Nektar's support ain't half bad either...

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WongoTheSane
Moderator
Posts: 1851
Joined: 14 Sep 2015
Location: Paris, France

29 Mar 2019

I have a three and a half year old Nektar LX-49 keyboard - not top of the line - which is definitely out of warranty. I started having random pitch bend events being sent out two weeks ago, that no amount of pitch wheel wiggling back and forth would alleviate. I contacted Nektar's support fully expecting to pay for a replacement wheel; they said "try and wiggle it back and forth and if it doesn't solve the problem, we'll send you a replacement wheel for free", which they did right after I answered that the wiggling wasn't doing any good. I received the package this morning:

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...and in a matter of minutes - literally, the taking apart and back took 20 minutes from start to finish and was super easy - my keyboard was back up and running.

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fixed.png (714.12 KiB) Viewed 194 times

So thanks Nektar's support, thanks Justin, you guys rock!

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