Has anyone received a response from the Support Team?

[Maxsu]

How the title says,

has anyone received a response since the R11 launch from the support team? I am sitting on a normal R11 Update which I don´t need because I bought the Suite. At the Launch day the site was a little bit unstable but in the end it was my fault also....

[Loque]

Yea, i created a bug report and got an answer the next day.

I guess your problem needs a bigger solution and need to be discussed before they reply. That is pretty bad for you and everyone else with the same problem. Try to keep calm and please do not open 1000 threads with the same problem.

[chimp_spanner]

Yup support appears to be working (had a ticket response this morning from approx 2-3 days ago).

[way2cool]

reason team never respond me after 3rd weeks now

[Maxsu]

I am very calm but scared to lose 129 Euros ^^ I know it must be very intense for them after the update so I hope they will find some time to work something out.

[KarmaFunkarma]

I logged a support request two weeks ago. No response. Three days ago, I pinged them on Twitter and asked if someone could take a look. This morning on Twitter they said "Thanks for your patience". My problem is with an Authorizer and Ignition Key failure that stops me from working off-line and an error code that said "contact support".

One of the many reasons why I stopped using Reason for any actual writing/composing years ago. Used to be the single most bullet-proof piece of software I owned. Now I simply do not trust it.

[Loque]

I am very calm but scared to lose 129 Euros ^^ I know it must be very intense for them after the update so I hope they will find some time to work something out.

I can understand this. Some ppl spent there last money on the upgrade and if something went wrong, this can be critical to them. As i wrote in an other thread, they should fix this IN THE SHOP, so it wont happen again, ever. As soon as they respond, feel free to give this as a feedback to the customer support. And in the meantime, try to relax, Reason Studios will find a solution.

[Skimrok]

i have in the last half hour

[Maxsu]

Hmm, hoping for an answer. Still no sign for me after tomorrow it would be 7 days without a response.

[Reminiscence]

I'm having issues authorizing my PC after claiming it as lost by mistake, and it says I have to contact support. 3 days and still awaiting a response, even though another ticket I've submitted got responded within 3 days.

[Maxsu]

The Support messaged me today and now all is good really fast help and very easy.

[Last Alternative]

Last week I sent a very detailed email to them. What was their response? A few words on settings with zero explanation of the root issue or ETA on resolution like I asked for. It took 3 separate emails to get more information and they still never answered when the bug is expected to be fixed. So now my resolution is dumbed down to blurry text and graphics which hurts my eyes, just to run their software without major video lag with no idea on when it will be fixed.
I just love how they expect us to be happy and buy the new stuff when they don’t even care about long-standing bugs. They’re losing me more and more in the last few years.

[reggie1979]

The Support messaged me today and now all is good really fast help and very easy.

This is normal. They don't respond "PRONTO" but do after a while. Similar for me, seems to be the norm, let's not overreact.............

[Proboscis]

For a business not to have a 7-days-a-week support desk, work only in their local time, and take holidays and completely shut down, is pretty lame in 2019. It will all be sorted eventually, once the Investment company owner's accountants review the cost impact and they move the Reason Studio helpdesk support to Bangalore in order to maximize profits.

Why pay each staff member $700/week when they can get the same service for $250/month using the same Knowledge Base for reference

[Proboscis]

The Support messaged me today and now all is good really fast help and very easy.

This is normal. They don't respond "PRONTO" but do after a while. Similar for me, seems to be the norm, let's not overreact.............

Yes, overreactions indeed. At this very moment I'm reading through a particular KVR Reason post regarding support. No over-reacting there

[Loque]

... the same service for $250/month using the same Knowledge Base for reference

YOU GET WHAT YOU PAY!

[TritoneAddiction]

So far no response over here. Sent them a message 4 days ago.

[Last Alternative]

Someone else said they still haven’t heard back in a month!

[Last Alternative]

reason team never respond me after 3rd weeks now

Yeah WTF yo been a month now!

[way2cool]

and still nothing yet for my email 2 time in now

[TritoneAddiction]

So far no response over here. Sent them a message 4 days ago.

I actually got a response later the same day i posted this.

[bigguy1]

I had to wait for about 4 days. Then they answered and I wrote them back with a follwo up question. For the second answer I waited 2 days.

[future-bit]

[WillyOD]

Just noticed this:
https://help.reasonstudios.com/hc/en-us ... 11-release

Fredrik
5 days ago Updated (01.10.2019)

Due to the high interest in Reason 11, our Support Department has a lot of requests to handle right now.

Please, expect slightly longer response time at the moment. Your request has not been forgotten - it will be handled as soon as possible.

We're very sorry for any inconvenience!

[miscend]

High interest = high sales