A compliment for Propellerhead Support

[fullforce]

Hey all,

I just want to say that I have to give a bit thumbs up for PH support. I had an issue about something and mister Craig Walsh himself sorted me out and made sure that I was 100% satisfied in my complaint. I'm not going to go into the details about what it was about, but I must say, that is 100% top class customer support and satisfaction. So there.

Now if they would only re-adopt Figure and Take.

[MrFigg]

Plus one.
Can’t fault ‘em.
Great support team.

[jappe]

+1
No recent experience, but I had a license issue/question few years ago and it was resolved in a generous way.

[Catblack]

I had a license transfer today take maybe an hour. That was stellar!

[aeox]

I had a great experience with support as well!

[pushedbutton]

Yeah, they're nice guys and they care. Only a small team tho so occasionally it takes a little longer than you'd hope. No complaints here though.

[zoidkirb]

The one time I've dealt with props they were very friendly, accessible and helpful. A far cry from bloody Steinberg, who's motto is is 'if you live outside the EU, you're on your own'
The only problem I see personally with props, is that Reason and it's associated ecosystem is so robust, I'll probably never need support

[brand]

+1 definitely.

[fullforce]

Yeah, they're nice guys and they care. Only a small team tho so occasionally it takes a little longer than you'd hope. No complaints here though.

That's true, but you can only do so much when you're low on human resources, very understandable.

[bjmatt]

.

[jjpscott01]

I've dealt with a few support teams for other DAW's in the past with a couple less-than-stellar experiences but the two times over the years that I've had any support issues with Propellerhead, they were extremely courteous and helpful. Its one of the many reasons I've been a loyalist to these guys for long. They make a killer product and they seem like good guys too.

[Loque]

Nice, that someone also posts good experiences and not only bad. I had some pretty weird experiences with other companies... Some were good, some were very bad.
PH just was sometimes slow, but still helpfull.

[napynap]

As a person who has provided 10+ years customer support in past jobs, this warms my heart. It's great to see that Props knows that providing excellent customer support is the first order of business.