"can't connect to server"

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Marco Raaphorst
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13 Oct 2016

every time I post something I get a "can't connect to server" at Reasontalk. when I go back and republish it will be published. works like this since a couple of days under Safari/OSX.

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Kenni
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13 Oct 2016

Eauhm was able to reproduce this in safari when it takes him longer than 3 minutes from starting to write a post, to actually pushing submit.

I wonder if it's a safari issue.

If someone else have this issue, please report it here.
Kenni Andruszkow
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Kenni
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13 Oct 2016

Marco Raaphorst wrote:every time I post something I get a "can't connect to server" at Reasontalk. when I go back and republish it will be published. works like this since a couple of days under Safari/OSX.
Ok, so here is what we can confirm.

The particular issue is not server-oriented. For some reason, the browser you're using (and eauhm used for the test) simply times out. When he was writing a post and waited for too long, nothing was sent to the server. Reasontalk simply doesn't receive anything.

This is at least confirmed for:

Code: Select all

iPhone OS 9.3.5 - Safari/601.1
We will test with another browser as well.
Kenni Andruszkow
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Marco Raaphorst
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13 Oct 2016

Kenni wrote:
Marco Raaphorst wrote:every time I post something I get a "can't connect to server" at Reasontalk. when I go back and republish it will be published. works like this since a couple of days under Safari/OSX.
Ok, so here is what we can confirm.

The particular issue is not server-oriented. For some reason, the browser you're using (and eauhm used for the test) simply times out. When he was writing a post and waited for too long, nothing was sent to the server. Reasontalk simply doesn't receive anything.

This is at least confirmed for:

Code: Select all

iPhone OS 9.3.5 - Safari/601.1
We will test with another browser as well.
thanks. so this should happen with any form. will try this with wordpress tomorrow.

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Kenni
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13 Oct 2016

It was also possible to reproduce this error using Chrome on iOS (9.3.5).

However, it was not possible to reproduce this error using Chrome on Android (Nexus 6P, Android 7.0.1).

So far, it looks like a problem with browsers running on iOS.
Kenni Andruszkow
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Marco Raaphorst
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14 Oct 2016

I am using osx. No problem with Wordpress.

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Kenni
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14 Oct 2016

Marco Raaphorst wrote:I am using osx. No problem with Wordpress.
Alright. For how long did you leave your post form open with the WordPress test? Yesterday, we tested this with pressing "Post reply", wait for more than 5 minutes, and press submit.
Kenni Andruszkow
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Marco Raaphorst
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14 Oct 2016

Kenni wrote:
Marco Raaphorst wrote:I am using osx. No problem with Wordpress.
Alright. For how long did you leave your post form open with the WordPress test? Yesterday, we tested this with pressing "Post reply", wait for more than 5 minutes, and press submit.
over 8 minutes. Wordpress forms won't log whether or not the form is used and for how long.

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Kenni
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14 Oct 2016

I've had several sysop's looking at our configuration to see if it's a problem on our side. They're all stranded. The fact that we don't even get a request from you when you try to post tells us, that this is a protocol issue with the way safari handles cache and cache-control. There's no way we can do anything about this, I'm afraid.

Has the Safari protocol been updated on OSX/iOS lately, aside from through an OS update?
Kenni Andruszkow
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Marco Raaphorst
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14 Oct 2016

no OSX or Safari update. I have this update since the server fix/change from a week ago

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Marco Raaphorst
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08 Dec 2016

didn't get this error a moment ago. is it fixed now? cool!

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tiker01
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22 Dec 2016

I had the same error while I was trying to post/or send IM from my iPhone iOS9.3.2. :(
    
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Marco Raaphorst
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22 Dec 2016

yes it is still an issue.

don't have this problem with any other form.

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Marco Raaphorst
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06 Apr 2017

It is still an issue. Probably when you type in a longer response. Maybe the cookies get outdated or something like that...

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