What is your experience with Propellerhead's support?

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Aosta
Posts: 342
Joined: 26 Jun 2017

Post 26 Jul 2020

Don't use social media so the few times I've needed them has been email. Always got a reply within 48 hours and helpful replies.
Tend the flame

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vondersulzburg
Posts: 78
Joined: 24 May 2016
Location: Stuttgart

Post 26 Jul 2020

The 10 or 15 questions via e-mail have been answered very kindly and helpful. Normally within 2 or 3 days, sometimes at the same day.
MacBook Air 512GB SSD 16GB RAM, Reason 10, LogicProX, FL-Studio, Live10Lite, Bitwig 8 track

seqoi
Posts: 382
Joined: 12 Aug 2017

Post 30 Jul 2020

I opened two tickets. 7 month ago was first ticket.


1. ticket is opened for more then 7 months by now - no reply ever. Still opened. Had my issues about loading projects from older versions. No one ever replied even after 3 follow ups in same ticket. I own Reason 11 Suite. Upgraded from 9.

2. second ticked where I asked what is happening with my first ticket is forcefully closed. No response ever. I opened it and asked what is happening and noone ever replied. They just closed it. While leaving first one opened.

That's my experience. Very bad if you ask me.

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Nerveclinic
Posts: 281
Joined: 30 Jan 2015
Location: Dubai

Post 01 Aug 2020

One of the worst customer supports I've ever encountered anywhere. Often don't respond and at times have been rude.

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