Is props user support down?
-
- Posts: 8
- Joined: 26 Jan 2017
Does anyone know the direct email link to reach Props management? I can't find it anywhere. I have been trying to get a PC authorization problem resolved through the online user support but have not had a response, despite repeating the request for the last month. Is their helpline down?
- chimp_spanner
- Posts: 2908
- Joined: 06 Mar 2015
Not that I'm aware of, although I haven't had to use support any time recently. What exactly is the problem? Maybe someone here can help
No, but seriously slow. You can try support@propellerheads.se
Or Facebook or Twitter
Or Facebook or Twitter
Reason12, Win10
- plasticfractal
- Posts: 145
- Joined: 29 Oct 2016
- Contact:
Perhaps. I put in a ticket last week and have not gotten a response yet.
-
- Posts: 8
- Joined: 26 Jan 2017
Since you asked what the problem is here it is in essence: I attempted to update my PC authorization after upgrading Reason and Rack Extensions. The process was taking a very long time, with the Sync 'hanging' for several hours without completing successfully. In my efforts to remedy this, I reformatted the system and tried to de-authorize and re-authorize my PC, in an attempt to reset it. Unfortunately this didn't work. I suspect this is an 'administration' issue, but since Props fail to respond to my repeated requests, I am left without the use of my PC offline.chimp_spanner wrote: ↑04 Feb 2018Not that I'm aware of, although I haven't had to use support any time recently. What exactly is the problem? Maybe someone here can help
perhaps this became an added factor if you did not deauthorize before system changes,,, viewtopic.php?f=4&t=7505181
https://soundcloud.com/moneykube-qube/s ... d-playlist
Proud Member Of The Awesome League Of Perpetuals
Proud Member Of The Awesome League Of Perpetuals
- chimp_spanner
- Posts: 2908
- Joined: 06 Mar 2015
Sounds like a nightmare dude! Can I ask what OS? I've been lucky in that I haven't had any authorization issues. I've only had to de-authorize (mark my computer as lost or something) when I've done a re-install or changed hardware, but it works okay.reasonable wrote: ↑04 Feb 2018Since you asked what the problem is here it is in essence: I attempted to update my PC authorization after upgrading Reason and Rack Extensions. The process was taking a very long time, with the Sync 'hanging' for several hours without completing successfully. In my efforts to remedy this, I reformatted the system and tried to de-authorize and re-authorize my PC, in an attempt to reset it. Unfortunately this didn't work. I suspect this is an 'administration' issue, but since Props fail to respond to my repeated requests, I am left without the use of my PC offline.chimp_spanner wrote: ↑04 Feb 2018Not that I'm aware of, although I haven't had to use support any time recently. What exactly is the problem? Maybe someone here can help
Have you tried creating Windows Defender exceptions for the authorizer (or just deactivating it entirely during the process)? It's odd that it would still give you issues after a complete re-format, though.
-
- Posts: 8
- Joined: 26 Jan 2017
Thanks for the link- kind of relieved that I am not alone with this problem. Have only been waiting a month so perhaps it will be resolved imminently! Incidentally, I have 'gone back' a number of times using previous 'ghost' images without having to de-authorize my PC- so something has changed somewhere.moneykube wrote: ↑04 Feb 2018perhaps this became an added factor if you did not deauthorize before system changes,,, viewtopic.php?f=4&t=7505181
-
- Posts: 8
- Joined: 26 Jan 2017
Thanks for your comment- my OS is Win 7 and Windows defender is disabled by default so I don't think that was the issue.chimp_spanner wrote: ↑04 Feb 2018Sounds like a nightmare dude! Can I ask what OS? I've been lucky in that I haven't had any authorization issues. I've only had to de-authorize (mark my computer as lost or something) when I've done a re-install or changed hardware, but it works okay.reasonable wrote: ↑04 Feb 2018
Since you asked what the problem is here it is in essence: I attempted to update my PC authorization after upgrading Reason and Rack Extensions. The process was taking a very long time, with the Sync 'hanging' for several hours without completing successfully. In my efforts to remedy this, I reformatted the system and tried to de-authorize and re-authorize my PC, in an attempt to reset it. Unfortunately this didn't work. I suspect this is an 'administration' issue, but since Props fail to respond to my repeated requests, I am left without the use of my PC offline.
Have you tried creating Windows Defender exceptions for the authorizer (or just deactivating it entirely during the process)? It's odd that it would still give you issues after a complete re-format, though.
month waiting wow... I too reverted my mac os a number of times in the past with no problems... I think we may have been lucky nothing went wrong previously or as you say something has changed... I am still troubleshooting 10 now back and authorized... 9.2 seems the best... 9.5 a slight speed slow down... 10 a lot of slow down... got all three on my drive so I am able to function and test... last night 6 tracks of audio, and 1 instance of grain caused stuttering on a number of the patches. If something changed I would guess programming changes to program adding vst... still testing... using zero with Explore-Zero by softronics... in 10... with Sierra(and reinstalled reverted back to mountainlion ... I can only browse a few patches before it gets too slow message... the reason 9.5 with mountain lion I can get through more patches but still issues... 9.2.2 with mountain lion... finally got to check out all the patches in refill with no issue....testing with low resolution mode... mt rendering on and off... multi-core audio rendering on and off... every buffer size... zapping pram... tried 3 controllers and more... also in 9.5 and 10 I lowered sample rate to 44.1... yet 9.2.2 has no problems using 48 k... which I prefer because my library is all 48k because I work in film with the same files... very frustratingreasonable wrote: ↑04 Feb 2018Thanks for the link- kind of relieved that I am not alone with this problem. Have only been waiting a month so perhaps it will be resolved imminently! Incidentally, I have 'gone back' a number of times using previous 'ghost' images without having to de-authorize my PC- so something has changed somewhere.moneykube wrote: ↑04 Feb 2018perhaps this became an added factor if you did not deauthorize before system changes,,, viewtopic.php?f=4&t=7505181
https://soundcloud.com/moneykube-qube/s ... d-playlist
Proud Member Of The Awesome League Of Perpetuals
Proud Member Of The Awesome League Of Perpetuals
likely the moral of the story is that Ostriches stick their heads in the sand to look for water
https://soundcloud.com/moneykube-qube/s ... d-playlist
Proud Member Of The Awesome League Of Perpetuals
Proud Member Of The Awesome League Of Perpetuals
I'm hoping that Props takes customer support very seriously. None of us can have down time like this, especially for authentication/activation/DRM issues. I hope you get help soon! This worries me now.
visit http://www.napynap.com to learn more about me. Thank you.
-
- Information
-
Who is online
Users browsing this forum: Ahrefs [Bot] and 23 guests