Registration fails

[splatter]

When trying to register Reason 11 Suite upgrade I keep getting this Fail Code.

Registration failed: The license server responded with 500.

Please try again or Contact support if your error persists

Any body else have this same issue? And yes I've started a support ticket.

[Maxsu]

I think they are having issues with the licensing or registration of the new Update R11 and its a Serverside Problem how some people found out in another Thread.

I am having the issue, tht I cannot Online-Login in R11. I get the Message "Authorization Missing". Sadly, no response from the Support since nearly 2 Weeks.

Do you sent a ticket?

[ShelLuser]

Definitely sent a ticket. HTTP error 500 is a well known one and always points to server-sided problems ("Internal server error").

[Maxsu]

It´s pretty irritating to get no answer on this... I know, R11 just released and all are busy but, I also have to stick to a schedule and working on my Laptop is essentiell for it. I just will always give a answer with some random words to keep threads like this above in hope, a Dev would read it

[splatter]

Thanks for the replies, it appears the servers are back up and all went well with registration and download late yesterday afternoon.

[Maxsu]

Thanks for the replies, it appears the servers are back up and all went well with registration and download late yesterday afternoon.

Good to hear! After you post this I tried it again but no changes at my end ....

Anyone had the same issue?



I cannot Register it new because I only bought the Upgrade via the Online Shop but if this message appears, you need to type in the License Number and the Registration Number but you only get that if you are buying the Boxed Version?

[future-bit]

[Maxsu]

I cannot Register it new because I only bought the Upgrade via the Online Shop but if this message appears, you need to type in the License Number and the Registration Number but you only get that if you are buying the Boxed Version?

Let us show you a picture of your personal account with a license. Only seal the serial numbers.

I am not shure what you mean?

[future-bit]

[Maxsu]

Ah okay, but what will it help ?

[Loque]

Can you please go to "MAnage license" and check, what is authorized? If it is really your host, key or whatever?

[Maxsu]

My Account was reseted on release of R11 because I bought the the normal upgrade for R11 but wanted the Suite. The support helped me out here but had to do something with my account. After that, I could not log in via Online Validation anymore.

My offline License is on my home PC and I have one Ignition Key (Main Studio) and want to use the Online-Login on my Laptop.

[Maxsu]

Hello, I solved it. I had to redownload the R11 Suite because I installed the R11 Standard before I got the Suite. After I installed the R11 Suite, it worked.