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So How Do I contact Support?
Posted: 07 Apr 2018
by Puniho
I always find this frustrating, when I have a legitimate problem and can find nowhere on the official site to report it! To the contrary, if I attempt to use the feedback address I am curtly informed that "there is a perfectly good support form for that. Support questions submitted through this form will not be answered." WTF??? Great PR guys! I go to said product support only to find a screed of faqs giving me the runaround with no support form or address that I can find.
Re: So How Do I contact Support?
Posted: 07 Apr 2018
by Goodbye
You can try emailing
support@propellerhead.se, but they seldom reply in good time. You're better off posting your question here. Once they have your money they aren't interested.
Re: So How Do I contact Support?
Posted: 07 Apr 2018
by ravisoni
Aye Puniho, great to hear again from you bud. We talking bout props or RE devs?
Re: So How Do I contact Support?
Posted: 07 Apr 2018
by jappe
Puniho wrote: ↑07 Apr 2018
I always find this frustrating, when I have a legitimate problem and can find nowhere on the official site to report it! To the contrary, if I attempt to use the feedback address I am curtly informed that "there is a perfectly good support form for that. Support questions submitted through this form will not be answered." WTF??? Great PR guys! I go to said product support only to find a screed of faqs giving me the runaround with no support form or address that I can find.
Try this:
https://www.propellerheads.se/support/contact/
Re: So How Do I contact Support?
Posted: 07 Apr 2018
by friday
I often had good response on their facebook page. (fb messanger)
Therefore i never felt like they only took my money.
Peace and i wish all i sunny sunday
Re: So How Do I contact Support?
Posted: 07 Apr 2018
by aeox
Goodbye wrote: ↑07 Apr 2018
Once they have your money they aren't interested.
From my experience, this doesn't change regardless of the company I'm dealing with.
Re: So How Do I contact Support?
Posted: 07 Apr 2018
by Goodbye
aeox wrote: ↑07 Apr 2018
Goodbye wrote: ↑07 Apr 2018
Once they have your money they aren't interested.
From my experience, this doesn't change regardless of the company I'm dealing with.
I think it varies a lot from company to company depending on the ethic.
Re: So How Do I contact Support?
Posted: 07 Apr 2018
by bxbrkrz
So we need to use Scumbook to have their attention faster?
Re: So How Do I contact Support?
Posted: 07 Apr 2018
by Puniho
ravisoni wrote: ↑07 Apr 2018
Aye Puniho, great to hear again from you bud. We talking bout props or RE devs?
Hi ravisoni! This was trying to contact Props support.
Re: So How Do I contact Support?
Posted: 08 Apr 2018
by ohmygoff
AFAIK Props support doesn't work 24-7, but Monday to Friday according to regular Swedish office hours (aprox. 9.00 to 17.00 Central European Time or CET+1 during the summer months).