now.
Re: Authorizer Problems
Posted: 31 Oct 2019
Yep. Been like that a while. Days. I’ve already said that I know this is not an official Propellerheads help desk BUT I’m completely certain that they’ve read these posts and are aware of the problem. Maybe it’s policy that they don’t get involved but a simple “we’re working on it” would put a lot of minds at rest.Neo wrote: ↑31 Oct 2019I updated Quadelectras 7R-909 and have had issues myself.
"Please wait while this key is being repaired." Solid and wont move
Authorizer "Writing licenses..." just spinning..
Solution attempts:
-Account sign in and out on Firefox/Microsoft Edge
-Deleted the last RE and re-installed.
-Updated CodeMeter.
Morning all.. Melbourne Australia here, 1am
Reason 10.4d4
Re: Authorizer Problems
Posted: 31 Oct 2019
same problem after updating MagmaSonic Classic Filter. Authorizer says "writing licenses..." but won't finish. When try to manage licenses on the Web the message "Please wait while this key is being repaired" is shown but nothing happend
Re: Authorizer Problems
Posted: 31 Oct 2019
FYI I have just reported the Authorizer issues to ReasonStudios to make sure they are aware. I told them a lot of us are having the issue.
Re: Authorizer Problems
Posted: 31 Oct 2019
Has the support backlog improved? It was appalling a few weeks ago. Not sure if it was just the normal rush of a new release or if there were some specific problems with it?
Re: Authorizer Problems
Posted: 01 Nov 2019
Authorizer problem is solved. reason starts normally with all REs
Re: Authorizer Problems
Posted: 01 Nov 2019
Re: Authorizer Problems
Posted: 04 Nov 2019
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Re: Authorizer Problems
Posted: 08 Nov 2019
Still on R10.4, but similar problem: Hey there.
I deauthorized my licenses on Balance.Before I had 3 licenses running: Codemeter stick, Balance and and another computer
Now I can`t authorize the Balance again. I already tried to authorize it via "Authorize Computer and Keys" on the homepage, but it doesn't seem possible.
I opened a ticket. Here‘s what the props answered:
„You haven't lost a licence - just a method of using the licence. The licence that you purchased is still registered to your account. Previously there were three possible methods of using your licence to authorise the software, now there are only two possible methods.“
Sounds like a polite way to tell me: Sorry, but you are f***ed and we don't care anymore.
Be warned: IF YOU ARE STILL ON R10 AND BALANCE STILL WORKS AS A DONGLE - DO NOT DEAUTHORIZE IT!
I deauthorized my licenses on Balance.Before I had 3 licenses running: Codemeter stick, Balance and and another computer
Now I can`t authorize the Balance again. I already tried to authorize it via "Authorize Computer and Keys" on the homepage, but it doesn't seem possible.
I opened a ticket. Here‘s what the props answered:
„You haven't lost a licence - just a method of using the licence. The licence that you purchased is still registered to your account. Previously there were three possible methods of using your licence to authorise the software, now there are only two possible methods.“
Sounds like a polite way to tell me: Sorry, but you are f***ed and we don't care anymore.
Be warned: IF YOU ARE STILL ON R10 AND BALANCE STILL WORKS AS A DONGLE - DO NOT DEAUTHORIZE IT!
Re: Authorizer Problems
Posted: 08 Nov 2019
illlumen wrote: ↑08 Nov 2019Still on R10.4, but similar problem: Hey there.
I deauthorized my licenses on Balance.Before I had 3 licenses running: Codemeter stick, Balance and and another computer
Now I can`t authorize the Balance again. I already tried to authorize it via "Authorize Computer and Keys" on the homepage, but it doesn't seem possible.
I opened a ticket. Here‘s what the props answered:
„You haven't lost a licence - just a method of using the licence. The licence that you purchased is still registered to your account. Previously there were three possible methods of using your licence to authorise the software, now there are only two possible methods.“
Sounds like a polite way to tell me: Sorry, but you are f***ed and we don't care anymore.
Be warned: IF YOU ARE STILL ON R10 AND BALANCE STILL WORKS AS A DONGLE - DO NOT DEAUTHORIZE IT!
wow... ain't that a kick in the head... very sadthought only 11 ... but 10 as well... shocking really... scratches head about direction of RS... and the death of rewire as well... wow
Re: Authorizer Problems
Posted: 08 Nov 2019
Too many sad things happening. Moaning makes them even worse. I'm still with you: The direction in which RS is heading worries me too. I've got absolutely no urge to upgrade to R11. Until I can't see any real improvement I am going stop my support for their products, too.moneykube wrote: ↑08 Nov 2019illlumen wrote: ↑08 Nov 2019Still on R10.4, but similar problem: Hey there.
I deauthorized my licenses on Balance.Before I had 3 licenses running: Codemeter stick, Balance and and another computer
Now I can`t authorize the Balance again. I already tried to authorize it via "Authorize Computer and Keys" on the homepage, but it doesn't seem possible.
I opened a ticket. Here‘s what the props answered:
„You haven't lost a licence - just a method of using the licence. The licence that you purchased is still registered to your account. Previously there were three possible methods of using your licence to authorise the software, now there are only two possible methods.“
Sounds like a polite way to tell me: Sorry, but you are f***ed and we don't care anymore.
Be warned: IF YOU ARE STILL ON R10 AND BALANCE STILL WORKS AS A DONGLE - DO NOT DEAUTHORIZE IT!
thought only 11 ... but 10 as well... shocking really... scratches head about direction of RS... and the death of rewire as well... wow
Re: Authorizer Problems
Posted: 08 Nov 2019
I would try to temporarily downgrade Authorizer (and Codemeter maybe) to an older version. They still offer it for download: https://help.reasonstudios.com/hc/en-us ... r-Downloadilllumen wrote: ↑08 Nov 2019Still on R10.4, but similar problem: Hey there.
I deauthorized my licenses on Balance.Before I had 3 licenses running: Codemeter stick, Balance and and another computer
Now I can`t authorize the Balance again. I already tried to authorize it via "Authorize Computer and Keys" on the homepage, but it doesn't seem possible.