Trouble with online verification
Posted: 15 Sep 2018
I'm new to reason 10 and am having trouble with online verification for trying rack extensions.
I have recently updated to windows 10 and am using Google Chrome as my browser.
I can log in to ph shop without any problems and have purchased a few RE's.
I clicked "try" for two RE's and downloaded them .
When I try to start Reason 10, I am presented with an online verification screen.
I get an error that my user id and password do not match, over and over again, and have to click "continue" to log in without the "trials".
I contacted PH support and got the reply "Trials are online only". I understand that, but that does not tell me why I can log in to your store but get an error because of the online verification process. I re-submitted a ticket to support, but haven't heard back. Wow, I'm shocked at the lack of support.
I tried RE management and Synced all, but that did nothing.
I am sure that I'm using the same user id and password.
Anybody else have this issue?
I have recently updated to windows 10 and am using Google Chrome as my browser.
I can log in to ph shop without any problems and have purchased a few RE's.
I clicked "try" for two RE's and downloaded them .
When I try to start Reason 10, I am presented with an online verification screen.
I get an error that my user id and password do not match, over and over again, and have to click "continue" to log in without the "trials".
I contacted PH support and got the reply "Trials are online only". I understand that, but that does not tell me why I can log in to your store but get an error because of the online verification process. I re-submitted a ticket to support, but haven't heard back. Wow, I'm shocked at the lack of support.
I tried RE management and Synced all, but that did nothing.
I am sure that I'm using the same user id and password.
Anybody else have this issue?