So How Do I contact Support?

[Puniho]

I always find this frustrating, when I have a legitimate problem and can find nowhere on the official site to report it! To the contrary, if I attempt to use the feedback address I am curtly informed that "there is a perfectly good support form for that. Support questions submitted through this form will not be answered." WTF??? Great PR guys! I go to said product support only to find a screed of faqs giving me the runaround with no support form or address that I can find.

[Goodbye]

You can try emailing support@propellerhead.se, but they seldom reply in good time. You're better off posting your question here. Once they have your money they aren't interested.

[ravisoni]

Aye Puniho, great to hear again from you bud. We talking bout props or RE devs?

[jappe]

I always find this frustrating, when I have a legitimate problem and can find nowhere on the official site to report it! To the contrary, if I attempt to use the feedback address I am curtly informed that "there is a perfectly good support form for that. Support questions submitted through this form will not be answered." WTF??? Great PR guys! I go to said product support only to find a screed of faqs giving me the runaround with no support form or address that I can find.

Try this: https://www.propellerheads.se/support/contact/

[friday]

I often had good response on their facebook page. (fb messanger)
Therefore i never felt like they only took my money.

Peace and i wish all i sunny sunday

[aeox]

Once they have your money they aren't interested.

From my experience, this doesn't change regardless of the company I'm dealing with.

[Goodbye]

Once they have your money they aren't interested.

From my experience, this doesn't change regardless of the company I'm dealing with.

I think it varies a lot from company to company depending on the ethic.

[bxbrkrz]

So we need to use Scumbook to have their attention faster?

[Puniho]

Aye Puniho, great to hear again from you bud. We talking bout props or RE devs?

Hi ravisoni! This was trying to contact Props support.

[ohmygoff]

AFAIK Props support doesn't work 24-7, but Monday to Friday according to regular Swedish office hours (aprox. 9.00 to 17.00 Central European Time or CET+1 during the summer months).