reason support phone #?

[navidsyed]

Hello there is there a reason support phone # that I can talk to someone purchased the Reason 11 Suite upgrade I am a registered Reason 10 owner, getting error, opened a support ticket at reason website with no response??

[guitfnky]

unless something has changed, no, I don’t think they’ve ever had live support. unfortunately, their email support is all they’ve got, and they’re notoriously slow.

[xboix]

Try +46 0855608400 in Sweden working hours.

[Steedus]

Stefan's pretty good on their Facebook page. Might not be able to give you high level support through that platform, but he'll definitely give you some kind of answer, or at least re-assure you.

[Oquasec]

I just emailed props years ago when I had questions.
They could be busy bud, and it has to be on business hours.

[KarmaFunkarma]

DM them on Twitter. Without going into a rant, their support sucks these days. Took me hassling them on Twitter twice and repeatedly on the support ticket page to get an answer 6 weeks after reporting a licensing problem. When they finally responded I able to fix the problem in 10 minutes. Customer service is not a strength and obviously not a focus.

[navidsyed]

shame on reason support, I have been trying facebook, twitter, opened up a ticket at reason site nothing, no response. I WAS one of the loyal reason user always upgrading to support the company started with Reason 4 and currently owns Reason 10 never thought that's how I will be dealt with really feel ripped off by Reason, I am down $250 an no working Reason Suite, its been days, never again I am buying Reason software, I have learned my lesson.

[xboix]

shame on reason support, I have been trying facebook, twitter, opened up a ticket at reason site nothing, no response. I WAS one of the loyal reason user always upgrading to support the company started with Reason 4 and currently owns Reason 10 never thought that's how I will be dealt with really feel ripped off by Reason, I am down $250 an no working Reason Suite, its been days, never again I am buying Reason software, I have learned my lesson.

Did you try the phone number I posted above? I got it from someone on this forum who was given it as a support line.

[ShelLuser]

shame on reason support, I have been trying facebook, twitter, opened up a ticket at reason site nothing, no response. I WAS one of the loyal reason user always upgrading to support the company started with Reason 4 and currently owns Reason 10 never thought that's how I will be dealt with really feel ripped off by Reason, I am down $250 an no working Reason Suite, its been days, never again I am buying Reason software, I have learned my lesson.

Sure.

This doesn't tell us anything ya know.

See, from an outsiders pov I could easily translate your post to this: "I tried contacting support on Facebook asking them why my Reason suite doesn't work so when they didn't answer me the next day I asked on Twitter and also got nothing. So the day after that I opened a support ticket and guess what? Now it has been 4 days since I asked (= on Facebook) and no answer from support at all!".

Of course in my version you only filed the ticket one day ago and you're already expecting a solution.

I'm not saying support can't be slow, I heard more comments on that, but I am stating that there's always another side to a story.